Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,840 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,840 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 13th March 2025

Uber Support 1 star review on 2nd March 2025

Anonymous

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber black costs twice and all of the cars smell of cigars and some of them were overused and old cars. Why would we pay double for that?!?!”

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Posted 1 week ago

“Uber black costs twice and all of the cars smell of cigars and some of them were overused and old cars. Why would we pay double for that?!?!”

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Posted 1 week ago

“Very fast response and good system, but take care any changes in the trip plan will cost you double.”

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Posted 2 months ago

“2025 Jan Visakhapatnam now a days I tried book uber they are asking for extra money which is not correct they are charging us more or else they are telling to cancel it. It is becoming so difficult to book uber now a days plz do something on this”

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Posted 2 months ago

“It is a mixed review. I was pleased with the quick and informative response to a ride request. On the other hand, the Uber site advertises that it is prudent to reserve ahead of time to make sure a ride will be available. I tried to make a reservation for an hour and a half later....twice. Both times I was informed that an immediate driver was on the way. I had to cancel twice because I didn't need a ride immediately. Two cancellation charges resulted. Reserving a ride right now worked better. Mixed review.”

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Posted 2 months ago

“More drivers . And the prices are too high especially in the morning and on weekends”

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Posted 4 months ago

“They need not allow drivers to rate innocent riders one day for asking a driver to not go 20 over speed limit. Before it was because I’m a cautious woman that’s not super chatty at all, esp to strangers. Simply polite. And I tip decent. It’s so silly a rider is rated as drivers carry way more responsibility but I’m scared to speak up to them as I know they will rate me portly. Uber does not fix ratings. They give standard replies and makes me look bad to next driver as well as potential longer wait times. This is crazy and needs to stop. I’m currently seeking alternative transportation”

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Posted 5 months ago

“Rides are great but uber eats never has drivers available for hours. Why do inoay for uber one. Garbage”

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Posted 6 months ago

“I do not recommend working for Uber as a delivery driver. I completed a trip, but the Uber App wasn't working properly, and I wasn't able to confirm that I completed the order so I reached out to Uber Support to help with confirming the order so I can continue on. The agent lied to me by saying that she will have to cancel the order, but she promised that I will still get paid for it. Long story short, Uber didn't pay me the full amount they owed me. Uber Support continuously transferred me to every agent just to tell me that they weren't going to give me what they owed me. I asked for a supervisor many times, but they ignored me and continued to transfer me to another agent that basically couldn't help. PLEASE DO NOT WORK FOR UBER DELIVERY, it is not worth the frustration.”

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Posted 6 months ago

“Either Uber or the driver took it upon themselves to leave an outrageous tip right after I was dropped off. There is no way to call or to talk to an actual person. Through the chat AI kept responding after refunding the tip amount. That doesn't solve the fact that the driver stole from me or Uber stole from me. I haven't been able to get a hold of a real person”

Uber Support 3 star review on 26th July 2024

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Posted 7 months ago

“How do raise Complaints uber Toll Free: [ ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 ( UBER complaint customer service /credit card/ report Transaction),1800-258-8754 (Report online refund related ⑨⓪④⓪①④⓪⑦⑨①, Online Solution..”

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Posted 8 months ago

“I was happy at first when you were atleast provide proper services but now in emergency, drivers cancel ride and waiting time is more than 30 mins. because of that I was rejected from my interview even after being ready 30 mins before because uber drivers cancelled booking and waiting at least don't give fake hopes that your diver will come... I would've chosen other way. Please solve this issue...”

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Posted 8 months ago

“99 percent of your Wagon R vehicles have inefficient ACs, instead of cooling car and re-circulating air inside it gives hot air and not air circulating, which makes us suffocating. Long journey becomes very pathetic. Iburge that you either remove all the Wagon R s from your operation or keep monthly AC check ups at your end. Better remove all all wagon Rs, because it is better to travel in Uber Auto than travelling in non functional AC in Wagon Rs”

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Posted 9 months ago

“Uber is double charging me out of my bank account and Venmoe. ????”

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Posted 10 months ago

“So you cannot find a set amount on how much they charge per mile.Their prices go from ten dollars to fifteen dollars to thirty dollars for a one way trip for less than five miles, in one week. If a low-income person is trying to get to work each day, they do not have $30 to pay to go 5 miles. Good service but questionable pricing.”

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Posted 10 months ago

“I'm very disappointed with the service, always showing a price when you order your car, then when you get charged, it charged you between 1 to 3 dollars up. When you asked why did they charged you more, they always answered that was the amount since the start. Like today I order an uber , my cost was 13.64 then apart from the driver taking the wrong freeway again it went up to 15 dollars. I checked the receipt and they make it look like you new the price from the start. That wrong!!! Show the right price from the beginning. Why charged you more, and even worse when you want to complained they don't let type anything but the option they already have.”

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Posted 1 year ago

“I tool an Uber new years eve . However both drivers I had to my destination and back home were on time and pleasant . However the following day I was informed that all Uber rides were free for New Years Eve and I was charged . I got a discount but was still charged . The drivers didn't tell me . I didn't get the free voucher offer or notification on the app . Then when I contacted customer service support, Instead of speaking to a human I get online chats and was taken to a whole other site. Then the customer service support team from " Just Ask " Then The agent sent me this page to fill out an application asking for my card info. It was secure and ligit but seemed irrelevant. Finally I reached the Uber Co. Which they had just told me that in the first place to avoid all the extra BS and trouble. Finally they connected me with an agent but I had to wait 10 minutes to get an " agent " via text. I reported my issue how I was charged and want my refund . Then they tell me they will have a " third party " contact me tomorrow. I just want my refund . This is unfair If it was free , unavailable on my app and I was STILL charged $15 to my destination and $17 back .”

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Posted 1 year ago

“I feel that I am judged because I do not live far from work and walking home at midnight is not really safe but because it isn't a big ticket ride the drivers don't want to take the ride. I am very disappointed that the drivers judge you and they don't even know the circumstance .I have been using Uber for years and lately it has been pretty crappy.”

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Posted 2 years ago

“If can charge me for cancelling taxi rides, I should get discounts for taxis that take several wrong turns to get to me or 2+ cancel on me after confirmation but before arriving”

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Posted 6 years ago

Uber Support is rated 1.1 based on 1,840 reviews