Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 171 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our new table! It looks great, is very sturdy and is the perfect size for our kitchen. We had some reservations about ordering online without seeing it in person before, but these concerns were unfounded. The delivery and assembly was quick and efficient and we consider this table to be good value compared to others we had liked from John Lewis. We would certainly recommend H&W to others and will order from here again.”

Helpful Report

Posted 1 year ago

What a lovely review to receive - many thanks! We're delighted to hear how pleased you are with your new table! Big thanks for the recommendations too! We look forward to hearing from you again in the near future! Best wishes. Danielle @H&W

Posted 1 year ago

“Delivery and assembly was quick and with friendly staff.”

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Posted 1 year ago

Many thanks for the great feedback Tom! We're so pleased you're happy and very glad to know the delivery and assembly was quick and efficient! Best wishes, Danielle @H&W

Posted 1 year ago

“Get service throughout”

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Posted 1 year ago

Thanks so much for your lovely feedback - we're so pleased you're happy with our service! Best wishes, Danielle @H&W

Posted 1 year ago

“Great product and great customer service- the delivery team were very careful and attentive”

Helpful Report

Posted 1 year ago

Hi Chris, thanks so much for this amazing feedback, as a small business, it means a lot! Delighted to know the delivery process went smoothly and you're happy with the quality of the product received. We hope you enjoy your new table and bench for many years to come! If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Gary @ H&W

Posted 1 year ago

“Brilliant table and chairs, better than I expected and look beautiful!”

Helpful Report

Posted 1 year ago

Hi Issy, thanks so much for this amazing feedback, as a small business, it means a lot! Delighted to know you're happy with the quality of the table and chairs you have received. I'll make sure the message is passed on to the team. If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Gary @ H&W

Posted 1 year ago

“I really loved my experience. Great service, great followthrough, and love the Montmartre coffee table. The quality is good and the style is unique.”

Helpful Report

Posted 1 year ago

Hi Sherri, Thank you for taking the time to leave a review. The Montmarte is a new collection for us so its great to see this sort of feedback. If you need anything in the future, please don't hesitate to get in contact. Many Thanks Gary @ H&W

Posted 1 year ago

“Amazing customer service and quality of table and bench. The colour is amazing!”

Helpful Report

Posted 1 year ago

Thanks so much for the wonderful feedback on our products and service Michelle, it's hugely appreciated! We're so glad you're happy with the quality and colour! If you need any assistance in the future, please don't hesitate to get in touch, the team will gladly help! Best wishes, Danielle @H&W

Posted 1 year ago

“Absolutely delighted with my table from Hemming & Wills. I had a specific requirement for a table that would extend but didn't lose it's rustic charm and they talked me through the options and couldn't do enough to help me! Great communication throughout, delivered on time and the delivery guys put the table together for me so the experience was stress free from start to finish! The after care service has been equally as good with information on how to care for my table and any queries I have had have been answered by the Customer Care team quickly. I can't recommend Hemming & Wills highly enough - what a great small business who really care!”

Helpful Report

Posted 1 year ago

What a wonderful review! Thanks so much Helen! As a small business, it really does mean a lot! Very glad to hear the team assisted you along the way, with your specifications. It's great to hear that the delivery service was smooth and efficient too! I'll ensure your lovely feedback is passed onto the team! If you need any further assistance from us in the future, please don't hesitate to get in touch! Best wishes, Danielle @H&W

Posted 1 year ago

“The H&W reclaimed wood table and bench has been our favourite purchase for the flat - it looks lovely in our living space, is a great size and we get so many compliments. H&W were able to change the size of our order whilst making our items as our first flat fell through. Very impressed with the customer service - thank you!”

Hemming & Wills 5 star review on 16th January 2023

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Posted 1 year ago

Hi Sophie, Thanks so much for your wonderful review - your table looks stunning in your space! We're so glad you're happy with the product and service provided. If you need any assistance in future, please don't hesitate to get in touch! Best wishes, Danielle @H&W

Posted 1 year ago

“Had some issues with the delivery company but H&W really helpful for it sorted in time for Xmas thanks a lot! Table is lovely”

Helpful Report

Posted 1 year ago

Hi Sam, Thanks so much for your honest feedback and kind words. We're very sorry to hear of the delivery issues, but glad to know the H&W team assisted you with this and we were able to deliver your order in time for Christmas! If you need any further assistance from us in the future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Danielle @H&W

Posted 1 year ago

“Amazing company, great communication - delivery on time as promised - great delivery guys, even assembled it for me and I have been in touch a couple of times with questions/advice and they are always happy to help straight away - highly recommended!”

Hemming & Wills 5 star review on 19th November 2022

Helpful Report

Posted 2 years ago

Hi Arabella Thank you for the review about our products and delivery service - I'll make sure the team are made aware of your kind words, it's really appreciated! We hope you have a great Christmas enjoying your new furniture. If you need any assistance in the future, please don't hesitate to get in touch! Best wishes, Gary @H&W

Posted 2 years ago

“Very pleased with the quality of our table and bench. After an initial issue H&W customer service was excellent and resolved our issue with high level of professionalism. We love the rustic feel of the table - it’s the centre piece of our rear extension”

Hemming & Wills 5 star review on 28th September 2022

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Posted 2 years ago

Thanks so much for your kind review Alex. It's great to hear you're happy with your furniture and our service. We all really appreciate the feedback. We hope to see you back at H&W soon. Best wishes, Chris @ H&W

Posted 2 years ago

“Just received my table and bench from Hemming and Wills and we love it. Loads of character which we really wanted. The delivery was earlier than expected by a week. Staff in the office and the delivery lads where great, nothing was too much trouble. Cant recommend them enough. Thank you”

Helpful Report

Posted 2 years ago

Hi Gareth, great to hear you love the furniture and the delivery went well. Thanks for taking the time to leave a review. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Terrible company - after several months, table arrived damaged and at 11.30pm at night. Took weeks to collect. Confirmed colour was correct to them. Replacement finally arrived and it had no finish applied to the wood whatsoever, and was a completely different colour - called customer services and sent photos, was accused of lying and treated with a general attitude of disdain and smugness throughout. They denied that no finish was applied, even though the bottom looked exactly like the top. Only when I threatened them with court did they arrange refund and collection. Collection driver told us they are an awful company and they have to take so much flak for their mistakes. I posted on my personal Facebook page about the damage and quality of the product and they asked me to take it down as they are a small company and it would hurt their reputation - being a small business is not license for poor products. Several other customers messaged me to share they’d had similar experiences. Avoid, they are an amateur hour company that treats their customers appallingly. They also banned me from their page because they didn’t like that I bit back after treating me like scum.”

Helpful Report

Posted 2 years ago

Hello Joe, I'm very sorry to see this review and the issues you're mentioning, which I understood were resolved back in Sept 2021 with a full refund and complimentary goodwill voucher/product. I am very sorry for your frustrations and disappointment. I tried to call you earlier to apologise for your experience then where we obviously fell short. Also to share that we have since significantly improved our manufacture, delivery and customer care operations as we have grown as a new business, together with overcoming pandemic related challenges which caused some delays. We don't always get it right and as is a nature of a new, small business there can be challenges but we do always try our best to resolve these and as mentioned, we've adapted and improved in the past year and continue to do so. As a small team, we genuinely do care about our customers, products and service which can be seen from the vast majority of positive reviews and happy customers. When we learn of a negative experience, it's disappointing to see as a lot of hard work is put in by the whole team so we genuinely look to resolve the issue and address it moving forwards to prevent it happening again. I'd like to speak with you to see if there is anything further we can do to allay your disappointment and will try and contact you again shortly. Alternatively, please feel free to call in to speak with me. Best wishes, Chris @ H&W Managing Director

Posted 2 years ago

“Excellent quality, great interaction with the Customer Service team (Zarc was great). Delivery team were very helpful. All in all, a great experience”

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Posted 2 years ago

Hi Jack, thank you so much for your review. We are so pleased to read your comments about the service and our product. Thanks for taking the time to leave a review. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Great service and communication in build up to delivery, table and bench are really high quality, guys who dropped it off set it up and helped greatly.”

Hemming & Wills 5 star review on 24th May 2022

Helpful Report

Posted 2 years ago

Hi Tom, thanks for taking the time to leave your feedback. We're really happy you love your table. Your comments will be fed back to the team, they'll appreciate it. Best wishes Gary H&W

Posted 2 years ago

“Love my new table! Fantastic quality. Customer service and delivery was also spot on.”

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Posted 2 years ago

Hi Deborah, thank you for taking the time to leave a review. Feedback from customers means a lot. We're really happy you had a great experience with the team and you love your order. Best wishes Gary @ H&W

Posted 2 years ago

“Fantastic quality and kept up to date with when our table would arrive. Would highly recommend purchasing from Hemming and Wills”

Helpful Report

Posted 2 years ago

Hi Ella, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“I recntly bought a table and benches from Hemming & Wills, which are beautifully designed and made. They delivered when they said and were easy to deal with. They also answered their phone helpline when I rang to see if they delivered to the Scottish Highlands. Top service and brillant fueniture.”

Helpful Report

Posted 2 years ago

Hi Joyce, it's great to hear of your experience with us. We are really pleased that you are happy with the furniture and the service you received. Best wishes, Cecilia @ H&W

Posted 2 years ago

“We had an issue which was taken care of by the customer care team. Thanks your help.”

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Posted 2 years ago

Hi Dan, thank you for taking the time to leave a review. We are really pleased that you are happy with the service you received. Best wishes, Cecilia @ H&W

Posted 2 years ago

Hemming & Wills is rated 4.7 based on 171 reviews