Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service are so helpful and quick to respond. Products were exactly as described. Delivery was quick! Ticked all boxes!!”

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Posted 6 years ago

“T-shirts took a little longer than initially planned, however all items ordered came together in one neat package and good value for money.”

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Posted 6 years ago

Hello, Thank you for your feedback and we are pleased to hear that you are happy with the value for money we offer, as well as the delivery of your order. We apologise that your t-shirts are a little longer than you expected. We do offer a size guide available on our website, of which it details the measurements for the length of the t-shirts. Please accept our apologies for any inconvenience caused by the length of the t-shirts that you have received. If you would like to discuss this further, please contact me at: support@henpartysuperstore.co.uk Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Personalised and good quality”

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Posted 6 years ago

“The item sent was nothing like the picture and much cheaper on another website.”

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Posted 6 years ago

Hello, Thank you for your feedback and we apologise that you were not happy with the products that you received. Following your email to support@henpartysuperstore.co.uk in regards to your above comment a few days ago, we have since changed the image on the website to the updated product that we are now selling. Thank you for bringing this to our attention. We can confirm that we received the returned products a few days ago, and a full refund was issued immediately. Thank you again for bringing this to our attention and we apologise for any inconvenience caused by this. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Quick delivery. Products as described. Good quality.”

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Posted 6 years ago

“Good quality bags, used them for Mothers day gift bags in church and the price kept me in budget perfect with pink tissue 😄”

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Posted 6 years ago

“Beautiful items received with fast delivery. Thank you”

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Posted 6 years ago

“Dealt with a missing item promptly.”

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Posted 6 years ago

“Speedy delivery and communication excellent”

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Posted 6 years ago

“I ordered assorted items for my daughters 30th birthday ,and they were fantastic.”

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Posted 6 years ago

“Ordered my Hen Do sashes & head wear was very happy with price and goods I ordered”

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Posted 6 years ago

“The product and delivery was great. Response to a question however was not so...”

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Posted 6 years ago

Hi Catherine, Thank you for taking the time to tell us about your experience with us. I'm pleased to hear that you were happy with your product and the delivery; we pride ourselves on our great range of personalised items and strive to dispatch all personalised orders within 24 hours of the order being placed. I'm very sorry that you felt our response to your query regarding your item was not satisfactory. If you would like to further discuss your query, please do not hesitate to contact us at support@henpartysuperstore.co.uk where we will do our utmost to answer any questions you have. We hope the bride has a wonderful hen party! Kind regards, Hen Party Superstore

Posted 6 years ago

“Perfect very happy”

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Posted 6 years ago

“Every order arrived promptly was exactly what I required.”

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Posted 6 years ago

“Goods came quick and correct writing on. However I ordered. Sash that came as a long strip of material opposed to a loop. I questioned this and didn't appreciate the response. Seems it comes with a sticky Velcro to loop.”

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Posted 6 years ago

“Easy to order - goods true to size and quality - would use again 😀”

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Posted 6 years ago

“Goods never even arrived. Never ordering again!”

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Posted 6 years ago

Hi Megan, Thank you for your review and we apologise that you have not yet received your items. I can confirm that your order was dispatched on Friday 2nd March via economy delivery (3 to 5 working days). We advise customers to get in touch directly with support for any queries on their order, please contact us at: support@henpartysuperstore.co.uk so that we can resolve this issue for you. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Nice product but sizes are very small get a bigger size than you need”

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Posted 6 years ago

“Emailed when product was back in store and I received item 2days later.”

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Posted 6 years ago

“Tops look great and such a great price, very well with them!”

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Posted 6 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews