Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package came quicky and well packed”

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Posted 7 years ago

“Package came so quick and well packed also”

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Posted 7 years ago

“Looked decent when on. But quality wasn’t very good. The clips that held the ears on to the headband must have been really weak as the ears continuously fell off when being worn.”

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Posted 7 years ago

Hi Sam, Thank you for reviewing one of our Bunny Ears Sets. We're very happy to hear that the set looked good on, we're sure you looked great! We understand that it is difficult to judge the quality of an item online, which is why we offer a 30 day return policy. For any future orders, if an item isn't quite what you were expecting or you've simply changed your mind, you are more than welcome to return the item to us provided it is unused and not personalised. If you have any questions, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 7 years ago

“They fully refunded my goods when they did not arrive on time, this was through no fault of the Hen Party Superstore but Royal Mail themselves. Sophie was great and Royal Mail should take a leaf out of Sophie’s book when it comes to customer service.”

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Posted 7 years ago

“I ordered 8 bags personalised and few days later they turned up. Good quality bags. Would recommend to anyone”

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Posted 7 years ago

“A great quick service with good quality goods”

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Posted 7 years ago

“The products are fantastic, plus fast delivery.”

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Posted 7 years ago

“The service was great!! I was late with ordering all the items, but the company was able to help me by offering me a fast delivery for some additional costs. I loved all the items I received, the quality was good and we had an amazing Hen party! The only downside for me is that the personalised items are not really personalised in my opinion since you can only change the name and location. I was expecting to choose all of the text to put on the items, but the sentences etc. are already pre-decided (for example the word 'Hen party' is on almost all the items). But other than that, I am very happy with my items, all choices they offer and the service!!”

Hen Party Superstore 4 star review on 1st November 2017

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Posted 7 years ago

“The order came quickly, but was a little disappointed that I had to stick the labels on all the chocolates myself which I wasn't expecting.”

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Posted 7 years ago

Hello, Thank you for taking the time to write your review. I'm glad that your order arrived quickly! We aim to dispatch all orders as soon as possible so I'm happy to hear that our prompt dispatch times are working hand in hand with Royal Mail's delivery times. I'm sorry to hear that you were not expecting the stickers to be separate to the chocolates. So that we can keep our prices down for our customers, we send the stickers for all of our favours and gift bags on a sticky backing, ready for you to apply at home. We do state this on the product page of each item this applies to, but I apologise if this was not clear. If there is anything we can help with, please feel free to contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie Hen Party Superstore

Posted 7 years ago

“Lots of selection, prompt delivery, very good value for money”

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Posted 7 years ago

“Easy to order and just what was wanted”

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Posted 7 years ago

“Products were as expected from the website pictures and descriptions. Good value for money. Good delivery times.”

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Posted 7 years ago

“Our hen loved her little goodies! The quality and delivery time were 110% ordering from here AGAIN!!!”

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Posted 7 years ago

“Easy to order and fast delivery. T shirt is great quality”

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Posted 7 years ago

“The order came within 2 days under normal postage. The bags are excellent value for money. Will definitely use this company again. - Anne”

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Posted 7 years ago

“The socks is massive and baggy”

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Posted 7 years ago

Good afternoon, Thank you for taking the time to tell us about your experience. We are sorry to hear that the socks you purchased did not fit however we hope that the order arrived on time. Please can you email us with your order reference so that we can look into this? We have not been contacting regarding this issue before, so it may be that you received a faulty item. We aim to achieve 100% customer satisfaction, so we recommend contacting us at support@henpartysuperstore.co.uk if you are unhappy with any aspect of your order. This way we can discuss the problem and come to a resolution. We look forward to hearing from you. Kind regards, Sophie Hen Party Superstore

Posted 7 years ago

“Efficient service”

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Posted 7 years ago

“Great website and lots to chose from. Ordered hen party sashes came in good time and look fab.”

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Posted 7 years ago

“Great easy to follow page! Delivery to Ireland in a few days and easy contact with customer service. Would recommend.”

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Posted 7 years ago

“Tasty chocs with lovely design. The Bride loved them and the hens are keeping the wrappers as mementos.”

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Posted 7 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews