Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,596 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,596 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“All uber support can be easily be replaced by AI or just bots. Existing human customer service is useless”

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Posted 5 months ago

“this guy didn’t even wait a full 5 minutes and then he left his name was Mofea something like that anyways i he just stole my money i think he should be fired and i want my money back from that thief”

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Posted 5 months ago

“There is no support”

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Posted 5 months ago

“Go to the transaction for which you want a refund. Click on the "Request a refund" button. Enter the reason for the refund request at 09O4O–I4O-79I and submit it. Your refund request will be processed by meesho and the refund will be credited to your account.to the transaction for which you want a refund.11”

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Posted 5 months ago

“Uber support was terrible. Kunil kept trying to make the issue out to be on my end. He ended the conversation abruptly because he couldn't figure out it. Eventually it was resolved by someone else.”

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Posted 5 months ago

“I spend almost $500 a month on you assholes and you decide to charge me extra for a car that never shows up I will never use you again”

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Posted 5 months ago

“Worst customer service ever experienced”

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Posted 5 months ago

“Fraud on my account cleared by American Express but then Uber says I still have to pay them ?? Uber has Zero customer support or service, only automated replies. Talk about sucky stupid service.”

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Posted 5 months ago

“Thank God it's a trial run. They give an estimated time. It's been 40-60 minutes over that every time (4 times). Same old story, first the time doubles after you pay, then it triples once it starts. I'm writing this 65 minutes into a 10-15 minute delivery. Last time Uber. thanks for being mediocre. Mission accomplished.”

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Posted 5 months ago

“We MUST touch our phone to accept a fare, also we must accelerate more if entering interstates,also, what is this hard braking, very seldom , but often get cut off or others drivers stop suddenly or turn suddenly, VERY DISPLEASED WITH THIS SYSTEM, causes driver to lose concentration while driving, PLEASE DELETE THIS PROGRAM!!!!”

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Posted 5 months ago

“Worst Cusomer Service in the whole entire world. They are so rude. You mention a problem to them, they waste your time and don't help you at all. They try to make you restart the app or your phone just to get you off the hook.”

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Posted 5 months ago

“Unbelivable. I ordered food from uber eats and so the restoraunt called me and said they don’t have it. I cancelled the order and Uber charged me. This is a fraud.”

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Posted 5 months ago

“This service is becoming a scam. I have reserved a cab to the airport and I received a confirmation email with my booking and just after double checking directly on the uber app it came out I didn't have any trip booked, instead I had to book another trip for nearly double price. I didn't received any cancellation email whatsoever and the costumer service wasn't able to help at all. If I wouldn't have double check I would have found myself waiting for my cab on the street at 3am. I still don't know the reasons why my trip was first confirmed and then rejected without notification and I found this service absolutely disgusting. Surely I won't reserve any more trip with this company which clearly doesn't support paying client.”

Uber Support 1 star review on 21st July 2024

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Posted 5 months ago

“Uber is too slow.”

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Posted 5 months ago

“I was in the middle of explaining and issues and the operator just ended in my call soo rude!!! I got over changed and they are telling me there is nothing they can do, yes you can refund me my money!!!!”

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Posted 5 months ago

“I wish I could give 0 stars as I received no help. 10 days of a technical issue and they just kept telling me to do the same 3 things. Obviously, it’s an issue on their end. They must just read off a paper and have no actual knowledge. Issue is still not fixed.”

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Posted 5 months ago

“Uber sucks there's no customer service. There is no one to talk to first time User, and no assistance at all would never, ever ever used your service. Needed help. And no one was able to help. Would never recommended your services to a 1st time user.”

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Posted 5 months ago

“This is not the first time it happened, but yesterday I took a ride from my home to a restaurant/bar about 15 minutes away from my home. The driver was absolutely reckless. As I was being tossed around in the backseat yes I had my seatbelt on, he seemed as if he was trying to impress me with his driving skills. I swear, I thought I was gonna die. As I said, this is not the first time this is happened. I don’t know how you could implement better checks and balances on your divers, But I try to avoid Uber at all cost. My driver on the way back home was much better.”

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Posted 5 months ago

“Driver stole my money said he had to stop to move his bowels because he had eaten too much prior to picking me up But when he got out of the car at whataburger I started feeling uneasy so I started taking pictures of my surroundings and texting myself about what was going on Later when I got home I saw close to 11 dollars on my charge for a stop that he made Uber is not responding to my complaints But Karma ain’t no joke Gods got this one”

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Posted 5 months ago

“On Thursday, 7/18, I made an inquiry about prices for a trip to a hospital. I did not schedule the trip. Definitely did not confirm it. UBER charged me for canceling a trip which I neither scheduled nor confirmed. On Friday, July 19, I scheduled this trip for $13. Two hours later, I scheduled a return trip along the same route. This time the trip cost me 3.5 time the first trip, $34!! CAVEAT EMPTOR!. I tried to email and text Uber. No luck. When you attempt to use Uber's help feature, Uber will respond not with a direct response to your inquiry, but with a bombardment of a 1000 different policy directives. In short, there's no way to communicate directly with Uber. My experience has been a rip-off. Phil Starr”

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Posted 5 months ago

Uber Support is rated 1.1 based on 1,596 reviews