Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,597 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“The worst and most horrible company I ever worked with. I am visiting Jordan from the United States of America and I bought new lines . I tried many times to change my number to the local number I bought but their system not allowing me . I found out the number on their blocked list from previous customers and now they haven’t responded to any of my messages for a week . Horrible service without any response. Awful company all around .”

Uber Support 1 star review on 15th July 2024

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Posted 6 months ago

“Absolutely terrible. I'm a driver and would request to contact uber through chat, not by phone. Their instructions are absolutely diabolically complicated. Seems they are right, uber doesn't support their drivers. They couldn't care, we're only left faq's and basic instructions that is absolutely unrelated to our problems.”

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Posted 6 months ago

“This UBER driver stole my I-phone then dropped it off in Wayne, MI. The Representatives helped him steal it by prolonging my calls and texts.”

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Posted 6 months ago

“"Lost my wallet in an @Uber cab (HR55 AR2743) and the driver refuses to assist, saying 'jo karna hai kar lo'. @Uber's customer service is not helping either. Disappointing experience! #LostWallet #PoorService"”

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Posted 6 months ago

“Uber sucks. There should be a loyalty program without having to pay a monthly fee for good rates. I’m a regular Uber rider and have spent hundreds of dollars in the past 6 months. Shouldn’t we get a discounted and special rate from time to time for raking up all the rides???”

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Posted 6 months ago

“i can only say that your customer support teams are your worst enemy. They are the cancer of the company. They know absolute nothing only sabotaging accounts to make drivers unable to drive. to hurt them based on their personal genda. Don’t they really get it that they re hurting their employer so much more??? how can they be thi dump. where you get them from??!”

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Posted 6 months ago

“Uber needs to keep their f****** drivers off of other people's property they are ignorant and they think they own the world”

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Posted 6 months ago

“Pathetic service the driver is expecting the ride and after 15 minutes they refused to pick up and force us to cancel the trip. And maximum driver is communal minded in Lucknow region. Pathetic service”

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Posted 6 months ago

“This app sucks. They charge you 80% of cancels and if it was by accident it doesn’t even have an option to reopen it with the same driver. Bad smh”

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Posted 6 months ago

“Today I booked a ride for an extended family member. Before booking the trip I had removed my card as the rider was going to pay cash. At the end of the ride, the rider paid the trip fare plus a tip. After the ride has been completed, the trip fare has popped up in my app as unpaid. Trying to reach through the uber app to get it sorted just doesn't work. There is no number to call and the bot certainly is dumb. Overall Uber's support system for riders sucks.”

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Posted 6 months ago

“Today I had a very bad experience with HILMY. Tuk Tuk No: WP GQ 8808. Please do not go with this person. He cancelled the trip after only travelling 100 meters. (Not the Full Trip) But still charged from me.”

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Posted 6 months ago

“Why you charge me , that I never book on July 10th.. uber is scamming me.. give my money back!”

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Posted 6 months ago

“Support?! What support?! I feel extremely unsupported! 3 weeks going around in circles. Try setting up a teen account under yours with a number that someone else had used as an Uber driver. Ain’t gonna ever happen.”

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Posted 6 months ago

“Had a cancelled trip but charge stillw ent through and uber refuses to respond to my messages -johannessburg”

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Posted 6 months ago

“Some Items not delivered. Then told to go to app cancel order then reorder. Absolute disgrace how their system required me to fix their mistake. No more Uber eats!”

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Posted 6 months ago

“Uber doesn't want to pay me for my service I used to drive for them here in El Paso Texas someone reported me for something I never did I chatted with them Uber to try to defend myself but they cancelled my app now they don't want to pay me it's been over two months they promised me that I was to get paid on the 1 St of July I tried calling them but no answer they promised me that I will see my money on the 15 but I doubt it bad Customer service Shame on them they don't worry cause their headquarters are in india”

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Posted 6 months ago

“Such a scam of a company, I do not have an account with them and haven’t for almost a year and been struggling to stop this 9.99 per month charge. I hate Uber first I have negative experiences with Uber drivers locking car doors, scream at me and then trying to follow me to my home. I am absolutely disgusted with this company”

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Posted 6 months ago

“Receipt ID # db18342a-c290-49ce-a47d-25aa0682beca I booked a ride with Uber to Washington DC National airport. Uber priced the ride at $39.90 I accepted. Inmy final bill (receipt i.d given above) Uber charged me $59.99. EXTRA 65%+This is the First time Uber has done this. Uber explanation for extra charges such as toll. County fees, airport fees(?), etc. Takind Uber from surrounding MD Va suburbs is a very very frequent destination. There are NO TOLL ROUTES FROM MY HOME TO DCA . Why UBER HID THESE CHARGES IF THEY WERE AWARE OF ALL TESE GARGES ALL ALONG why surprise on after a ride.”

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Posted 6 months ago

“I RESERVED AND PAID FOR UBER TO COME TO PICK US UP FOR AN APPOINTMENT TO A PLACE WHERE YOU DON'T GET SECOND CHANCES. IF YOU DON'T SHOW UP, YOU HAVE TO START ALL OVER AGAIN. SO I DECIDED TO CHECK TO SEE WHERE THE UBER WAS BECAUSE IT WAS GETTING CLOSE TO THE TIME FOR THEM TO PICK US UP. OOH, SHOULD I EVEN BE SURPRISED? WELL YES!!! See, when you RESERVE a ride, table at a restaurant, birthday or anniversary party venue, etc. THE BUSINESS IS EXPECTED TO HONOR THAT. IF SOMETHING COMES UP, THEN IT IS THEIR RESPONSIBILITY AS A BUSINESS, TO NOTIFY YOU SO THAT YOU CAN MAKE OTHER PLANS. THE PERSON SHOULD NOT HAVE TO TRY TO FIGURE OUT WHAT HAPPENED. EVERYONE NEEDS TO KNOW WHAT THEY DID. BTW, I HAVE SCREENSHOTS OF THE CONFIRMATION THAT PAYMENT WAS ACCEPTED, PAYMENT TAKEN FROM CARD, AND OF THEIR ALL THE SUDDEN CANCELLATION.”

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Posted 6 months ago

“Had a ride scheduled for 5-20 to the Indy airport to go Seattle for a cruise to Alaska. Uber never showed and I missed my flight and cruise. Sent a message to UBER and they gave me $100 credit in UBER eats.😡”

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Posted 6 months ago

Uber Support is rated 1.1 based on 1,597 reviews