Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, great quality”

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Posted 5 years ago

“Brilliant website. Great products. Made my hen party special.”

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Posted 5 years ago

“Products were as described & good quality. They were well received at hen party by the bride to be & the girls.”

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Posted 5 years ago

“I was so pleased with my order! Lovely size mirrors wording done perfectly! Order came very quickly. Will definitely be recommending your website. Thanku so much ❤”

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Posted 5 years ago

“GOOD QUALITY SIZE GOOD WORDING NICELY DONE”

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Posted 5 years ago

“I have been asked to write a review when my items have still not arrived! I paid for 2 to 3 day delivery 9 days ago and still no parcel. Plus your customer service are rude and unhelpful speaking to me like I am stupid(email as phone number does not work) I would never use this company again, have no idea where the parcel is and receiving no help whatsoever from hensuperstore. If possible I would have given no stars!! Avoid at all costs”

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Posted 5 years ago

Hi Mel, Thank you for taking the time to write your review. We're always looking to improve our service so I appreciate your feedback. I have looked into your situation and can see that your order was dispatched on time via the delivery method you selected Standard Delivery (2-3 Working Days), for expected delivery by April 10th. You contacted us on the evening of 11th April to enquire about your parcel, which we replied to the next day with details regarding the delivery. We use Royal Mail to dispatch all orders, as we usually find them to be very reliable. Unfortunately, not all Royal Mail services come with a tracking option (although we do offer these delivery methods at checkout) so we were unable to track your order, as stated in our message. We checked our system to ensure the order was sent on time and to the correct delivery address and found that the address and dispatch timescale were both correct. Upon looking at the order, we noticed that the parcel would have been too large to fit through a letter box so would most likely have been left in a safe place or with a neighbour if no-one was in to accept the delivery, so suggested these options in our email reply to you. Unfortunately Royal Mail do sometimes attempt delivery during the five minutes you might have nipped to the shops or are otherwise preoccupied, so even a stay-at-home job might not ensure that delivery can be successful every time. I am so disappointed to hear that you felt we did not help enough as we aim to give every customer a great experience. Our standard practice in the case of a missing parcel is to send out a replacement order, but we do need to work out why the initial order didn't arrive to ensure the second order would arrive safely. This is why we ask the questions regarding delivery addresses and alternative delivery locations in our email but unfortunately you weren't able to check with your neighbours or in any "safe locations" for us. Although we were unable to further investigate the reason for the non-delivery, we issued a full refund for your order the next working day since the parcel had not been delivered. Please accept my sincere apologies on behalf of Royal Mail for the lack of delivery, and for the inconvenience caused. I hope you all had a fantastic hen do despite the items not arriving with you. If there is anything I can help with, please do get in touch. Kind regards, Sophie Manager, Hen Party Superstore

Posted 5 years ago

“Very happy with the order, quick dispatch and reasonably priced items”

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Posted 5 years ago

“They missed a bridesmaid sash off of my order so I had to make a mad dash an hour away to the nearest city to get some more sashes.”

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Posted 5 years ago

Hi, Thank you for taking the time to write your review. I'm so sorry about this picking error and the resulting inconvenience. Sometimes we do make mistakes, so we urge customers to contact us at support@henpartysuperstore.co.uk and we will do our best to rectify the situation immediately. If you could please get in touch with us using the above email address, we can sort something out for you. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“Good quality products and speedy delivery highly recommend”

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Posted 5 years ago

“Parcel received very quickly”

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Posted 5 years ago

“Ordering was easy. Delivery was swift. Quality is good and printing colours are as stated. Overall very pleased with purchase.”

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Posted 5 years ago

“An amazing place to find everything you could possibly want. I left everything very last minute and the team were excellent in getting everything to me before the weekend.”

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Posted 5 years ago

“Ordered some pocket mirrors as baby shower favours. There perfect and the service and delivery was all so simple and quick. Defiantly be ordering again. Thank you.”

Hen Party Superstore 5 star review on 12th April 2019

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Posted 5 years ago

“As usual I left ordering my hen do t-shirts until the last minute and was a little confused about the sizing after reading several reviews. Well I need not have worried...I decided to order one t shirt for size and a lady called Sophie was extremely helpful. She chased my order up so it came out to me asap and when it arrived I found the sizing very true so I placed an order for 12 more and as promised they arrived on the specified date...great customer service and a great product with great printing- well done Sophie at Hen party Superstore !”

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Posted 5 years ago

“Great packaging, quick delivery will definitely order again!”

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Posted 5 years ago

“Fast delivery - just what I wanted”

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Posted 5 years ago

“Why is no one in your customer service team responding to my emails? Its nearly 4 weeks since you debit my money from my account and i have received nothing despite you telling me you have now sent it twice. how can you treat your customers in such an appalling manner?”

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Posted 5 years ago

“I need to order the larger size I ordered large and I am a size 12 yet the t-shirt is tight 😢”

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Posted 5 years ago

“Items arrived promptly, good quality, great price. Definitely recommend and would use again. Thank you 😊”

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Posted 5 years ago

“Everything ordered was good quality and arrived in time specified. Would definitely use again.”

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Posted 5 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews