Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,602 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“I ordered a drive and the driver showed up and was on my way to my destination. During the last part of the right, suddenly Uber AI decided that something went wrong and without my approval ordered another drive for me, practically a double if my trip. Even if i cancelled the trip in less than 2 minutes, Uber decided that i have to pay for the service ! What support did not see (even if I mentioned it) was that the 2nd drive was accepted at 6:30 pm and the cancellation occured at 6:07 pm (23 minutes earlier). How was that possible? Uber totally ignored this and the charged me for the 2nd drive cancellation (even if i fid not ordered it) and it was ar 150% the price I paid for the original drive, which got me to the destination correctly. So, that's goodbye Uber for me. I cannot be charged for their poor programming. I used Uber a lot in the past, without issues, but this is the end for me using Uber. So, riders be aware ...”

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Posted 7 months ago

“Uber is Trash took my money and didn’t leave the item”

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Posted 7 months ago

“Uber is not at all trustworthy service provider..their driver dropped me n my small baby in the middle of road in such a hot weather just becoz he dont want to pay toll tax n even he is driving some other person cab which is not at all safe for customer. Now Uber is charging the amt of that trip which is not completed by me..i have fight a lot with them but they are not ready to accept their driver mistake.. After this scenario i only want to say that its not at all safe for atleast girls to take a ride from uber.”

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Posted 7 months ago

“Horrible, flat out robbery ….if you want to get robbed for your money download the Uber app disgraceful and embarrassing, crooks!”

Uber Support 1 star review on 23rd May 2024

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Posted 7 months ago

“My car was broken into and my credit card was stolen whoever stole it used it and added it to there account I have been waiting 13 hours to speak to someone from there claim department you can not call them it is all done in the app it should not take this long due to theft”

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Posted 7 months ago

“Unofficial. Can’t understand the English of the Indians. Cheap Uber higher only on officials persons. All of that because they stealing money and don’t want to returned it.”

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Posted 7 months ago

“F*ck Uber and their gouging. $10.00 reservation fee and $29.31 booking fee. Gouging customers with scam fees. FU Uber. You just lost a customer.”

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Posted 7 months ago

“First of all I paid a price for a driver being said 4 min away. I get a driver saying they’re 8 min away. Ok I can deal with that. 2 min pass then driver cancels and I get another notification saying my new driver is 10 min away! Driver took the longest 1 min away I’ve ever seen. When she finally gets there she’s on the phone and her car smells of weed! She then presumes to drive in the opposite direction of where I’m headed ( to work by the way) and takes the long route! Omg! Weather it’s Uber/Uber eats, I seem to almost always have some type of issue. I use this service 6-7 days a week almost 2times a day. So you can imagine how upsetting it is when a good chunk of hard earned money is going out!”

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Posted 7 months ago

“If someone will ever ask me what is the most useless thing I had to deal so far in my life, the answer is simple - Uber Customer Support”

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Posted 7 months ago

“Never address the issue raised, then close the issue. Terrible service all around, will NEVER use their services again.”

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Posted 7 months ago

“Upon finding there was a missing item in my delivery I phoned Uber who told me, after checking details of my account they could not offer a redelivery nor a refund. No explanation as to what that means and every time I try to get hold of someone I get shut down with the same vague response. Disgusting service, unacceptable is an understatement, Uber are thieves!”

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Posted 7 months ago

“MY BAD EXPERIENCE IS SIMPLY NOT BEING ABLE TO GET IN TOUCH WITH ANYONE AT UBER FOR SUPPORT. I HAVE BEEN USING YOU FOR YEARS AND A RECEIPT IS NOT SHOWING UP IN MY RIDES BUT THERE IS NO SOLUTION ON YOUR WEBSITE OR ANYWHERE ELSE. NO ONE SHOULD USE A COMPANY THAT HAS NO CUSTOMER SUPPORT AT ALL. i WILL BE SWITCHING TO LYFT.”

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Posted 7 months ago

“I did not order food from Uber, but was eating in at Macdonald's Bentley Bridge Wednesfield, I ordered my food at my table and got up to use toilet, I got me food served to my table and Uber worker who was collecting meal, tapped my on my shoulder and asked me if this my wallet he found on the floor, it was and I was so greatful he was so honest, I offered him some money as I was so pleased I had not lost my wallet but he totally refused. His name was "Andrei Lucian Baisan". He deserves recognition for being so honest. Kevin Keane”

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Posted 7 months ago

“Uber cancelled my order when the driver was outside my door. I had a gift voucher that I used to place the order. They would not return the credit voucher to my account even after I never got any order. 0/5 customer service. They kept ending my requests for help and you can't even talk to anyone to get your money back.”

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Posted 7 months ago

“My driver was just fine. No complaints there. I have a problem with Uber finishing out my trip for me and TAKING a tip automatically without my consent or authorization. I reached out through my app after searching for quite a long time on where and how to contact Uber. I have yet to hear back.”

Uber Support 1 star review on 19th May 2024

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Posted 7 months ago

“Uber ride U.K. Never again. The driver took twice as long as stated to arrive. Then he drove straight passed me seemingly ignoring my waving. Went down to the lights and turned left and drove off. To add insult Uber charged me half the fare to compensate the driver 😡 You have lost me…….Never again 😡”

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Posted 7 months ago

“Delivery from Walmart missing 2 items and no possible way to get help especially after driver claims Delivery complete which is how I ended up here There is no viable support. This has happened twice. Not that Uber cares but I will NEVER use Uber again!!”

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Posted 7 months ago

“Uber is asking me to pay for a fictitious trip. I have always paid the fare on completion of trip. They have made a claim for Rs. 492, which I am unable to relate to. This is atrocious.”

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Posted 7 months ago

“I ordered an Uber, not only did it not turn up but it was £2 more expensive than the local firm”

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Posted 7 months ago

“You're driver has my purse and now I have to go through the ordeal of trying to prove who I am. You suck!”

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Posted 7 months ago

Uber Support is rated 1.1 based on 1,602 reviews