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Hen Party Superstore Reviews

4.5 Rating 3,490 Reviews
B
Happiness Grade
B

Customer Service - Good

78.95%
Industry Average
Bought 2 Stag Tees, will be buying 9 more, excellent quality and print, fast delivery too. Also i made an error on my order, called them and a refund was processed for the mistake very quickly. Super customer Service!"
posted 2 years ago - Heather Gibson
The packaging was all battered when it arrived and a pack of bubbles was missing. I emailed customer service but got no reply
posted 2 years ago - Julie MacSween
Found Hen Party Superstore online by chance, found a few personalised items and ordered them. Really delighted with the prompt service and delivery, amazing quality of personalised wine labels and chocolates
posted 2 years ago - Geraldine Oxford
Good service good products. Would use again
posted 2 years ago - Karen Turner
Fabulous service love the wine labels for my friends hen party, large ones plus smaller ones for goody bad wine bottles
posted 2 years ago - Anonymous
I phoned on the afternoon I made my purchase at 16:40 because I’d made an order with Royal Mail Tracked 24 but realised I’d not seen the time and probably wouldn’t get it in time for Saturday when my party is as I hadn’t ordered before 4pm The girl I spoke to was really nice and said she’d have a word with the dispatch team to try and get it out same day so I’d receive it in time I’ve received notification about 20 mins later from Royal Mail saying it will arrive the following afternoon and it did. I just wanted to write a little note to say thank you very much and what wonderful customer service
posted 3 years ago - Anonymous
There was a misunderstanding with my order, after speaking with a team member they was able to rectify the situation promptly. Would recommend to others. Thank you for efficient customer service.
posted 3 years ago - Anonymous
The items were great and exactly what we wanted. There was one small issue but the customer service team were brilliant and rectified this quickly, while being very friendly and polite.
posted 3 years ago - Gemma Parker
I received excellent customer care after the colour/size polo shirt I ordered was out of stock and was needed for an imminent stag do abroad. After a few emails the staff managed to get a new item printed and delivered for the very next day. Great service and top quality item!
posted 3 years ago - Russell James
Another great buy from order to arrival great service thank you 😊
posted 3 years ago - Lynda Gillies