Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,591 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,591 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

Justice

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Anonymous

Anonymous // 01/01/2019

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“when you’re picked up, you agree on a price that’s what it should be unless you add more stops. I have been overcharged by Uber drivers twice Once the ride was supposed to be $46 When the bill came in, it was 112 The Uber driver stated on the receipt I was in the car for almost an hour We were not! It was only about 20 minutes. I have been low to Uber over any others up until now I have taken Ubers Many many times. And of course, Uber did not make it right once again Nor did they say they were going to fix the problem. And Uber driver should not be able to change the price less you’re making additional stops and it should be a great upon.”

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Posted 3 months ago

“Uber's owners don't even knoe what is going on in their own company. i'm a driver based in the UK. i have a neurolgical condition and i was trying to explain to the customer support female that i couldn't access the zoom virtual go electric webinar. She had zero patience and zero accounability and then said abruptly right i'm hanging up the phone then hung up on me. i couldn't beleive a multi national company would allow this.”

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Posted 3 months ago

“Absolutely useless. I have been unable to verify my phone number for a week on an account I have been using since Uber began. I'm essentially blocked from booking rides etc. I receive the same run of the mill responses every time I reach out for help with nobody even attempting to assist me on the Uber side.”

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Posted 3 months ago

“Not impressed being charged $46.00 for a 4 block drive.”

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Posted 3 months ago

“Uber is terrible!! The driver didn't arrive at my address, and I was charged a waiting fee, and that was a few times already. Don't use Uber ever!”

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Posted 3 months ago

“Account was compromised and used by someone other than me in Mexico and Uber customer service was awful”

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Posted 3 months ago

“Don't no why the driver is hired if they can't speak English .More then once this has happen .That should be a requirement to be a driver”

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Posted 3 months ago

“Canceled my scheduled ride to the airport without any notification. Only realized it when the ride never showed up. They were trying to use an expired credit card even though I had a current one on file. But no text, no email.”

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Posted 3 months ago

“Uber should have an option to cancel with refund or redirection if a trip is ordered and the wait time is longer than 15 minutes. I requested an Uber and it gave me a 21 minute wait time. Then they put me on a shared trip going opposite direction of the airport. The driver wouldn't cancel the trip because he said I booked a shared ride, which happened to be the last trip I did and it kept the setting. Looks like I am going to miss my flight!! Thanks Uber.”

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Posted 3 months ago

“On 9/11/2024 I was physically assaulted by an Uber driver during my ride. His name is John. I'd put his age from late 60's to early 70's, white or Armenian. This happened in Burbank in front of Ralph's and witnessed by numerous people. The make and model of his car is a white Kia Sorenta with license plate 8TJJ512. Although Uber states he's been removed from driving pending the investigation, he might still be driving for them or Lyft. Beware of this man. His behavior is quite erratic and he dangerous.”

Uber Support 1 star review on 17th September 2024

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Posted 3 months ago

“theyre the worst, recently one of my friends called an uber and the driver was speeding, almost run her over when she was only standing by the parking lot, why do they employ such irresponsible people? the driver could not even bother apologising... either they should stop hiring such people or we should stop calling for an uber”

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Posted 3 months ago

“My delivery was not made at all. This has not been the only time. Multiple orders arrived partially filled. Because I have reported missing items in the past in an order I am not eligible for a no delivery refund? That's ridiculous. Because of mistakes by your partners and your drivers, i am being a denied a refund?”

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Posted 3 months ago

“They don't help you at all as a driver”

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Posted 3 months ago

“Uber locked me out of my account as they told m name was inappropriate. Guess mom and dad were bad people for naming me Debbie. Bu-bye Uber as go forward I will only be using Lyft “After looking at your account, we noticed that your name includes inappropriate language, numbers, or symbols. We’ve placed a temporary hold on your account until you’re able to update your name appropriately or provide documentation confirming the accuracy of your name. To remove the ban, please provide an updated name for your account or documentation verifying the accuracy of your current account name. Once we are able to update your account information, you can resume taking trips using the Uber app.””

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Posted 4 months ago

“Had my ride with TEWODROS. Would have given him a 10 if possible! I was leaving Sanford USD ER with a torn meniscus and ACL, previously before booking a ride I was screamed at by a 24 hour taxi company as the person answering the phone had been woken up and yelled at me calling me disrespectful. Not only did my Uber driver show up on time he also showed me incredible concern and care for the pain I was dealing with. I have upcoming appointments for surgery and would select him above any other drivers if he is available!”

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Posted 4 months ago

“Uber is absolutely trash. Lyft is way better. Uber will charge you more if you’re a male and will charge females cheaper rides. I have proof of this too with screenshots of the same rides vs what my gf calls. Absolutely corrupt. Ik never ride with Uber again”

Uber Support 1 star review on 15th September 2024

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Posted 4 months ago

“I'll try to pick someone up to bring to my house but every time I try to put in their location as the pickup location it keeps switching back to my location use Lyft Uber is full of s*** why would I want to get picked up at my house and get dropped off back at my house”

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Posted 4 months ago

“Terrible. All around, I’m a driver, wish door dash was open to drive in my area.”

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Posted 4 months ago

“I live in Texas. So few driver speak English that is insulting while living in America for my whole life. We speak English!”

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Posted 4 months ago

“These drivers speak no English and don't know the city and will stop in the middle of traffic to drop you off and almost get you killed this happens many of occasions.”

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Posted 4 months ago

Uber Support is rated 1.1 based on 1,591 reviews