Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 1,978 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

Uber Support 1 star review on 16th April 2025

Anonymous

Uber Support 1 star review on 13th April 2025

Gerard Hannah

457

Anonymous

Anonymous // 01/01/2019

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“Had issue with online payment. Emailed the customer service only to have tell me I went against their T&C. When I asked they refused to give any further explanation.”

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Posted 18 hours ago

“Well, today I decided to open a DiDi account. Why? Because the Uber driver cancelled the trip. I didn't realise for over half an hour. I had to book another trip. Uber then charged me $25 for cancelling. I've decided to vote with my feet.”

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Posted 19 hours ago

“Wow, shoutout to Uber support for being the most impressively useless service I’ve ever dealt with. Truly a masterclass in wasting people’s time. I’ve had an ongoing issue with my account for what feels like forever, and not a single person has actually helped me. It takes hours just to speak to someone, and when I finally do, it’s like talking to a robot that’s trapped in a never-ending loop of copy-pasted scripts. They keep saying, “We’ll look into it” or “We understand your frustration” but spoiler alert: they don’t. Nothing gets fixed. Ever. It’s honestly impressive how little they care. I’m convinced this company put more effort into designing the shape of their app icon than they did into training support staff or setting up a working phone system. No offense to the humans answering the phones—I know they’re just doing what they’re told—but whoever runs this support system clearly thinks “customer service” is just a fancy way to say “delay and deflect.” Absolute trash support. 0/10. Would rather argue with a wall.”

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Posted 1 day ago

“Had an uber driver 2 minutes away that canceled on me. The next guy was 15 minutes away but he was really cool . It’s just so unpredictable and unprofessional on Uber’s part, especially making us customers risk being late to work. What a Joke… don’t even get me started on the outrageous prices, such a scam!!”

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Posted 1 day ago

“At Pune airport I waited for 45 min for a taxi in vain. Finally had to take an auto. God knows what they are doing ….”

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Posted 1 day ago

“I have spent over 4 hours trying to get someone to help me get my phone back after leaving it in a Uber, and after 5 phone calls, and several online messages, I was given the same formulaic non helpful dialogue, with no one who has English as a strong language, or who can only talk to customers from a script with no customer help whatsoever, as I couldn't be verified due to Uber having an email linked that i have no idea what it is. I was promised 2 call backs, and it had been escalated to the team to get the driver to call me, and when asked to speak to a manger there has been none available all day - nothing has happened apart from getting more frustrated by the hour. I am appalled by the obstacles and nonsense put in the way to get anyone to listen and respond appropriately and still waiting 5 hours later for some information despite calling and e mailing all day”

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Posted 2 days ago

“Please help me sir my uber account is deactivate”

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Posted 2 days ago

“Arrived at Tampa PIE airport. App would open and freeze up. Tried it 3X before shutting down my phone and restarting it. Then I called Uber and after pressing 1 for English, waited fifteen minutes for someone to answer who DIDN'T speak more than a dozen words of English and they could be summed up with "can't help you. Try again". I was flabbergasted! I waived down 3 uber drivers and told each of them my plight and all 3 said they were not surprised as it happens all the time.”

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Posted 3 days ago

“Now a days uber has very pathetic services drivers are not accepting the request or taking too much time without even a thinking that how much they waste the time of customer at the time of emergency...if you are unable to provide the services properly then you must shut down your company but please dont make fool or waste the time of customers.Also dri vers never return the small extra amount of the trip by saying they dont have coins or change .it happens with every drivers”

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Posted 3 days ago

“I cannot cash out due to glitch in Uber system. I cannot add banking or debit card information. I was told 24-48 hours. It’s been almost 5 days. Time to contact legal counsel.”

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Posted 3 days ago

“Its better to use ola over uber ... uber search rides take long time”

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Posted 3 days ago

“Uber assigned my food order to a driver who did not have base access on a military installation. The driver informed that I must cancel the order on my end in order to get a refund. However, uber claimed that because I had initiated the cancellation, I am stuck with the cancellation fee to compensate the restaurant and driver on behalf of uber flaw in its system. Furthermore, after inquiring if my future order will be deliverable by a driver with base access, uber support suggest I perform uber job by reaching out to the assigned driver to confirm whether or not they can get on base or walked 30+ min to retrieve my order at the gate. Uber refused to refund me when it’s entirely their fault.”

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Posted 4 days ago

“Uber has blocked me without calling to confirm with me what happened? Am shocked at what you'll have done to a regular customer. I have had two bad cases with uber go drivers which I reported immediately. The customer care seemed concerned and after all this I am blocked today with no fault of mine. I am going to take this matter up seriously. I was left stranded with a four year old kid on the highway by the uber go driver who refused to drive as his ac wasn't working and I asked him to make it high after a long time. Second driver says don't add stop while in Uber. And you'll block me great! Shame on your team.”

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Posted 4 days ago

“If you love missing food and uber doing nothing about it then you’ll love it”

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Posted 4 days ago

“It is completely unacceptable to promote a few minute arrival on the main page of uber and then when selected it’s 5-10x more time. When I select business ride or XL bc it’s quicker and more expensive, I shouldn’t then have to wait 10-15 minutes. I’m definitely switching ride shares for business and personal.”

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Posted 5 days ago

“I am writing to formally raise a concern regarding an extremely unpleasant experience I had with one of your drivers. I had booked a cab with a designated stop included in the trip. From the very beginning, the driver exhibited a rude and visibly frustrated attitude, which made the ride uncomfortable. At the scheduled stop, I politely requested the driver to wait for two minutes. However, upon my return, he began yelling and speaking in an aggressive tone. He even went so far as to threaten me, claiming he had taken a video of the interaction and would have me blocked from the Uber platform. As a long-time and regular customer of both Uber Rides and Uber Eats, I was deeply shocked and disappointed by this behavior. It was uncalled for, unprofessional, and made me feel unsafe. Ultimately, I had no choice but to end the trip prematurely and walk the rest of the way, just to avoid further escalation. I firmly believe that it is not loyal customers who should face threats of being blocked, but rather drivers who demonstrate such unacceptable conduct. I request that Uber take appropriate action regarding this incident and ensure that such behavior is not tolerated on your platform. Thank you for your attention to this matter. I hope to continue using Uber with the confidence that customer safety and respect remain top priorities.”

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Posted 5 days ago

“I took one ride where the driver got lost. I paid $44 and then I got charged for 4 days. I got charged $8 $16 and $10, that I gave for a tip...how they thank me! I get over charged and forget trying to get a hold of anyone you call the number and then it hangs up on you and tells you to go to the website and then you go to the website and there's no contact information. They will basically just take your money and not give you any explanation for it. I'm deleting their app right now”

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Posted 5 days ago

“Count your days Uber! You lie ab delivery times and once the order is placed the delivery takes 30-45 minutes longer. When there's an issue with your order Uber acts as if the issue is no big deal. Continuously increases prices of food without enforcing quality.”

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Posted 5 days ago

“Pretend to refund but there was a re stocking fee”

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Posted 5 days ago

“Uber service is worse these days in Dallas area. 7 drivers are cancelled”

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Posted 6 days ago

Uber Support is rated 1.1 based on 1,978 reviews