Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,714 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 23rd February 2025

Deb

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UBERS SHOULD NOT BE CHARGING MORE BC RIDES ARE HIRE IT IS NOT FAIR. PLEASE STOP TAKEN ADVANTAGE OF PEOPLE”

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Posted 1 week ago

“I have never had a good experience with uber never weather it uber eats or drive never I am so fed up after ordering and waiting over 1hour just for food I'm done this is too many times and I had enough”

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Posted 1 week ago

“You can also call Uber's toll-free number at (O629)llO-9674. Explain your situation and request a cancellation and a refund.”

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Posted 1 week ago

“GET DRIVERS BRUH I AINT GET MY ORDER EVERYETIME YALL AINT PICK MY ORDER UP HOW YOU BAD AT THE SINGLE THING YALL DO BRUH”

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Posted 1 week ago

“Terrible response time, it used to be so much better. Now they respond and disappear and do not resolve issues. I usually have to dispute with my credit card when something is messed up as it takes too long to hear back from uber”

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Posted 1 week ago

“I ordered a Uber to my job he came to the back of my job so I called him he didn't pick up and was about to leave me until I ran towards his car”

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Posted 1 week ago

“I cancel my Uber account and want it to get my tax statement 1099 NEC, the app did not let me get my tax statement unless I update certain information which I no longer have. The chat agent did not understand my request.”

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Posted 1 week ago

“They don't even have Uber. They start taking $9.99 out of my account three months ago. I placed sprite through my bank on them.”

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Posted 1 week ago

“I am sick of uber and the lack of communication. Twice Ibooked rides only to watch car getting close to my house, then his route changing. Arrival time kept changing. Missed my appointment once and was late the second time. Today I booked a ride ahead of time for 11am. Saw time listed was 11:30. Tried desperately to change it. App wouldn’t allow it. Calls kept saying no one was available to answer. Eventually disconnected after waiting a few mminutes. Now I’m charged for cancellation. I am through with Uber. Not expecting an acknowledgment of this communication.”

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Posted 1 week ago

“Booked a cab on the app. Wanted to change destination as I needed to add on another stop. App would not do this ( it never do) so had to cancel the booking and rebook with new destinations. Only Uber took out money from the first booking and didn’t refund me and lost £5 for a ride I did not take. Called Uber and apparently my home post code don’t exist! Absolutely awful service.”

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Posted 1 week ago

“I was using my PC trying to get the price for transport and I followed the directions to get the results. Turns out I started an account but something went awry and the locked it for some reason. I wasn't even on for five minutes. I finally found a place to appeal and it turns out I did something against their terms and conditions and they banned me forever. I am a senior citizen and I have no idea what I did wrong.”

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Posted 1 week ago

“We booked a ride in advance and was quoted a high price. Since it was snowing and difficult driving conditions I assumed that was the reason for the stiff price. Only when I later viewed the details of the price did I note we were charged a $50 booking fee!! Are you kidding me. I thought the extra dough was going to the driver, not. I complained and got the canned answer. I won't be using Uber again if I can avoid them.”

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Posted 1 week ago

“Inability to answer simple questions. Clearly mainly AI scripted bots that give irrelevant answers. Does not actually help. Copy and paste responses. Will lie about communication and end the chat if they don't understand what you're saying.”

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Posted 1 week ago

“Many times when I order Uber eats the food arrives ice cold. If you can’t supply hot food then the establishment or driver should not subscribe to Uber eats”

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Posted 1 week ago

“Uber East support is completely useless as of late. The responses I’ve been getting are completely irrelevant from the question and seem to be generic AI responses. No regard for food safety concerns or refunds for missing items. VERY disappointed. Will never use again!!!!”

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Posted 1 week ago

“My son ordered me and my husband to manchester on the 2nd Feb from chorley both drivers were very nice and pleasant, on Friday ordered an uber from AO arena bk to chorley the driver was called Naheem he was a lovely guy so nice and curtious to us. Thank you so much Naheem. Customers from buckshaw drive chorley.”

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Posted 2 weeks ago

“Uber driver never showed up and I took Lyft home and Uber charged me for a completed Ride, not even a cancellation fee, and M any repeated tries to get help failed, look out for this.”

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Posted 2 weeks ago

“Their service sucks for drivers. You cant call a number to speak to a person unless you go into the app and talk to AI.”

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Posted 2 weeks ago

“F Uber. Their drivers are rude and dangerous. There is ZERO customer care and support from the company. Do not use.”

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Posted 2 weeks ago

“There was no answer to my question.”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 1,714 reviews