Hemp Foods Australia Reviews

Name: Hemp Foods Australia
Address: 100 Albert Road, Level 4, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 1,040 Reviews

95 %

of reviewers recommend Hemp Foods Australia

4.8

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0266871260

Email:

jess.gomes@elixinolwellness.com

Location:

100 Albert Road,
Level 4,
South Melbourne
Victoria
3205

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Hemp Foods Australia 5 star review on 16th November 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not as good as Pain relief capsules , waiting for them to be back in syock”

Helpful Report

Posted 6 months ago

“One of the bottles was broken when Parcel was delivered. Better packaging could have prevented this. Slivers of plastic all through the capsules (Hemp Oil capsules) Not wanting to use them.”

Helpful Report

Posted 9 months ago

Hi Elizabeth, We are so sorry for the experience you have had opening your order. One of our team will be in contact directly to assist you further.

Posted 9 months ago

“Your premixes for cakes & biscuit have numbers 408 and other numbers these numbers are chemical based & is no good for the body to break down not happy,”

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Posted 11 months ago

“Hi guys. I was a bit excited to know about your pain relief. Thank you for your attention to detail and sending it to me. So far I have only been taking it for 3 days and haven't noticed any difference in my pain levels.”

Helpful Report

Posted 1 year ago

Our Pain Relief Hemp Seed Oil Capsules are designed to provide long-term relief from pain, rather than instant results when taken as directed. It's common for customers to notice improvements in their pain levels over a period of weeks or even months, rather than days. When it comes to supplements, it's important to understand that they often work differently from medications like paracetamol. While paracetamol provides instant relief for symptoms like pain, supplements typically show their benefits over time with consistent use.

Posted 11 months ago

“Your delivery times have greatly increased since changing your depatch centre to Ballarat vic. Not a fan ,far better before you changed depatch centre. Stephen.”

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Posted 1 year ago

We are sorry to hear you are unhappy with your freight experience. One of our friendly team members will be in touch with you directly.

Posted 1 year ago

“Still waiting on it to kick in”

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Posted 1 year ago

“Taking 3 weeks to post a few items between Victoria and NSW is not good customer service. I think you need to change your shipping provider.”

Helpful Report

Posted 1 year ago

Hi Liam, I'm sorry for the delay shipping your order. The lead up to Christmas can add extra time to deliveries through the courier network, but it's given us the opportunity to review which couriers we use to certain locations and we've made some changes. I hope you're enjoying your products!

Posted 1 year ago

“The product is great but the delivery time of 3-4 weeks is terrible.”

Helpful Report

Posted 1 year ago

“Love the hemp Protein Gold much better than the previous product. Have been a long time customer the ordering shopping service is always jenky. This time round I don’t receive a confirmation or delivery. Thought I must’ve just forgotten to order so I reordered then I received 2x shipments/ charges. It was a large order with 3x because I’m purchasing them for 2 other people. Not only did I run out of product because of the delay, it cost me more and I have too much stock. Inconvenient to say the least. Hope I can provide 5 stars in the future”

Helpful Report

Posted 1 year ago

Hi Rose, one of our friendly customer service team will be in touch shortly to process a refund for the double charged order, please keep the second order you received as our shout. :)

Posted 1 year ago

“I am sure it is a great product, but the taste is not to my liking, sadly. Excellent customer service.”

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Posted 1 year ago

Hi there, thank for trying out our products! We are sorry to hear you didn't like the taste. We are continually improving our products and will take your feedback into consideration. :)

Posted 1 year ago

“Hello I am trying to order the green hemp wholesale, and i have left multiple messages. Can i have someone call me please on 0432648686, i have been speaking with ben.”

Helpful Report

Posted 1 year ago

Hi Vicky, one of our customer support team will be in touch soon to talk about your order.

Posted 1 year ago

“I specifically requested not to use newspapers to pack my products (not the 1st time) but unfortunately, this fell on deaf ears and newspapers were used and I had to use detergent to clean each item of my products. Otherwise, the products arrived in good condition”

Helpful Report

Posted 1 year ago

Hi there, thanks for your feedback. Our customer service team will include these notes in your account for your next order so this doesn't happen again :)

Posted 1 year ago

“I was very disappointed to discover when I received my order that my oil was not made from Australian hemp. This was the reason why I purchased from you and made an incorrect assumption.”

Helpful Report

Posted 1 year ago

“Received product...too early to comment on effectiveness”

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Posted 1 year ago

“Only reviewing the product”

Helpful Report

Posted 2 years ago

“I am disappointed in the fact that you advertise yourselves to be an Australian hemp company, all the while sourcing your goods from elsewhere. You need to make people aware of this so they can make an informed choice to buy your goods.”

Helpful Report

Posted 2 years ago

“The hemp protein is great and the service is perfect, however, vegetable oil, sunflower oil and seed oil (not including hemp seed oil) are poisonous, so the free gift of antioxidant seed mix went straight in the bin. The whole antioxidant concept is also flawed. It would be better if you offered a selection of gift choices”

Helpful Report

Posted 2 years ago

“Hello. I recently purchased a few items and noticed that the hemp oil capsules contain Gelatin ! How does this work for a plant based diet and my vegan partner cannot take them! How does one manufacture a plant based product with animal products with no warning label? I am so surprised and disappointed by this. Thank you. karl dickson Tanja 2550”

Helpful Report

Posted 2 years ago

Hi Karl, our team are working as hard as possible to have a vegan capsule early this year! Our friendly customer service team will be in contact with you to tell you about the exciting news.

Posted 2 years ago

“I bought the Sativa Hemp Body Oil, the ingredients on the container does not list Sunflower Oil, which it contains, it is listed on the website. It states Made in Australia and Organic Hemp seed oil, but the 'salad' Organic Hemp seed oil I purchased (at a store) is 100% imported ingredients. This possibly means the Hemp seed oil in the Sativa skincare is 100% imported. I thought they were Australian products, due to the company name and I thought we grow/produce Hemp products here in Australia?”

Helpful Report

Posted 2 years ago

Hi Anne-Maree, the website and product container both have the same information on them. One of our friendly customer service team will be in touch to get to the bottom of this issue. Thanks!

Posted 2 years ago

“Always good but the delivery time way alot longer this time”

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Posted 2 years ago

Hi Veda, apologies about this. Our friendly customer service team will be in touch to see what went wrong. :)

Posted 2 years ago

Hemp Foods Australia is rated 4.8 based on 1,040 reviews