Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sashes were fine as were 2 of the straw packets but one of the straw packets were covered in crumbs it was horrible”

Helpful Report

Posted 6 years ago

Hi Stephanie, Thank you for taking the time to review your experience with us and for providing the supporting photo. I am so sorry to see that your straws were received in this state. I completely understand your feelings towards this as we were equally shocked upon seeing your review. I have personally investigated into this situation and it appears the crumbs are inside the pre-packed straws, but please let me know if this is not the case. Obviously, this is not at all up to our, or our supplier's, usual standards and I am currently speaking to the supplier of these items as an immediate priority. Our warehouse work hard to maintain high standards of cleanliness within the department however this faulty item should have been noticed during the picking stage. As a result of this, our warehouse team will be participating in some additional training to ensure that our high standards are maintained throughout, so thank you for bringing this to my attention. We have issued a full refund for the faulty item but we will be more than happy to provide a replacement if you still require the item. As I mentioned earlier, we uphold ourselves to incredibly high standards and are very proud of the thousands of happy customers that use our products for their hen parties every year. We would love the opportunity to show you how we create so many happy hens, so please contact us at support@henpartysuperstore.co.uk and we can provide a discount for your next order. If there is anything else that I can help with, please do not hesitate to contact me. Kind regards, Sophie General Manager Hen Party Superstore

Posted 6 years ago

“I was really looking forward to using this as a game for everyone at my friends hen party. When we came to use it, I realised the bouquets all had to be cut out and were not stickers like a previous ‘pin the item’ I had purchased from else where. I’m not sure why the bouquets wouldn’t already come cut out or as stickers. Luckily we had blue tac with us to stick decorations up so we were able to still use it. Apart from that, it’s a cute and fun game to play with everyone at hen partys and give out a prize for the closest position.”

Helpful Report

Posted 6 years ago

“Good range, quick delivery, reasonable prices However Couple of items were poor quality that broke too easily. Also no free returns unlike other companies I use.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review your order with us. We are so glad to hear that you are happy with our range, quick delivery and the pricing of our products - and we hope that you were impressed with your order. In regards to free returns, unfortunately this is not something we can offer, however we do try to make it as easy as possible with our 'Easy Returns' policy online. We encourage all customers to contact us directly with any issues with their order on support@henpartysuperstore.co.uk where we will try to resolve any issues as soon as possible. If you would like to contact us directly on the above email in regards to the items you are not happy with, we will happily try to help resolve this with you. I look forward to hearing from you and thank you again for leaving a review. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“am missing an item... the lipstick now event over with so need refund”

Helpful Report

Posted 6 years ago

Hi Jo-Ann, Thank you for taking the time to leave us feedback and we are sorry to hear that your order was missing an item. We encourage all customers to contact us directly at support@henpartysuperstore.co.uk with any issues with their order, at the earliest possible convenience so that we can resolve the issue. A refund has now been issued for the missing lipstick, please allow four working days for these funds to be back in your account. Again, thank you for taking the time to leave a review and we hope you liked the rest of your order. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Not too happy.... 1 gift bag ordered had a handle missing 1 gift bag had a big black oily mark on the handles 1 pack of bubbles ordered missing from package.”

Helpful Report

Posted 7 years ago

Hi Sarah, Thank you for taking the time to leave us feedback, and please accept our apologies that you are not happy with the items received. We encourage all customers to contact us directly with any issues with their order, so please email: support@henpartysuperstore.co.uk where we will be happy to help resolve this issue for you. We look forward to hearing from you. Kind regards, Christina Customer Support Supervisor

Posted 7 years ago

“Product's were high quality. However they arrived 2 weeks from the date of order. The website states that it would be 3-5 days so make sure to order way in advance of your Hen Party as otherwise they might not arrive on time!”

Helpful Report

Posted 7 years ago

Hi Katie, Thank you for taking the time to review your order. We are pleased to hear that you are impressed with the quality of your products. We do state on our website that our personalised items take 24 hours to manufacture and the 3 to 5 days you refer to on the delivery method are working days, as Royal Mail are unable to guarantee delivery over the weekend. Your personalised order was placed on a Sunday, and therefore we would be due to dispatch the order on Tuesday. Therefore I would have expected your order to be delivered by Tuesday 13th March. If this is not the case, please contact us at support@henpartysuperstore.co.uk and we can look into this for you. Kind regards, Christina Customer Support Superstore

Posted 7 years ago

“T-shirts took a little longer than initially planned, however all items ordered came together in one neat package and good value for money.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback and we are pleased to hear that you are happy with the value for money we offer, as well as the delivery of your order. We apologise that your t-shirts are a little longer than you expected. We do offer a size guide available on our website, of which it details the measurements for the length of the t-shirts. Please accept our apologies for any inconvenience caused by the length of the t-shirts that you have received. If you would like to discuss this further, please contact me at: support@henpartysuperstore.co.uk Kind regards, Christina Customer Support Supervisor

Posted 7 years ago

“Goods came quick and correct writing on. However I ordered. Sash that came as a long strip of material opposed to a loop. I questioned this and didn't appreciate the response. Seems it comes with a sticky Velcro to loop.”

Helpful Report

Posted 7 years ago

“Nice product but sizes are very small get a bigger size than you need”

Helpful Report

Posted 7 years ago

“Order no #231098 Hi I placed my ordered on the 23rd of February and have not yet received them, I am just wondering did they get lost in transit and I have received the order that I placed on the 26th of February Kind regards Lisa”

Helpful Report

Posted 7 years ago

Hi Lisa, Thank you for your review and we apologise that you have not yet received your order. I can confirm that your order was dispatched on 26th February so I can only imagine that your order has been lost in transit. We ask all customers to contact us directly so that we can resolve any issues as quickly as possible. Please can you email us at support@henpartysuperstore.co.uk so that we can discuss this further. I look forward to hearing from you. Kind regards, Christina Customer Support Supervisor

Posted 7 years ago

“Hi thank you for the supplies , bride to be glasses one was damaged. Arrived very fast which was good .”

Helpful Report

Posted 7 years ago

Hi Kelly, Thank you for your review and we are glad to hear that your order arrived very fast. We do apologise that your bride to be glasses were damaged, if you would like to return these to us, we would be happy to offer you a replacement or a refund for the product. We do advise all customers to contact us directly on support@henpartysuperstore.co.uk with any issues, so that we can resolve issues as soon as possible - if you would like a replacement/refund, please do get in touch for details of returning the product to us. Kind regards, Christina Customer Support Supervisor

Posted 7 years ago

“When the hoodies arrived i was a little Dissapointed that they were not very thick but good sizing t shirts were as expected fit for purpose.”

Helpful Report

Posted 7 years ago

“The order came quickly, but was a little disappointed that I had to stick the labels on all the chocolates myself which I wasn't expecting.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to write your review. I'm glad that your order arrived quickly! We aim to dispatch all orders as soon as possible so I'm happy to hear that our prompt dispatch times are working hand in hand with Royal Mail's delivery times. I'm sorry to hear that you were not expecting the stickers to be separate to the chocolates. So that we can keep our prices down for our customers, we send the stickers for all of our favours and gift bags on a sticky backing, ready for you to apply at home. We do state this on the product page of each item this applies to, but I apologise if this was not clear. If there is anything we can help with, please feel free to contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie Hen Party Superstore

Posted 7 years ago

“The t shirts are very small and didn’t fall all our part didn’t know they are small made - maybe let people know please if possible thank you as we maybe have to spend another £50 on them”

Helpful Report

Posted 7 years ago

Hi James, I'm very sorry to hear that not all of the t-shirts were a suitable fit for your party. Since women's UK dress sizes vary so much between suppliers, we do provide a size guide on our website with chest measurements to ensure you get the perfect fit. Our size 8-18 t-shirts are "lady fit" t-shirts made by Fruit of the Loom, so will naturally be more fitted, while the size 20-24 t-shirts are straight-cut, unisex t-shirts. Unfortunately we are unable to issue refunds on personalised items but if you would like to place another order, please feel free to contact us at support@henpartysuperstore.co.uk so that we can help you orderthe correct size. Kind regards, Sophie

Posted 7 years ago

“I bought some party bags. They came with separate stickers for the bags. Unfortunately, the stickers bubbled badly and didn't stick seamlessly which is a shame.”

Helpful Report

Posted 7 years ago

“Service perfect. Product rubbish. My shorts arrived a different colour to what was advertised and pretty .ugh see through. Very poor quality and had to order something else to wear :(”

Helpful Report

Posted 7 years ago

Hi Sophie, Thank you for taking the time to write your review. I was very sorry to read your review, detailing that you were disappointed with the Book Character Fancy Dress Blue Shorts / Hot Pants that you purchased. I have inspected our stock and can see that the supplier has changed this product to a flat fabric rather than the metallic one that we originally sold (and photographed). We shall update our images as soon as possible, so thank you for bringing this to our attention. Our support team have sent an email detailing our actions. If you have any queries, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 7 years ago

“Sparkly design t shirts are really nice but the Bride Entourage vests don't look great on. The plastic writing all gathers up and you can't read what it says. Maybe I was just unlucky.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for taking the time to tell us about your experience. This is not a complaint that we have received before so it may be that you received a bad batch, please accept my sincere apologies. If you would like to return the t-shirts to us, we can inspect them to see if they are faulty and take further action as needed. If there is anything we can help with, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 7 years ago

“had what i needed”

Helpful Report

Posted 7 years ago

“Products are good and quick delivery. Only problem was the bill payers and the delivery names were combined to make a new name and it caused a bit of confusion upon collection.”

Helpful Report

Posted 7 years ago

“I was really happy with all items apart from the Fusia bright pink coloured balloons... which look red to me!”

Helpful Report

Posted 7 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews