Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 171 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, brilliant product. Very happy!”

Helpful Report

Posted 10 months ago

Hi Claire - amazing feedback, many thanks! Feel free to send across some photos for us to show off! Best wishes, Danielle @H&W

Posted 10 months ago

“Delivery drivers were lovely, table was assembled in no time. Took time to give care advice as well.”

Helpful Report

Posted 10 months ago

Thank so much for your feedback - we're glad to hear this! Feel free to send across some photos! Best wishes, Danielle @H&W

Posted 10 months ago

“Fast delivery, great quality product”

Helpful Report

Posted 10 months ago

So great to hear - many thanks Sarah! Feel free to pop some photos across to us! Best wishes, Danielle @H&W

Posted 10 months ago

“Very happy with the product and they met the promise of a pre christmas delivery !! Only issue was we paid for the enhanced delivery which didn't happen but they refunded the entire delivery cost without any questions. Would I use them again ? Absolutely.”

Helpful Report

Posted 10 months ago

Hi Andrew, many thanks for your kind and honest review! Feel free to send across some photos! Hope to hear from you again in the near future! Best wishes, Danielle @H&W

Posted 10 months ago

“The product, delivery and customer service were all excellent. So happy with our new table.”

Helpful Report

Posted 10 months ago

Lovely review to receive - many thanks! Feel free to send across some photos! Best wishes, Danielle @H&W

Posted 10 months ago

“The order of our table and bench as easy and was delivered very quickly! It arrived before Christmas and sat 12 people easily. Its beautiful and I am so happy with it! Everyone always comments on the quality of it. The 2 delivery guys kept us well informed of the delivery time and were so lovely when they delivered even though they had been working a very long shift, I cannot thank them enough for their politeness and professionalism. They put the table where we wanted it and assembled it which we didnt even realise they would do! So that was an added bonus. Thank you again”

Helpful Report

Posted 11 months ago

Thanks so much Amy and Sammy, such a lovely review to come back to in the New Year! We're so, so pleased that you're happy with the product itself and the delivery service too! We will be sure to pass on your kind words to the team! Best wishes, Danielle @H&W

Posted 11 months ago

“The table is shipped from vietnam so eco credentials are dubious, the surface of the table is very uneven, lots of splinters and I will probably have to sand it down.”

Helpful Report

Posted 11 months ago

Hi Robert, Thanks for your review and for your order with us in February. We are very sorry to hear of your concerns. If you would like to get in touch to discuss this further, please do reach out to our care team: care@hemmingandwills.co.uk - we will gladly assist you. The Detroit dining Collection is made using 100% reclaimed timbers from an FSC certified factory in Vietnam. All timbers used in the making of The Detroit Dining Collection have had a previous life, which is evident from the rough texture, nail marks and patching. The timber used to create The Detroit dining Collection would otherwise be destroyed, if it wasn’t used to create these unique pieces of furniture. Whereas, our Bespoke dining Collection is handmade to order here in the UK, all from sustainable materials. We do hope this information eases your concerns, but as mentioned above, if you do wish to discuss this further, please don't hesitate to get in touch, the team here will gladly help. Best wishes, Danielle @H&W

Posted 11 months ago

“Customer services was very helpful. Can contact via phone or email. The price of the table is excellent value for the product. We love ours!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave amazing feedback, we're so very pleased to hear this! Feel free to send some photos of your new furniture, for us to show off on our socials! :) Have a great weekend! Best wishes, Gary @H&W

Posted 1 year ago

“So pleased I found Hemming & Wills. Beautiful table delivered to our new home - and set up in situ by a great delivery team. Communications throughout were clear and friendly, everything went to plan and I would not hesitate to recommend them. Can't wait to get the family round the table for dinner soon.”

Helpful Report

Posted 1 year ago

Thanks so much for your lovely feedback! We're so glad you're happy with the product and service. Feel free to send across some photos for us to show off on our socials! Credited of course Best wishes, Gary @ H&W

Posted 1 year ago

“Amazing table and fantastic service!”

Helpful Report

Posted 1 year ago

Thanks so much for the great feedback, we're so pleased to hear this! Feel free to send across some photos, for us to show off! Credited of course! Best wishes, Gary @ H&W

Posted 1 year ago

“Speedy and professional service. The product is excellent. Very happy with it. We bought the reclined table and it’s defiantly value for money.”

Helpful Report

Posted 1 year ago

Thanks so much Eva, this is awesome to hear! We're so pleased you're happy! Feel free to send across some photos, once you're set up! Best wishes, Danielle @H&W

Posted 1 year ago

“Excellent product, excellent customer service.”

Helpful Report

Posted 1 year ago

We're delighted to hear this, thanks for leaving your feedback! Feel free to send across some photos! Best wishes, Danielle @H&W

Posted 1 year ago

“Love the products and great service throughout.”

Helpful Report

Posted 1 year ago

So great to hear - thanks so much for your feedback! Feel free to send across some photos, we love to show off customers set ups! Best wishes, Danielle @H&W

Posted 1 year ago

“Fantastic service from Hemming & Wills. I had to change the delivery date a few times and they couldn't have been more helpful. They went above and beyond to find suitable items too. I purchased the Williamsburg dining table and benches and round table plus the Soho dining chairs. They look great in the room.”

Helpful Report

Posted 1 year ago

Hi Annie, thanks so much for the lovely feedback, so pleased you're happy! Feel free to send across some photos, we love to see customer set ups! Best wishes, Danielle @H&W

Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

Fantastic review - thanks so much, we're so pleased! Feel free to send across some photos, for us to show off on our socials! Credited of course! Best wishes, Danielle @H&W

Posted 1 year ago

“What a beautiful table! I was very specific in finding a wooden top that complimented our flooring and the table is even better than I imagined.”

Helpful Report

Posted 1 year ago

Amazing feedback, thanks so much! We're delighted to hear how happy you are with your new table! Feel free to send across some photos, for us to show off on our socials, credited of course! Best wishes, Danielle @H&W

Posted 1 year ago

“Quality product delivered when they said it would be delivered. The team were excellent, ensuring their work area was clean and they built the furniture up in no time. Highly recommend.”

Helpful Report

Posted 1 year ago

Amazing feedback, we're so very pleased to hear this! Thank you! Feel free to send across some photos of your new furniture, for us to show off on our socials! :) Have a great weekend! Best wishes, Danielle @H&W

Posted 1 year ago

“Everything was excellent - product, customer service, delivery. 100% happy”

Helpful Report

Posted 1 year ago

Amazing feedback, we're so pleased to hear this, thanks so much! Feel free to send across some photos of your new furniture to our care team: care@hemmingandwills.co.uk, for us to show off on our socials, credited of course! Best wishes, Danielle @H&W

Posted 1 year ago

“Excellent service and quality”

Helpful Report

Posted 1 year ago

Wonderful feedback, very glad to hear this- thanks so much! Feel free to send across some photos of your new furniture to our care team: care@hemmingandwills.co.uk, for us to show off on our socials! Credited of course! Best wishes, Danielle @H&W

Posted 1 year ago

“Love our new table and had loads of compliments from friends and family about it ❤️”

Helpful Report

Posted 1 year ago

Amazing feedback Steffi, thanks so much! We're delighted to hear this! Feel free to send us some photos of your new table, so we can show it off on our socials! (Credited of course!) Have a lovely weekend! Best wishes, Danielle @H&W

Posted 1 year ago

Hemming & Wills is rated 4.7 based on 171 reviews