Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,596 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,596 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish service, Every time something missing, never helped through app, no number to contact them. Just keep waiting their reply, ruin your meal with frustrations.”

Helpful Report

Posted 5 months ago

“uber support sucks . if there's any issues they do give minimum credit because truth is they don't give a f... I had my 48$ ordered dropped. half of it spilled and was wet from rain. after driver was late and sat in his car for 10 minutes across the street and even had an uber bag he decided not to use. so wet half order gets me 7 dollar credit. really. horrible horrible service”

Helpful Report

Posted 5 months ago

“I used Uber in the past with no issues. The recent experiences with Uber were my last. One Uber driver left me stranded in a city I was unfamiliar with. He kept telling me he was a few blocks away and then said he had a flat tire and cancelled my trip to the airport. I booked a taxi, which was more reliable. On another trip, the Uber driver promised a pickup time of 7a.m. That Uber driver stated he was on his way at 0645. At 0659, he stated he had an emergency and couldn't pick me up. I missed my flight. Not sure what happened to Uber but I believe this company will be filing for bankruptcy soon.”

Helpful Report

Posted 5 months ago

“Uber increased half of the price more within a km.It is toomuch to pay daily iam not satisfying with uber drive”

Helpful Report

Posted 5 months ago

“Yesterday I used Uber & charged Booking Fee of $26.63 without my knowledge. I no place to complain. I am very upset. It should be class law suit against Uber. Or State DJ should sue them.”

Helpful Report

Posted 5 months ago

“Uber India fleeces rental customers by charging excessive and quaint convenience fees if one overshots the initial contracted time and/or mileage by a bit. It is shameful and third grade behaviour by a company wanting to be great. Shame!”

Helpful Report

Posted 5 months ago

“The Uber company is the worst is customer service After waiting 2 hours with cold food delivered They wouldn’t give a refund It was past dinner hour and I had to leave for a meeting It’s the second time this has happened and all we get through a chat are excuses. Will not be using anymore”

Helpful Report

Posted 5 months ago

“I’ve called a few times and it’s always the same nonsense with this customer service team they don’t help you all the do is transfer the problem to the next representative I was missing a payment for a $35+ and they have me on the phone over a hour and a half and they still haven’t fixed the problem this customer service team is a joke”

Helpful Report

Posted 5 months ago

“Two 10 minute rides and they charged me 86.00 just because it was at 7:30 in the morning. Absolutely ridiculous. My family will never use them again. I wish they had a negative scale cuz they are way below for me.”

Helpful Report

Posted 5 months ago

“I drive for Uber. I am a Diamond driver. Uber is preventing me from driving because they can't compkete a background check. You can not speak with anyone from Uber. The Driver Support staff is programed not to assist.”

Helpful Report

Posted 5 months ago

“Worst customer support I have ever dealt with. The driver was to deliver a package for the company I work for and they canceled after picking up the package. I was charged $60 as well. I have contacted Uber multiple times about this issue and they just give you the runaround and no refund. If I could leave 0 stars I would because that’s apparently how many F’s they give about customer service.”

Helpful Report

Posted 5 months ago

“Hi really upset and don't feel comfortabel at all to ever ride wth you guys again a driver of you guys named RASHID KHAN was such an awful person extermly rude felt very uncomfortable by him was not helpful at all screemed at me when i hade asked to drope me off were i wanted to be droped off than threatened me by telling me to get out before he pulls me out i have delated my accound never will be ride with you guys again hope you guys can fire him or do somthing this is awful and the company shouldn't have awful people like RASHID KHAN on there team hop you guys can solve the issue thank you hope you guys can understand.”

Helpful Report

Posted 5 months ago

“Uber eats suck. We got our food. It was the wrong thing. They refuse to give us our money back and they refuse to send us our food. Then they told me my account was restricted. It wasn’t restricted when I paid them my money.”

Helpful Report

Posted 5 months ago

“Uber exploits its workers, paying them less than half of the trip, extra that drivers must spend on gasoline, tires, maintenance and everything that takes care of a car. An Uber driver works 12 hours and only earns the minimum wage or less.”

Helpful Report

Posted 5 months ago

“If I could give less than one star review, I would. I just got out of the hospital and was told how important food was for me. I ordered through Uber and my order from two guys bar and Grill was so overcooked and tough that it could not be eaten Clam strips are very sensitive to overcooking Uber wanted a picture of them but did not ever give me a link that I could reply That seems to be their go to of all The delivery services. They want The picture, but they cannot seem to send a link it will enable you to send it to them. That’s their issue, not mine I shouldn’t have to go without a meal when it’s going to medically harm me just because they’re being pissers”

Helpful Report

Posted 5 months ago

“Uber eats is a fraud. I tipped my driver and they took from the tip to give me the discount that was offered. Don't bother calling them either. Your driver is probably not getting what you are giving them.”

Helpful Report

Posted 5 months ago

“Place an order for KFC. Clearly says there should be 3 bags. We received bag 1/3 and 3/3. Missing half the order that was supposed to be in bag 2. Called driver who says “ well that’s all there was”. Common sense would say “hmm, it says there should be 3 but there are only 2. MAYBE I SHOULD ASK SOMEONE “???? But she didn’t. Just told me to tell them I didn’t get all my order. The store said it was all picked up. Uber refused to refund. Will no longer continue to fund incompetence. Will be canceling my Uber account.”

Helpful Report

Posted 5 months ago

“To be quite honest, I was forced into giving of one star, as the option for less was unavailable. The cost was $28 and change for a one way seven mile trip, the driver didn't know north from south and as a result was twenty minutes late, having spent most of his time driving around in a development on the wrong side of the road. I should note that I gave the driver an accurate description of a very unique home, one that almost everyone knows. I say almost with tongue in cheek, there are those who are blind and don't know it by "sight." How you could miss the only yellow two-story house in a small town filled with one story homes, is beyond my comprehension. So rating is less than one star actually, I will never refer uber to anyone I know, as it appears that anyone with a cellphone and a car they can't afford can drive for them, even if they don't know the outlying area.”

Helpful Report

Posted 5 months ago

“I have been battling to get my drivers details. I have gone to our local law enforcement and I still can’t get the drivers details. My phone is gone and Uber doesn’t take responsibility for anything. The system allows to call once then you must deal with a bot. It is ridiculous. Uber is running syndicate for criminals and protects them at the same time”

Helpful Report

Posted 5 months ago

“Uber support team is all overseas mostly in India. Most of them can't read and understand English. The workers are underpaid and less likely to pay good attention to what they are doing. Careless and cheap”

Helpful Report

Posted 5 months ago

Uber Support is rated 1.1 based on 1,596 reviews