Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,586 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“Uber is a rip off they took 27.98 out of my account for a ride that was 10 minutes away and they’re lying about it. Don’t trust them they’re too expensive and they take too long to pick you up. I waited almost an hour for a ride that they charged me a lot of money for. The drivers canceled when they were two minutes away then you have to wait additional half an hour for another ride I went with Lyft they’re less expensive and they’re always on time and nicer. Uber drivers are very rude and so is the customer service they think they can rip you off and get away with it.”

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Posted 5 days ago

“Giving one star is being too gracious. I ordered something and the estimated time was at 5pm. The driver was one minute away for over an hour and still is. I tried calling the driver no answer. I tried texting the driver same response. Tried getting a hold of customer support and they are having technical difficulties and can’t help me for 6-12 hours. Worst service ever!!!”

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Posted 5 days ago

“I completed several deliveries, at the end of week the app showed how much I made for that week but the following week uber short changed me. I contacted uber support for two days got different answer every time and kept getting pass to another so called expert, long story short didn’t get paid and I got so frustrated I gave up. Will never drive for uber again. They pay enough and then they short changed you on top of that. There are other good companies out there”

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Posted 5 days ago

“Ordered organic products specifically messaged a shopper saying please do not make any replacements and make sure they are organic. He wrote back said of course sure sure sure, my groceries and they were non-organic lol messaged to customer service spoke to a scammer named peranshu and he tells me I’m in eligible for a refund. I asked why three times and he wouldn’t tell me. So basically I paid for groceries. I didn’t want, never using them again.”

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Posted 5 days ago

“Big let down. I ordered uber eats and was notified about my delivery driver and contact information. She refused my calls 5 times. Then when she finally answered, she (Sabrina) was very rude and just hung up on me. Then I got a notification that a different driver had my order. Of course my dinner was not even a little warm when it arrived. Too bad I can not actually call Uber.”

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Posted 5 days ago

“I always use the cash out instant option Uber changes the cash out instant option to cash out weekly by removing the cash out instantly option I've called them I've emailed them I have text message to support my claim I have money on my account that I'm trying to cash out instantly but they change it without my permission to weekly and remove the cash out instantly option”

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Posted 5 days ago

“One of your driver is very rude and fraud Taking extra money expect uber payment without dropping us on out destinations he is expecting money and we denied to give him money then he told us that he will do police complaint MH05- 0779 we have video of that person will mail if you want”

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Posted 5 days ago

“I was on the support chat for 9 hrs straight and never resolved my issue. They kept ending my chat, and had re explained my issue to every single rep. They kept telling me to ask for support help when I sign in and kept explaining I can sign in. Just going in circles for the last week and haven't helped with my original problem of not being able to sign in. Plus getting weird emails asking me for my first 6 numbers of my credit card on file, another rep asking for the last 2 numbers. My email changed to an email I never provided. No actual working phone number to talk to a person, just horrible.”

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Posted 6 days ago

“2025 Jan Visakhapatnam now a days I tried book uber they are asking for extra money which is not correct they are charging us more or else they are telling to cancel it. It is becoming so difficult to book uber now a days plz do something on this”

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Posted 6 days ago

“UBER - NEEDS IMPROVEMENT- Support isn't always available. You are directed to read and resolve it yourself. Phone calls are automated pre recording of prompts. At the end call says no longer receiving calls. ONLINE: Many Uber errors app works 80% of the time. Wrong navigation routes, wrong pickup areas, wrong routes, pickups are to far from location to get to. Not all features work. Not getting enough rides. Verification selfie pictures are multiple times in one day. It interfere with getting rides. On ride get to many requests during a ride. Brings rating down. EARNINGS AND WALLET: Not 100% accurate has glitches skips and misses payment. Something is always going wrong with it. Uber Pro Card: Doesn’t pay you on time delay payment and payout. UBER error from programming development team. More complications. UBER RENTAL: Car prices for rentals are high. 3rd party rentals charge double in a week. Electric vehicles need to be charge 3x a day from driving so much. Gas rental every other day sometimes twice a day to fill up. When looking for chargers some offline, broken, prong to the gun charger is faulty. Being charged for chargers that don't work . Car rentals are not at there best conditions. UBER needs improvement and drivers need better pay”

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Posted 6 days ago

“Charged me 4 times for 1 Uber trip, I contacted them with in 24 hours. They had a back and fourth with me about it waiting until a month had passed then claimed they could not refund because "I had contacted more 30 days later" which was clearly entirely untrue and made up. Not the real scenario so basically just refused to refund money they had stolen from my account.”

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Posted 6 days ago

“Jahara I believe I spelt her name correctly, Was AMAZING!! Thank you Jahara. Amazing customer service.”

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Posted 1 week ago

“I've used Uber many times, mostly for travel to/from the airport. Generally, my experience has been positive. Last week, however, I was shocked when I got my bill. I got charged for unanticipated tolls, booking charge and other questionable items. The charges are improper and certainly not unanticipated. When I asked Uber to explain these charges they did not. Instead they said the provided $0.41 to my wallet - what an insult. In addition, this was the second driver who did not help me with my luggage. I'm 80 years old and assumed I would get help. I was wrong.”

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Posted 1 week ago

“They charged me a $25 cancellation fee despite my trying repeatedly to cancel the trip which was booked by mistake I will switch to Lyft”

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Posted 1 week ago

“Their customer service is AWFUL!!!!! They charged me for 3 rides in one day when I only took 2 and I cannot reach anyone to resolve my issue. I will be switching to Lyft and deleting the Uber app. They are the worst!!! There so quick to take your money!! But can’t resolve the issue when they over charge you!!! In my opinion they are stealing from there customers!!! I’m done with them!!!!!!”

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Posted 1 week ago

“This was the one of the only ways to get my son to school I don’t know what happened but they said something about fraud suspicious activity so I asked what activity because I have done nothing to take my rides or ordering food away and they will not give it back so show me what I did wrong”

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Posted 1 week ago

“I booked uber cab from sector 18 noida to my home in the afternoon today around 4.10 pm. Each driver who accepted the trip I called but each one assured he is on the way. But NONE CAME . THEY CANCELLED THE RIDE AND KEPT ME WAITING. The driver pravesh accepted the trip but the moment I boarded the cab and gave him otp instead of starting the ride he kept idling and got off the cab saying give me two minutes. Then he came back saying his cab is heating i asked if i should drop the ride he kept assuring no worries i will drop you safely. But within two minutes of driving he stopped the cab and again got off. He was on the phone with someone and again restarted the cab n again stopped saying i should not worry and wait. I was with my aged 78 year old mother with mobility problems returning from the hospital. After Waiting for almost 15 minutes he said i should look for another transport. It was way off and i requested him to cancel the ride. He showed me the details saying he has cancelled the ride. It took me one and half hour to get an auto from that place. When i told pravesh that he has cost me too much time and harrassment he became aggressive and came to wards me as if to hit me and started abusing me and my mother. I left the place. I came back home and find I am charged Rs.140. i tried contacting customer support but got only automated response no help no call and the charges still pending.”

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Posted 1 week ago

“So my account got Blocked because it was an duplicate account they told me that they deleted the other account because we verified that it wasn’t me, they then told me that my account will be unblocked now just wait 24 hours it’s now been 8 days and my account is still blocked when calling an agent the one guy hung the phone up on me and then we i call back to ask for a manager to handle my issue they guy told her that i wouldnt allow him to handle my account which was a lie but still nothing been on hold off and on for over a hour”

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Posted 1 week ago

“Here’s a rephrased version: On March 11, 2024, I took an Uber ride while on a phone call. Due to the poor quality of my earbuds, I had to speak slightly louder. The driver suddenly turned the car radio to its maximum volume, making it impossible for me to hear my conversation. Shocked, I politely asked him several times to lower the volume, but he completely ignored me and kept it at full blast. When I asked why he had turned the volume up so high, he initially remained silent and then dismissively replied, "I would," while keeping the same volume level. He even put on his own earbuds during the ride. As someone who has used Uber for years and taken countless rides, I was stunned by this strange and unsettling behavior. I felt terrified and unsure of how far he might escalate the situation, so I stayed silent for the rest of the ride. Once I arrived at my destination, I informed him that I would report his behavior to Uber. In response, he shouted F word at me, showed me his middle finger, and drove away. I contacted Uber’s safety line three times on different days and sent several messages to their customer support team through the app. Shockingly, after eight months, I have received no response. Uber’s complete lack of accountability has left me deeply disappointed. It’s clear that this driver felt emboldened to behave so horribly because Uber fails to enforce consequences for such conduct. Today, while reviewing my ride history in the Uber app, I was astonished to discover that the record of this specific ride had been removed, while all my other rides remained intact. This blatant erasure of evidence is appalling and beyond comprehension. I have consistently left five-star reviews for Uber drivers for hundreds of rides, except for one instance where a driver dropped me off at the wrong address and left immediately. I have great respect and appreciation for Uber drivers, but this extreme case and Uber’s subsequent inaction are unacceptable. I have recordings of the incident and plan to seek legal assistance.”

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Posted 1 week ago

“UBER SUPPORT CLOWNS ARE JUST A JOKE. unable to resolve a complaint, cheat their taxi charges, lie and take money for a promotion, then give 2 days of reasonable taxi charges. Once the 2 days is over, they put up the same ride to the same location by 50% more, there is NO MEMBERSHIP its all a false con. These crooks make money by cheating the public and get away!!! I would rate the 2 of 10 !!”

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Posted 1 week ago

Uber Support is rated 1.1 based on 1,586 reviews