Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,588 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

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Anonymous

Anonymous // 01/01/2019

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“Uber supports very slow i dont know why they are still not upgrading all team support very disappointed about settel some issues”

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Posted 2 months ago

“I think it’s ridiculous that Uber only offers the Teen account in certain areas. They are teens in every city and state, so why not offer it in every city and state that Uber is operated in?! So basically some city and states teens get the top-rated drivers, live trip tracking, pin verification and unexpected event sensing. While the other cities and states, parents just have to take our chances to let our children ride with a normal driver?! Sounds pretty unsafe and unfair to the teens and parents.”

Uber Support 1 star review on 11th November 2024

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Posted 2 months ago

“Rubbish company, which was aloud by TFL to do business in London how it wants, discriminating drivers based on their religion, colour, and believes. If you have any moral accountability and believe that anyone deserves to be paid fairly never use them”

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Posted 2 months ago

“Uber support is run by artificial intelligence. Replies to your problem are more often than not off point. The first thing to learn when you drive for them is that they don't care about you”

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Posted 2 months ago

“I hope in the future Uber uses a different background check company other than checkr because checkr provided Uber with information that doesn’t match my full name I reach out to Uber and checkr and no one yet to help me I have been driving for Uber a year now and I’m a 5 star driver and they couldn’t help me”

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Posted 2 months ago

“I booked a cab from Noida, India. Though wait time was long(7 minutes), I patiently waited and called driver. Found out , driver was dropping some other passenger first. But he asked me to wait and informed that he would be coming. I kept on waiting, yet to my dismay, he cancelled ride. After a hard days work in office, this was final nail in coffin.”

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Posted 2 months ago

“I ordered an Uber ride last night and when the driver arrived someone unexpectedly got in the car and the driver left with them before I came out. A friend later drove me home. I then noticed yhat I was charged for the trip. I have only used Uber twice since downloading the AP on my phone and both times have had a bad experience. Uber sucks.”

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Posted 2 months ago

“I literally just got out of my ride like 15 minutes ago ( it's 9:32 November 8th 2024) and when I got in the house it said that UBER DOUBLE CHARGED ME OR SOMETHING because my original total was ONLY $13 AND IT WENT ALL THE WAY UP TO $28 and this is THE SECOND TIME this has happened. I literally take UBER BACK AND FORTH FROM WORK. I can NOT afford $30 trips to work and it's ONLY A 10 MINUTE RIDE”

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Posted 2 months ago

“Crooked pricing. I booked a trip for £22.98 and was charged £30.17 because the driver didn't like rush hour traffic even though the arrival time was only a few minutes longer. If drivers don't want the trip, don't take it! Crook drivers, crook company. I got out of the cab and deleted the app. Enjoy never seeing my money ever again.”

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Posted 2 months ago

“Worst company to work for. They literally run a modern day slavery business. Charge the customer external prices and pay the drivers peanut. Scam!!!!”

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Posted 2 months ago

“They do their best to not assist you”

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Posted 2 months ago

“Your drivers suck! I waited in the street for an hour in the heat and he kept asking me to cancel and I don’t have a way to get back home and I raised a complain because he started the drive without me being in the car and charged me and I haven’t got a refund because of the audacity of the driver! The service suck the drivers are very bad mannered.”

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Posted 2 months ago

“Uber ripping of the drivers in Australia”

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Posted 2 months ago

“Very bad customer service. Waste of time and copy and paste..”

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Posted 2 months ago

“Has anyone noticed that prices with Uber are at least three dollars higher than what the restaurant charges. On top of all the fees access to an order, charging an additional three dollars is ludicrous!”

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Posted 2 months ago

“Uber keep taking extra money out my account and I cant calll or talk to no body because there no number and this this been going on for months it's seem like a scam I use uber to go to work I might have to quit my job because my account is always Negative because of uber”

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Posted 2 months ago

“Booked a ride to Ontario Metrolink train station at 4:40 am. First driver kept saying “on his way”. Finally he cancelled and another driver was immediately booked. My train was at 5:21 and my flight out of Burbank at 8:00 am. I arrived at Ontario Metrolink at 5:25. Missed my train. Next train is at 6:21. Missed my flight. Impossible to connect to customer support. Phone number works 10 am - 8 pm EST. Chat is for drivers only. So I am stuck. Hate UBER! Using Lyft from now on.”

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Posted 2 months ago

“Horrible horrible horrible horrible no customer service nobody to call then you call him to hang up you try and talk to the person online which you still don't get a response you can't book a ride cuz if you do they want to charge your $8 fee they're f****** crazy I'm telling you z Trip you can book a ride no charges easy you call him friendly f*** Uber the only reason I have to do with them is cuz I got a gift card if not don't use this company whoever sees this just don't use them use z Trip you will get 100%, they don't charge you to book a ride they don't hang up on you they really care about you Uber ridiculous this company should go out of business and no longer even have services I wish I could just get my gift card money back and put it all to z Trip”

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Posted 2 months ago

“Uber is the worst service that anybody can take in Canada. I ordere two roties on Saturday Uber send the Roti to an address in Bayview Village as I clicked on the app I realized it says your delivery is going to Bayview Village. I immediately click on help and clicked on change address Uber said you cannot change the address if you need to change the address cancel the order. Before I cancel the order I called the restaurant and told the owner do not send the food because it's going to a different address. Igot back to Uber trying to get the address changed Uber said you need to cancel the order when I cancel the order Uber charged me $46+ I'm saying to Uber you can't charge me $46 because the intention was to change the address. Uber said they cannot help me .I paid to have the order sent to my address via Uber Uber which I paid. For two days now I am trying to rectify the matter all I'm getting is Uber A I telling me I canceled the order. Uber up is the worst service there is in Canada. I paid $57 for the meal plus $46+ plus $10. 70 viaUber ride to have the food delivered to my home. If it's the last thing I do on Earth I'm getting back my $46. Uber is horrible business in Canada”

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Posted 2 months ago

“Didn’t even get my food asked for refund and got the refund but I still paid the tip from my refund?!? Why tf would I have to pay a tip from an order I didn’t receive!! Whole things bs don’t use Uber eats is a hoax at a certain time because drivers after a certain hour don’t respect your time.”

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Posted 2 months ago

Uber Support is rated 1.1 based on 1,588 reviews