Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,597 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“What went wrong is you guys have put a Pathetic Idiot on your payroll! I don’t care what side politically you are on NO ONE should wish another individual to be killed! Eric Cartrite you are a sick, disgusting, soulless, sorry excuse for a human being! What if someone said that about your father? Do you ever stop to think before you open your dick sucker? May you find God soon and pray that he gives you guidance to find out how to love others that don’t share your views! You have the freedom of speech but to wish dearth is on an entire different level! You must be mental! I will be deleting my Uber app and using Lyft.”

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Posted 6 months ago

“a complete failure. All the wrong information on my ride. Charged me 3 times for the same single ride. A ride in Los Angeles listed in San Francisco. No customer service. No phone number. I'm furious.”

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Posted 6 months ago

“Put people in management with think it’s ok to murder a ex president”

Uber Support 1 star review on 16th July 2024

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Posted 6 months ago

“I'm an Uber driver and their customer service is TERRIBLE !!!!! They consistently transferred to other agents and the "3 minute" hold thing is a joke. It's absolutely pathetic !!! MAYBE if they had one or two actual American agents instead of so many foreign ones it could be a bit smoother.”

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Posted 6 months ago

“I was robbed by an uber driver,I have been trying to reach out on your support team but all in vain,am surprised that your customers security doesn't matter anymore. If that's the response then I won't advise people to order rides here because it's being used as a robbery agent.”

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Posted 6 months ago

“If this is the kind of people you have representing you then I'm done using Uber ANYTHING....”

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Posted 6 months ago

“Very very bad experience with Uber. I lost my phone in Uber taxi in prague airport and I make complain on application and Uber giving wrong answer to me that there is no phone in that taxi and even not connecting with my driver. But I tried to get my lost phone back from same Uber taxi by my own with help of my friend and find my phone application of apple. And finally I got my phone by my self from same Uber taxi driver and your answer is completely wrong. Why u r taking complains and doing nothing from your side and not giving any proof of your effort and even not giving phone number of taxi driver once complain raised by customers. It's extremely bad experience with Uber support team in my life. I now onwards strongly not recommend any Uber drive to anyone.”

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Posted 6 months ago

“Just deleted app from my device. Face of your company now is Eric Cartrite. Go Woke, go Broke. Good luck to you.”

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Posted 6 months ago

“Hateful people”

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Posted 6 months ago

“They put you on hold for every question you ask. They lie to you about pay rates. DO NOT DRIVE!!! IT PAYS LESS THEN MINIMUM WAGE. PLUS WEAR AND TEAR ON YOUR CAR! YOU WIND UP LOSING MONEY!”

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Posted 6 months ago

“Uber is managed by people who think murder is ok. I will never use this company again! Fire this man! This is disgusting!”

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Posted 6 months ago

“A driver named Andrew scammed me last night. I ordered him for a ride and he asked me for the pin in chat, after i gave it to him he ignored me, blocked my number, and talked as if he picked me up and we were on our way to my destination, as i day here at the pickup point waiting for him. I was charged $68 for a ride i never got. I then read that you shouldn't give the pin to the driver until you're in the car, well thanks for letting me know after the fact, Uber! This driver drives a grey Toyota Camry LIC plate 7NTF635 in the Clairemont area and he's got a 4.95 rating even though he scams his riders. BEWARE of him, Uber will not help you! I've posted his picture here.”

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Posted 6 months ago

“Akshima this side i am book my ride and fare is 220 and after the end of ride fare is 291 why so...??? When you share actual fare at the time of ride booking so why you not deducted same amount. Ride details mention in trail mail also share some snapshot at the time of ride booking and the time of ride ending Refund my extra amount which is charged by you even my ride not stop any place more than 1 minutes insist of traffic and not changing any route so refund my extra amount otherwise we took necessary step further. Amount 208 at the time of booking Amount 291 at the ride ending Please refund my extra amount which was charged by you otherwise we will take necessary action.”

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Posted 6 months ago

“1 for luck of zero”

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Posted 6 months ago

“Absolutely disgusting behavior by your employees. You should be ashamed.”

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Posted 6 months ago

“Eric Cartrite being employed as a Senior program Manager is a disgrace. I'll walk 10000000 miles before patronizing this joke company”

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Posted 6 months ago

“Will never use uber again because they hire filth”

Uber Support 1 star review on 15th July 2024

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Posted 6 months ago

“Not going to support a business which lets employees to whish someone else's death.”

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Posted 6 months ago

“I will never use a company that has an individual in upper management stating he was sad a bullet missed a presidential candidate. Calling for the assassination of a govt figure in America is vile disgusting and beneath what we are supposed to be as Americans. I will never use this company and will actively tell others about what Eric Cartrite posted about the assassination attempt on Donald Trump.”

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Posted 6 months ago

“Fire this person”

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Posted 6 months ago

Uber Support is rated 1.1 based on 1,597 reviews