Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,596 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,596 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

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Anonymous

Anonymous // 01/01/2019

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“Very bad and unprofessional application. I always prefer using blu smart or even Rapido is better than Uber. For that matter even inDrive application is better than this application. There is no check on the drivers, they cancel even after confirming. The drivers always call and ask where do you want to go before even starting from their location. There have been times when the car number doesn’t match the car also.”

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Posted 5 months ago

“Honestly horrendous system will do anything but give you a refund or listen to the issues. Paying for priority delivery and having the delivery person still arrive so late is atrocious. Like I just want my money back… but the system will do anything but give you the time of day with a human. Even the customer service is trash. The agent gives you like pre-stated responses and doesn’t even solve the problem”

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Posted 5 months ago

“I booked a ride for 22.09 the ride was out far it would take them more than 20 minutes to get to me and they were only 2 miles out from me so I cancelled the ride only for the next available ride to tripled in price. Uber sucks”

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Posted 5 months ago

“Always happy with Uber service except for this last trip. I had never been to the location before and the driver dropped me off around the corner at an alley entrance. In a lot of pain from a dental urgency and I wouldn't have found the place in a timely fashion if I didn't have my cell with me. VERY poor customer service with this driver.”

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Posted 5 months ago

“everything, they hung up on me twice”

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Posted 5 months ago

“This was a birthday cake along with some gifts from my sister. I was available at home and checked multiple times at the door. It is most likely that the delivery guy (Shahid) just took it with him and this brings a bad reputation to UBER. The total order was worth £36.98. The delivery guy’s name was Shahid who most likely stole the parcel. Uber has refused to issue a refund and also claimed that it was our fault since the driver tried calling and waited for 7 minutes. I can confirm that I was downstairs within a minute of receiving the ‘delivered’ message and there was no parcel or delivery man waiting. What a horrible experience with UBER eats. Date of experience: 29 July 2024”

Uber Support 1 star review on 30th July 2024

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Posted 5 months ago

“Support is disaster.”

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Posted 5 months ago

“After placing an order from Panda express via Uber Eats, I explicitly selected $0.00 for a tip. However, one hour later, they actually debited my PayPal account for $4 for a tip without my consent or without authorisation. I have contacted customer service and on many social media Platforms, but so far, everyone has refused to give me my money they took from my account. I’m escalating this to the chief executive and I’m getting PayPal involved In my opinion, this is an appalling company and I would steer well clear of them.”

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Posted 5 months ago

“Hard to reach them, and ignore the problem”

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Posted 5 months ago

“Very worst services .. While booking cab then the fair is shown on app is zeniune and after riding complete Fair was showing jst double.. and driver told that complain to company. They were not able to help ..totally Bad experiences. DON'T BOOK CAB THROUGH UBER APP”

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Posted 5 months ago

“Uber support are total garbage for when it comes to looking after their drivers riders making a mess by vomiting in the car and the driver is expected to stop working lose the day wage spend time getting the car professionally cleaned only for Uber to give you the money it cost you back not everything it cost the driver in loss of earnings completely unfair policy rider should have to compensate for loss of earnings and not just the cleaning cost. Also why is it ok for the rider to be able to touch the drivers if the driver behaviour was like this Uber would ban the driver but allow the rider to get away with it disgusting service from Uber”

Uber Support 1 star review on 27th July 2024

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Posted 5 months ago

“I booked a uber this morning. Uber cancelled the trip but took my money. I was not able to book another uner or taxi because they put my money in pending with my bank. Because if this I lost £250 job. They came up with some excuse. Iake a uber almost everyday so I dint understand why had ti check my bank details as I use the same details all the time. Then I called up customer service for this person to be being abrupt. I am very disappointed”

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Posted 5 months ago

“He did not update his location nor communicate to me as to where he was. He then decided to reject us after waiting for 15 minutes. Will never use Uber again!”

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Posted 5 months ago

“Uber is dead, really dead. Everything about it so bad. Expensive rides, expensive booking fees, drivers that take hours to arrive to pick up. Everything is so bad👎 You bettet shut the company”

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Posted 5 months ago

“This review is fir customer service, when you call uber. This man who had a Mexican accent, was very rude when I told him I wanted to cancel my ride. He hung up on me! He Saud that I may have to wait 2 hours to get picked up to come back home. It was going to be from a doctor's office, at about 5pm. No chairs outside and he said, that I may have to wait. I just wasn't going to do that in 115 degree heat! I had to call back to cancel, dmsince he wouldn't cancel my rude and hung up on me instead. I will never call uber again! I rather pay more and take a taxi! At least, they are more friendly! I haven't trued Lyft yet.”

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Posted 5 months ago

“The worst customer service ever. Left my keys today at 8am in the car, called since 8 am more than once and was told to wait for 6h to be told that the driver went home and I can collect my lost property on Monday. Driver offers to give his home address to collect the keys but when I say I will go with the police he says he won't give me the address. Call for support and I get NO SUPPORT. To be told I need to wait until they don't know when. I have my keys of my house and my work, I've been contact straight after I left the car. You have no customer service and after I get this sorted, I will definitely not use any of your services.”

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Posted 5 months ago

“Either Uber or the driver took it upon themselves to leave an outrageous tip right after I was dropped off. There is no way to call or to talk to an actual person. Through the chat AI kept responding after refunding the tip amount. That doesn't solve the fact that the driver stole from me or Uber stole from me. I haven't been able to get a hold of a real person”

Uber Support 3 star review on 26th July 2024

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Posted 5 months ago

“Uber support is nonexistent!! God forbid you would like to speak to a real person for a resolution. They do next to nothing to assist with issues with billing, membership and support!!!”

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Posted 5 months ago

“All uber support can be easily be replaced by AI or just bots. Existing human customer service is useless”

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Posted 5 months ago

“this guy didn’t even wait a full 5 minutes and then he left his name was Mofea something like that anyways i he just stole my money i think he should be fired and i want my money back from that thief”

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Posted 5 months ago

Uber Support is rated 1.1 based on 1,596 reviews