Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,585 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

Justice

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Anonymous

Anonymous // 01/01/2019

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“Customer service is garbage, clueless. Losing so much money because of those useless, never ever solve any issue in 6 years, so frustrating. Uber Ripping off drivers making so much money. They don't even bother by getting Stupid human to solve issues. All what they do ia saying thanl you for your patience and will work on solving your issue. Absulutley worthless.”

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Posted 12 hours ago

“What frustrated me most about my experience was that Uber charged me an additional fee on my trip without notifying me beforehand. Trying to resolve the issue was incredibly difficult, as I had to turn to Reddit just to find a way to contact them — none of the options I tried worked. The whole process felt far from straightforward. By the time I finally reached out, it seemed like a decision had already been made, which made it even less likely that they would reverse their original stance. When I did get in touch, it was clear that they hadn’t even taken the time to read my entire message. The responses were overly generic and unhelpful, which made further communication feel pointless. Their complete lack of competence in handling this issue was incredibly frustrating.”

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Posted 1 day ago

“Worst ever”

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Posted 1 day ago

“They took money from me by mistake. I never owed them it takes them 5 days to refund and it caused me not to feed my child. Weak”

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Posted 1 day ago

“Just wanna let anyone know that may use Uber they aren’t responsible for there drivers at all and very limited help you get from them I recently traveled to Florida with my children wasn’t out of the Uber for one minute saw I left my bag with cash credit cards in it i immediately called and texted the driver lucio to no avail Contacted Uber who told me they will try also finally an hour later I got a response that no bag was found I repeatedly called the driver who still till today has never answered me So here I am no money no cards can’t register with my children I will never ever use them again and anyone who asks me about Uber I will Let them know they are terrible with support or helping anyone”

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Posted 1 day ago

“There is zero support when your account gets hacked. Very frustrating.”

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Posted 1 day ago

“Very fast response and good system, but take care any changes in the trip plan will cost you double.”

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Posted 1 day ago

“I have old account with uber , from long time I am not using but money deducted from my acount many time ,I don't like this.”

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Posted 1 day ago

“Total fruad company i have lost my parcel worth 8000/- in parcel delivery booking dont use uber app”

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Posted 1 day ago

“I’ve been waiting for them to allow me access to my account for 3 weeks. They don’t see to care that for 3 weeks they owe me money and there’s no one that I can talk to on the phone to get my bank account updated. What Fortune 500 company has this horrible kind of customer service?”

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Posted 2 days ago

“I used to ride with uber but not since they would charge my bank account and then the amount was put on hold for 5 days??? Na. My bank said it’s not them, it’s uber. They got their money every time and yet, you put the amount in hold for 5 days. Not riding uber anymore.”

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Posted 2 days ago

“While booking the car the rate was different and when it came to payment it was very high.”

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Posted 2 days ago

“I am a regular uber rider. Most of the times the driver missed the turn(they said they follow the uber map) at the highway and they are charging me extra for their time. Is it not supposed to be paying me for wasting my time and being late for work because of that? Anyway it happens for a few times so sometimes if I am not busy updating emails etc I am telling to the driver that he needs to changed lane but sometimes they are telling me that they are right and the uber maps said it’s the right one so o just shut up. This week, it happens again and this time longer because he missed his turn twice. So I am late for more than 15mins. And they are charging me extra. I did tried to contact support many times and it’s so hard to hold on someone. And now I finally received result from Justine. Finally a person I guess. He is proud to say he is one of the manager and he thinks there is nothing wrong about the situation. Did you even try to ask the drivers if they really missed the turns before judging your customers?. It’s not about the money. It’s lower than $10 extra, although I worked hard for that, it’s about what is right. I don’t think it’s right to charge rider for the mistakes of the driver or uber maps. It’s unfair for us to pay for something I didn’t do. And uber support is the worst customer service I’ve ever encountered in my life. Just so sad that you guys going to lose customers because you just want to get extra money from your customers. If there is zero. I will put 0.”

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Posted 2 days ago

“UBERONE IS A SCAM THAT HAVE BEEN CHARGING THREE OF MY CREDIT CARDS $9.99/MONTH WITHOUT ANY PRIOR AUTHORIZATION! I NEVER SUBSCRIBED TO ANY OF THEIR SERVICES WHATOEVER; THEY HAVE NO CUSTOMER SUPPORT NUMBER, NOR ANY COMMUCATION WHATOEVER! TWICE I DISPUTED WITH MY BANK AND GOT THE CARDS REPLACED THE SCAM COMPANY "UBERONE" SOMEHOW STILL MANAGES TO CONTINUE WITH THE AUTO RECURRING CHARGES!!! IT'S A NIGHTMARE!! PLEASE HELP AND PEOPLE BEWARE!! WHY WOULD A REPUTABLE COMPANY NOT EVEN HAVE CUSTOMER SUPPORT SERVICES??? THIS SHOULD BE A CLUE UBER IS A SCAM BUSINESS!!!”

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Posted 3 days ago

“Horrible company. Rip you off and take your money and don't issue refund when 100% should”

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Posted 3 days ago

“I would like to send the bad experience I had with uber I had a passenger in sept that vomited in my car i contacted uber and they explained to me what i was supposed to do they instructed me to take pictures of the incident and take my car to get it cleaned i then proceeded to take my car to wash tub to get it cleaned i was told it was going to cost me $259.00 I told them ok and proceeded to get it cleaned I then sent the receipt and pictures to the uber they asked for and this happened in sept 1st 2024 and I had to keep calling for updates on when they were going to send me my money that I paid to have it cleaned so finally I was sent an email that the passenger paid the $259.00 so I was waiting for this refund but I didn’t receive 259.00 instead I received 25.00 dollars from uber oh I also forgot to tell you that at the time this happened I was approximately 100 miles from my home so I had to drive back with out a passenger because it was late at night and there was a very bad smell in my car.”

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Posted 3 days ago

“I got charged for my meal on Uber Eats and the driver never arrived with my food. I called custom Service and all they could do is giving a $10 discount on my next order as if im going to order on ubereats again. My order was more than 20 dollars and thats all i get after paying for my food and service. This predatory tactics against the customers are unacceptable. Stop blaming the minimum wage for those ridiculous high cost. Customers are the people that pay for services and you try your best to rip them off, it’s crazy to me.”

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Posted 4 days ago

“Uber has charged me for two other rides that I didn’t take! The customer service is terrible, they haven’t helped me out with this issue. It’s unacceptable”

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Posted 4 days ago

“Not my first Uber trip, but there were some things about this ride that needs attention. The driver arrived as indicated, in a late 90's Mercury, outside with mismatched fenders and body panel showing contact with something other than wind or rain. rain being the only water that had touched the car in a while, when I got in the back seat was a tight squeeze as the front passengers seat was well back and reclined and to add to that the seat pocket was maxed out with a child's odds and ends , had a hard time telling the carpet color being covered with I didn't care to examine, I'm sure it had taken a while to collect the amount in place. It must have been a decorating theme as the rest of the car had that same grunge bling. Looking out the windshield through the various cracks and splits would have made Safelite very happy to get to work. I thought Uber had some sort of standard for the drivers, if so this must be their minimal standard. I was delivered safely and on time, but the environment was one to be remembered. I can appreciate someone wanting to work to make ends meet and work with what they have to get the job done, but a little pride in what you have especially if your going to be carrying passengers who might like a little different decorating theme”

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Posted 5 days ago

“Uber is using immigrants to deliver food and drive us around. How long do you have to have a valid DL to work for uber?”

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Posted 5 days ago

Uber Support is rated 1.1 based on 1,585 reviews