Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 169 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a slight problem (which turned out to be my own fault) and was dealt with by Zarc. His patience, helpfulness and general customer service were incredible, something rarely seen in companies these days. Such a great response has certainly encouraged me to buy from this company again. Oh, and the chairs are beautiful too!!!”

Helpful Report

Posted 2 years ago

Hi Leah, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service. Thanks again, Cecilia @ H&W

Posted 2 years ago

“Items arrived missing parts and were damaged beyond use but after discussing this with the company it is apparent the delivery company is at fault. Took a few days to resolve but I'm confident we will get the damaged items replaced.”

Helpful Report

Posted 2 years ago

Hello Heather, we're so sorry for the issues with your products. Something has obviously gone very wrong. We are in touch with you to resolve your concerns, replacing the relevant items. Dispatch of replacement table legs has also been arranged along with compensation due to the issues experienced. The Care team will continue to work with you and your partner to resolve your concerns. Best wishes, Chris @ H&W

Posted 2 years ago

“I absolutely love my dining table and bench, they are of amazing quality and look great in my dining area. Delivery took longer than expected but communication was first class as and when I contacted for an update.”

Helpful Report

Posted 2 years ago

Hi Kelly, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“Excellent communication throughout and a beautiful handmade table delivered in perfect time for Christmas Day. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Phil, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“Really love the table and bench we've received. It looks great and was really easy to put together. Delivery even arrived weeks and weeks early, which was a pleasant surprise. My only question is that I think we'd like to protect with some kind of laquer and would like to know if that's advised as can't see anything on FAQs”

Helpful Report

Posted 2 years ago

Hi Helen, thank you for your review and I'm glad you love your furniture :) A member of the care team will be in touch to provide some aftercare information. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Was really easy to order; there was a delay but they kept us fully updated and upgraded our delivery to make up for it.”

Helpful Report

Posted 2 years ago

Hi Stephanie, thanks for taking the time to leave a review. We appreciate it and we're so pleased that you're happy with our service. Best wishes, Cecilia @ H&W

Posted 2 years ago

“So pleased with my large dining table from Hemming & Wills. Great service, good value and well worth the wait. Thank you.”

Helpful Report

Posted 2 years ago

Hi Annette, it's great to hear about your experience with us. We are pleased that you are happy with the furniture and the service you received. Thanks again for your order and your kind comments. Best wishes, Cecilia @ H&W

Posted 2 years ago

“Fantastic service from the order; to the teams follow up to arrange delivery; to the delivery and installation; to the table itself!! Super! Thoroughly recommend!!”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic review! Enjoy your new furniture!! Zarc @ H&W

Posted 2 years ago

“A positive shopping experience, we were kept up to date on our order progress and our furniture arrived in good time.”

Helpful Report

Posted 2 years ago

Hi Leigh, Thank you so much for your comments. The team here is very happy to hear you had a positive experience. Thanks again! Zarc @ H&W

Posted 2 years ago

“Great service from start to finish. Excelled quality table purchased in the dark oak. Extremely polite and professional delivery too, and even set the table up for us!”

Helpful Report

Posted 2 years ago

Hi Claire, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 2 years ago

“The product is fantastic and the build quality is excellent! I can only fault them on the delivery as they delayed us 3 weeks (told us well in advance which was nice) and then delayed the delivery again with only 24 hours notice.”

Helpful Report

Posted 2 years ago

Hi Chris, We are so pleased that you are impressed with your new furniture. We appreciate you taking the time to leave your feedback. Thank you again for your understanding and patience throughout as we dealt with some delays with delivery. Thanks again for shopping with us! Zarc @ H&W

Posted 2 years ago

“Despite some delays, we were kept informed at all stages and the quality of the table is great.”

Helpful Report

Posted 3 years ago

“Great product but delivery was slow and images didn’t match the color of the table. Lucky I still liked it and it worked! Beautifully made. Good price for the quality. Delivery driver was very grumpy and rushing a lot which was not good - ended up swapping the legs as ir was wobbling first fit…”

Helpful Report

Posted 3 years ago

Hi Shivani, We are so pleased that you are pleased with your new furniture. Thank you for leaving your comments, they are much appreciated and have been noted. We are pleased that we were able to correct the initial issue that you experienced. Thanks again for shopping with us! Zarc @ H&W

Posted 2 years ago

“So happy with my table, bench & chairs, amazing quality and so worth the wait. Delivery was smooth and the chap who assembled was very nice and super quick. Highly recommend!”

Helpful Report

Posted 3 years ago

Hi Hannah, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service and your new furniture . Thanks again, Cecilia @ H&W

Posted 3 years ago

“The chairs were not hard to fit legs to but, after bolting the legs on, I found that there were no screw holes for the eight screws which were to be fitted, one to each leg. I am a 78 year old woman and although I had no trouble with the bolts as an Allen key was provided I do not possess a power drill nor can I operate one! I have not fitted the screws and will just have to wait until a workman is around with a drill or power screw driver. I might have been able to do the screws if a small hole had been started. The chairs look lovely and are very comfortable. There was a problem with the delivery also. Your web site said I would be told by 10pm the previous day and that you only delivered Mon- Friday. The delivery arrived with no warning on Saturday, literally as I was at my front door about to leave for London 100 miles from me. The delivery man seemed unconcerned when I said he had nearly missed me and might have had to make a second journey wasting petrol. He said they always deliver leftovers on Saturday but this is not what I understood to be the case from the website.”

Helpful Report

Posted 3 years ago

Hello Ila, thanks for the feedback on your order, this helps us to improve. We're sorry for the issues you have reported and will look into these and have them addresses. Thanks for shopping with us. Best wishes, Chris @ H&W

Posted 3 years ago

“Product size and style ordering was straightforward although choosing the finish was more difficult without seeing the differences. A simpler way of displaying the options on the website including colours might be more helpful.”

Helpful Report

Posted 3 years ago

“I can't review the product itself as I've still not received it - almost 2 months after the originally quoted timeline for delivery. I've emailed multiple times to attempt to understand the issue and get a more accurate estimate for delivery and all I get is a canned email using non-committal words like "estimate" and "approximate". I've received the same email 3-4 times and still no contact from the delivery company. I was offered £69 off of the price I paid, but honestly - I just want my dining table. I don't care about the discount. I will not be ordering from this company again which is disappointing as I'd much prefer to support smaller, local businesses - but if they can't sort customer service and logistics, I'll spend my money elsewhere.”

Helpful Report

Posted 3 years ago

Hello Kimberley, we're so sorry for the issues with your order and your experience hasn't been as smooth as it should have been. We understand a delivery attempt was made mid-October and I am glad to see it is now scheduled in again for early next week. When things go wrong, we offer goodwill gestures by way of apology together with resolving the issue as quickly as possible. We hope the goodwill gesture is taken in the spirit intended. Once again, our sincere apologies for the issues experienced and we look forward to completing delivery shortly. Best wishes, Chris @ H&W

Posted 3 years ago

“Very pleased with our table, made to high quality. Customer service was excellent.”

Helpful Report

Posted 3 years ago

Hi Georgia, thanks so much for taking the time to leave such a lovely review. We're glad you are pleased with your new furniture and we're so pleased that you're happy with our service. Best wishes, Cecilia @ H&W

Posted 3 years ago

“If I could leave 0 stars I would. Ordered a table and bench set in JUNE and am still waiting for delivery. Received a call from the delivery company last week telling me they were outside my house, unfortunately I was at work because I had received NO information regarding this from either the delivery company or Hemming and Wills. I was then emailed saying they are sure the delivery company would have informed me, extremely rude email to receive given how patient I have been over the last months. I have received not even one telephone call to get this sorted, I am driving all communication and I am still no further in having a confirmed delivery date for my items. Over £1000 I have spent on a table which I am yet to see. I don’t understand how difficult it can be to reschedule the delivery? I will be contacting trading standards as this is completely unacceptable. I am also keen to highlight I am a Nurse working on the front line during the pandemic, so my time is precious , on top of this I am also pregnant and do not need this stress. Completely unacceptable from start to finish. Also extremely frustrating to read other people’s tables are being created and delivered yet mine is apparently sat in a warehouse somewhere and I am being ignored?!”

Helpful Report

Posted 3 years ago

Hello, we're very sorry to hear about the issues with your order. We've added to the delivery team to help ensure more support is available for arranging deliveries and we're glad delivery is now re-arranged for you on Friday. It was also good to speak with you today to discuss your concerns further and provide you a goodwill gesture in light of the issues. We look forward to completing delivery of your order shortly. Best wishes, Chris @ H&W

Posted 3 years ago

“A few problems with delivery and communication that needed ironing out, however this was discussed with Chris and matters like these will be addressed going forward. The reclaimed furniture is beautiful, a real focal point in the room, love it.”

Helpful Report

Posted 3 years ago

Hello Eve, we're very sorry to hear about the issues with your order. There was unfortunately a human error following the additional items added to your order and also it seems there was a communication error as to when delivery of these items can be accepted. We'd have tried to speak with you today about your order to help further resolve your concerns and will try to make contact again. Best wishes, Chris @ H&W

Posted 3 years ago

Hemming & Wills is rated 4.7 based on 169 reviews