Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 172 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t recommend Hemming and Wills more. Really prompt in answering my queries pre order, clear timescales around delivery, probably the friendliest/most helpful delivery driver I’ve had and really great products. I was nervous about making such a big decision without seeing it in real life, but i couldn’t be more pleased. Definitely a customer for life.”

Hemming & Wills 5 star review on 14th January 2021

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Posted 3 years ago

Thanks so much Jenny for such a lovely review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“Hemming and Wills are by far the worst company I've ever dealt with. I have had ongoing issues with them since I ordered a table and bench in June 2020. To begin with the table delivery was 6 weeks late. They did not keep me updated and I had to constantly chase them. On arrival the table was damaged, with holes that went right through the wood and paint drip marks all down the sides. Hemming and Wills offered a replacement which I was told would take a few weeks. Again, I waited and waited (over 2 months) without any contact. I had to chase them up and eventually a new table arrived. Within a few weeks the table started to separate and split where it had not been joined together properly, leaving a big gap down the length of the table. I was offered another replacement which I was promised would arrive before Christmas. It didn't. Again I had to chase this up and got a reply saying the table was with the courier. The table top was delivered today (Jan 13th) and is a complete shambles. There is a piece of wood cut out of the table where the legs should attach... but only on one side. There are not enough holes to attach the legs to the table and what holes there are are in completely the wrong place. The legs will not attach at all. On the table top itself there are red marks where it has not been painted. I called and emailed multiple times before anyone got back to me and the issue is yet to be rectified. Awful experience that I wouldn't want anyone else to go through.”

Helpful Report

Posted 3 years ago

Hello, firstly we're very sorry for the issues experienced. We're a small business and pride ourselves on our service and quality. We've obviously let you down and your order hasn't gone as smoothly as they normally do, again very sorry, and we'll be looking into how this has happened. It was good to speak with you earlier today and agree a resolution with you to fully replace all your furniture free of charge and I will be personally seeing this through to a satisfactory completion for you. The experience you've had isn't how we normally do things as our other customer reviews show. We'll get this right for you and I will be in touch again shortly with an update. Best wishes, James @ H&W (Director)

Posted 3 years ago

“I bought the blue velvet double bed and it’s even nicer in real life. Beautiful colour, good quality and looks expensive. So happy with my purchase”

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Posted 3 years ago

Thanks so much for the lovely feedback - great to hear and much appreciated. Best wishes, Chris @ H&W

Posted 3 years ago

“My table is brilliant I absolutely love it”

Hemming & Wills 5 star review on 18th December 2020

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Posted 4 years ago

Thanks so much for the kind review Lisa, we're thrilled you love your furniture and hope to see you at H&W again soon. All the best, Chris @ H&W

Posted 3 years ago

“Hemming and Wills were fantastic from the start with my enquiries and answering all the questions I had. At this point I was a bit hesitant as a customer buying my dining room furniture online without even seeing it. I was very quickly reassured and have not looked back.. We bought two flats packed units, a sideboard and book case. The delivery came quickly, the units were packaged well and it’s the first flat pack that me and my husband have not argued over. The instructions were clear and helpful and the materials were of a high standard. The chairs again was worried as hadn’t sat on and we had chosen plastic, how wrong could we be they are so comfortable. one if the bolts for the chair legs was broken. I made James aware and straight away he resolved the problem sending us out replacements. we had to wait a bit longer for our reclaimed table and bench to be delivered as was being made. All the way through James kept us up to date and we now have the most beautiful quality table and bench in our dining room delivered before Christmas as promised.. I wouldn’t hesitate to recommend Hemming and Wills to anyone. Even my sister has fallen in love with our table and is looking into buying one.”

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Posted 4 years ago

Hello Sarah, James here, would just like to say thanks so much from all of us here at H&W for your kind review and feedback. It's been a pleasure helping you. We hope you have a great Christmas and New Year despite all the challenges at the moment! Best wishes, James and team

Posted 4 years ago

“The table is beautiful and was made in a bespoke way with no hassle or fuss which I loved. Delivery and assembly was also great. Everyone has been super friendly throughout the whole process.”

Hemming & Wills 5 star review on 2nd December 2020

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Posted 4 years ago

Thank you so much for the kind review Shelley. It's been a pleasure to help you and it's great to see the furniture looking so lovely in your home. If you need anything else, just let us know. Best wishes, Heather @ H&W

Posted 4 years ago

“Hemming & Wills were fabulous. Their customer service from beginning to end was on point. I absolutely love my bench, the quality and build is just great. Would def order from them again and would highly recommend.”

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Posted 4 years ago

Wow - thanks so much Michelle for your lovely review. We look forward to seeing you at H&W again soon. All the best, Cecilia @ H&W

Posted 4 years ago

“I'm absolutely in love with my reclaimed table from Hemming & Wills - great service too.”

Hemming & Wills 5 star review on 6th November 2020

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Posted 4 years ago

Thanks so much for the kind review - we look forward to seeing you at H&W soon. Best wishes, Cecilia @ H&W

Posted 4 years ago

“I love my new chairs! They arrived quickly and were easy to assemble”

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Posted 4 years ago

Thanks so much for your kind review. Best wishes, H&W

Posted 4 years ago

“Very communicative with efficient delivery”

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Posted 4 years ago

Hello Janine, Many thanks for your kind review, thanks for shopping with us. Best wishes, H&W

Posted 4 years ago

“Order placed in mid April. Order placed and no initial concerns raised. After deadline of 10 weeks (quoted by the company) approached, called for an update to be told it would be delayed by 2 weeks. This deadline then passed. After further chasing on the phone due to no email updates being provided. Was then informed there would be delivery problems due to my order. Why allow online orders if you cannot deliver all items at the same time? It's supposed to be a complete set. New order date arranged, but this was then moved. Have still not received my delivery.”

Helpful Report

Posted 4 years ago

Hello, We're very sorry there were delays to your order and for the issues with communication. We now ensure any customers we've spoken with frequently on the phone also receive email updates to close any gaps. We've been working around the clock to resolve a backlog issue, due to challenges presented as result of the pandemic situation. All of our reclaimed furniture is handmade to order so there is a lead time, which for your order was unfortunately impacted by supplies delays and due to the quantity and type of furniture in your order, it presented challenges to alternative delivery options which we were trying to arrange to deliver as soon as possible. This may have meant delivering items in your order separately. However, we're now pleased to have delivered your complete order on 15th August and trust this is all to your satisfaction. We have also strengthened our customer service team to improve communication and we're actively working through and making progress to resolve the backlog affecting some orders. Once again, we're very sorry for the issues experienced and hope the goodwill gesture we provided you goes some way towards the inconvenience experienced. All the best, Chris Founder Hemming & Wills

Posted 4 years ago

“Great customer service - very responsive and informative during order and delivery process.”

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Posted 4 years ago

Great to hear Mark - thanks so much for the feedback, we appreciate it. Best wishes, Chris @ H&W

Posted 4 years ago

“Great chairs I got to great ones for me and my partner and a blue one for my son and a pink one for my daughter and the kids love them.they look so stylish and are very comfy. Really quick delivery came in two day”

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Posted 4 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 4 years ago

“Extremely helpful and informative - yet to receive product so unable to comment on the actual items.”

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Posted 4 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 4 years ago

“Reliable service. Quick to reply to emails. Thanks!”

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Posted 4 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 4 years ago

“Ordered an office chair during lockdown. Got an email after 1 week to let me know the delivery company would be in contact. Delivery was easy and contactless. The eames style office chair is much better than expected (gas lift range is great)”

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Posted 4 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 4 years ago

“Lovely delivery service. Didn’t take long to come and the driver was really nice. Haven’t unboxed yet as we are moving house! Can’t wait for our table and bench to come”

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Posted 4 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 4 years ago

“Reclaimed table and benches look great in our flat. Add some much needed character, certainly recommend. Delivery only slightly late, which is fairly impressive given pandemic lockdown.”

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Posted 4 years ago

Hi there, Great to hear the furniture works well for you. Thanks for your kind review. Best wishes, James @ The H&W Care Team

Posted 4 years ago

“Realy pleased with table and seating ,looks good in kitchen warm comfortable ,looking forward ,when covid19,is over and l can show it off ,take care stay safe ,thank you .”

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Posted 4 years ago

Hello Margaret, Many thanks for your kind review, we're pleased you're happy with everything. Take care. Best wishes, James @ The H&W Care Team

Posted 4 years ago

“Some of the screws which attach my table top to its legs have snapped at the head - which is a shame but is somewhat to be expected with reclaimed furniture. The guys at Hemming and Wills have kindly advised me how best to solve the issue. Otherwise I’m very happy with my table and benches”

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Posted 4 years ago

Hello Iain, Sorry to hear of your issues, we'll get in touch with you to help resolve this for you. As reclaimed wood is a natural, living material, it can move and change in a new environment. Sometimes this can result in the fixings coming loose or breaking. Unfortunately, the wood is stronger than the screws and sometimes they can break. But this is easily resolved. We'll be in touch shortly to help further. Best wishes, James @ The H&W Care Team

Posted 4 years ago

Hemming & Wills is rated 4.7 based on 172 reviews