Name: Uber Support
Rating: 1.13

“Terrible uncaring company . They have no option where you can talk to anyone about issues . My driver 50 min late on an airport trip I booked a week In advance . No one at uber cares or even gives you an option to tell anyone ! Company should be closed on f they can’t offer customers service ‘”

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Posted 25 minutes ago

“Be very careful!!! I went to Uber official site thought chatting with them just answer said 5. For service then hit for 48. This should b against the law! Bring back a raxi”

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Posted 31 minutes ago

“Too many transfers, lack of knowledge and understanding, absolutely robotic”

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Posted 13 hours ago

“Extremely rude business. They need to go out of business”

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Posted 1 day ago

“Was driving clark ave. 11:30 am Thursday morning. One of your drivers, driving crazy cutting people weaving in and out of traffic. Really creating an unsafe environment from everyone around him. Black prius plate # UNLKE B When he was ask what he was doing at a red light he proceeded to cus us out calling me and my mother every name in the book. I do have some video of his crazy rant if you wish to see it.”

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Posted 1 day ago

“Friday 22.08.25 ..i order an Uber from my house ( hanger lane ) to Luton airport ( 31 miles ) at 17.30 a clock..i choose the first one in the line ( £75 ) and said is coming in 4 minutes..im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so,i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip.. Ridiculous..!”

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Posted 1 day ago

“I was charged for a cancelation i didn't make. Uber did not show and sent a message canceling me. Driver didn't answer my telephone call asking if he was coming”

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Posted 1 day ago

“Would give less than 1 star if possible. Driver stole my phone. I contacted him and he refused to give it back. Then when I tried to contact uber, very difficult to do, they basically ignored me..”

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Posted 2 days ago

“Would give less than 1 star if possible. Driver stole my phone. I contacted him and he refused to give it back. Then when I tried to contact uber, very difficult to do, they basically ignored me..”

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Posted 2 days ago

“I missed my secondary mobile while riding a cab for a short distance on 25 August after from my home to Deep Market Ashok Vihar. After noticing my missing phone, I called the secondary mobile. The diver picked it up and told me he has the phone and he would return it on 26 August as he was going home to Sonipat after his ongoing ride. I raised the issue with uber help. They assured me that driver has been contacted and he would do the needful. In this regard the uber is saying action is being taken and inform me about. After that I have been trying to call driver through uber app. He is not picking up. Uber is also not responding. Already about 55 hours has elapsed and I am still to receive my phone. I have been waiting at my home last two days without venturing out. I wasted my precious two days of personal engagements. This is not expected from a company of international repute, not to help its customer to recover his lost item. This really sorry state of affairs. I request the higher management to get involved and get back phone at the earliest. I am handicapped with this my mobile”

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Posted 2 days ago

“Booked an Uber over two weeks ago for a pickup today. Which I was debited for. Driver told us he was local, then cancelled on us whilst waiting for luggage. Zero effort from Uber ‘ support.’ Don’t use this company”

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Posted 2 days ago

“My driver could not find my hotel in midtown Manhattan, 25 W 51 St, really easy to find. I went down and he was nowhere to be found. I texted several times "Where are you?". Finally he responded that he was in front of a store called Anthropologie, on 50th Street. I text to him that he was at the wrong address and provided mine again. No response. He would not answer his phone. Finally after 10 minutes he responded that he was now at another address, again, not 25 W 51st. By this time I had been waiting almost 20 minutes. It was clear that he could not or would not find my hotel, so I told him to cancel. Uber had the nerve to charge ME for the cancellation, and more absurdly a fee for "excessive wait time." The only person waiting was me. The online customer service is so bad there is no way to write anything. They gave me a voucher for less than the cancellation fee but it expires in 6 DAYS entirely useless to me because I won't be in a place where I will need an Uber for the next 6 days. I am going to switch to Lyft. Uber is out of control and doesn't give a damn about its customers.”

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Posted 2 days ago

“Hires violent, illegal immigrants that most likely don't have a valid driver's license. Apparently the company no longer screens potential drivers anymore all while raising their rates to line their own pockets. Company has fallen massively since pre-covid. Riders BEWARE!”

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Posted 3 days ago

“Uber doesn't do background checks on its drivers! Beware people!!”

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Posted 3 days ago

“1. I didn't subscribe Uber One Membership($11.29/month), but Uber withdrawn unauthorized money in July and August 2025 from my bank account. I complained to the Uber CS but they're not returning money. 2. In my last trip, Uber charged me HWY407 and it's also unauthorized.”

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Posted 3 days ago

“Terrible Experience with Uber – Never Again! 🚫 Uber has been absolutely disappointing. I was charged double the fare for my ride, and when I reached out to their so-called “Help Support Desk,” I got NO response at all. Zero accountability, zero customer service. It’s frustrating to pay for a service that not only overcharges but also completely ignores customers when problems come up. I expected at least a reply or a solution, but instead, I got silence. If this is how Uber treats paying customers, then it’s not worth the hassle. Poor service, unfair charges, and useless support — I will not be recommending Uber to anyone.”

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Posted 3 days ago

“Jesus Christ do you hire your drives from the cesspool of bottom feeders? How do you allow your drivers to accept a deliver that’s half way across the city? The imbecile was in Academy area and took an order to be picked up from Archibald and brought to St B area. The DAFT and BLIND driver then didn’t bother to check to make sure he had everything and left behind a 50 box of Tim bits. This is your three ring circus terrible service you offer? Obviously any bottom feeder will be hired with no restrictions. Forking ridiculous the order was placed around 7:45pm and didn’t get here until 8:19 to start with, not doing a very simple job correctly is ludicrous.”

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Posted 4 days ago

“Horrible customer service. Keeps bad service from improving. Cheats customer. Booked a ride yesterday. Easy address, Broadway, NYC. Said driver arrived. He did not. Called driver & he kept saying, in poor English, he was now coming. He did not. After 10 min of this ridiculousness, hailed a yellow cab. Cancelled before that but he kept engaging. Wrote message on app “driver didn’t show. Do not charge fee” I was charged $9.04. I had to use their poor customer service feature to refute charge & got an immediate 12.00 credit - to USE on 2 FUTURE UBER RIDES! Within 6 days! The message was that it was my fault but since I’m a good customer they’re giving me this ‘courtesy’ credit. You cannot give good service to HUMANS without access to HUMAN COMMUNICATIONS. Uber sucks!”

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Posted 4 days ago

“Uber is the most unprofessional company I have ever come across. The customer reps are extremely rude and threaten you with account closures if you dispute a fare. Over and above that they lie outright. I was overcharged fare for no fault of mine. The road was closed and it should have been picked up by them. The car had to take a detour of 2 miles for which they increased my fare from £35 to £59 - which was exhorbitant. When I challenged the fare I was told that it could not be changed. When I insisted- they threatened me that my account will be closed as I have been made multiple refund requests on legitimate rides which is an outright lie. In my several years of using UBER I have requested for refund only 2-3 times. Terrible company and appalling customer service. They should be banned in UK”

Uber Support 1 star review on 25th August 2025

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Posted 4 days ago

“Uber is the most unprofessional company I have ever come across. The customer reps are extremely rude and threaten you with account closures if you dispute a fare. Over and above that they lie outright. I was overcharged fare for no fault of mine. The road was closed and it should have been picked up by them. The car had to take a detour of 2 miles for which they increased my fare from £35 to £59 - which was exhorbitant. When I challenged the fare I was told that it could not be changed. When I insisted- they threatened me that my account will be closed as I have been made multiple refund requests on legitimate rides which is an outright lie. In my several years of using UBER I have requested for refund only 2-3 times. Terrible company and appalling customer service. They should be banned in UK”

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Posted 4 days ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Uber Support Reviews