Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI Team, Christina gave great assistance by email when I had a few queries. I then placed the order online, which took no time. Furthermore, my order came a day earlier than expected which was great. Thank you”

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Posted 6 years ago

“Great quality, super fast delivery! Would highly recommend! I will be back to purchase more in the future.. thank you”

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Posted 6 years ago

“Wonderful customer service and great products available. The T-shirts bought for my sister-in-law's (to be) hen do, were fab! A great fit, professionally personalised. Would happily shop there again.”

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Posted 6 years ago

“I purchased the v neck ladies hen t shirt. The quality is good but it is very small and short. I'm a size 12 and ordered an XL for comfort. I'm going to have to wear a long vest underneath it.”

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Posted 6 years ago

Hi Claire, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with the quality of your t-shirts, as we do pride ourselves on this. We offer a range of t-shirt styles to our customers, so we are sorry to hear that this particular t-shirt style wasn’t the best fit for you. Available online is a size guide for all of the t-shirt styles and sizes that we offer. In addition to this there is a short description of the t-shirt style, accurate measurements (length and chest) and an approximate UK size. We provide all of these details to help customers choose the right t-shirt for their desired size and fit, as unfortunately we are unable to accept exchanges or returns on our t-shirts/hoodies. Our V-Neck t-shirt is described as 'Girly and feminine with shaped side seams to enhance curves' with the length detailed on the size guide as ranging from 62cm (XS) to 67cm (2XL). Out of all of the t-shirt style on offer, for a longer length I would recommend to customers the Premium Unisex T-shirt. This t-shirt style offers a longer length on a high quality silky smooth premium t-shirt – the length ranges between 66cm (XS) to 80cm (2XL) on this t-shirt. We encourage all customers to check out our size guide provided, and also welcome all customers to get in touch with our support team for any questions that they may have about t-shirt styles and/or sizing. Our support team is available between 9:30am-4:30pm Monday to Friday, and can be contacted by emailing support@henpartysuperstore.co.uk Thank you again for taking the time to leave us a review, and we hope you have a fabulous hen party! Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Great products came in good time resonable prices will order again .”

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Posted 6 years ago

“Very good highly recommend thank you”

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Posted 6 years ago

“I ordered 7 items and within an hour of ordering, I had an email to say they were being dispatched! Amazing service! Will definitely purchase from here again”

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Posted 6 years ago

“Would highly recommend Hen Party Superstore, very quick turnaround from ordering to delivery, communication was great and they have an absolute fab selection of hen party material very reasonably priced.”

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Posted 6 years ago

“Fantastic company, highly recommended! Fast delivery and great prices xx”

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Posted 6 years ago

“Was quick, efficiant and good quality. Only bad thing is lack of bigger sizes as alot in the group were 22/24 size so we had to buy the tops and adjust them ourselves :(”

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Posted 6 years ago

“Excellent customer service!!!”

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Posted 6 years ago

“Fast delivery thank you”

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Posted 6 years ago

“The sash looked great in Rose Gold but it broke before the night was out. Paid a lot for something that didn't last long”

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Posted 6 years ago

Hi Sarah, Thank you for taking the time to leave us a review and we are sorry to hear that the Ginger Ray sash ordered broke during your night out. The sash that you had purchased from us is from the Ginger Ray range and is made from paper. The paper sash is intended for use in a Bridal Party setting, rather than a traditional hens night out, due to the risk of breaking when dancing etc (made of paper). As an alternative option, we offer our own personalised sashes which are made from a thick satin ribbon, making the product more durable at only £3.47, a real bargain! We want all of our customers to be happy, and as we are really sorry that the paper sash broke before your hen night had finished, we have issued you a refund for the product. For any future issues, we do encourage all customers to contact us at support@henpartysuperstore.co.uk, as we are available between 9:30am-4:30pm Monday to Friday to resolve any issues. We would like to thank you again for taking the time to leave us a review, and we hope you had a great hen party! Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“The headband arrived broken. Very disappointed”

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Posted 6 years ago

Hi Delphine, Thank you for taking the time to leave us a review. We encourage all customers to contact us directly in regards to issues with their orders, as we are available between 9:30am-4:30pm Monday to Friday to resolve any issues. If you would like to contact me on support@henpartysuperstore.co.uk, I will be more than happy to confirm your order with you and issue you a full refund for the faulty item received. Thank you again for taking the time to leave us a review, and we look forward to hearing from you. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Recently bought personalised hen party bags nowhere does it say online you have to stick each sticker on yourself - bought these thinking it would reduce time we don’t have to faf about.”

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Posted 6 years ago

Hi Rachel, Thank you for taking the time to leave us a review. After looking into your order, I can see that you have ordered our Bride Tribe personalised gift bags and stickers. Firstly, I would like to apologise that you were not aware that the product ordered included a gift bag and a separate sticker. The Bride Tribe gift bag is a new addition to our website, so please accept our apologies that the details were not updated correctly to ensure that customers are of the following: Gloss Bag: 20cm Width x 10cm Depth x 25cm Height Self adhesive sticker. Includes one bag and one sticker to apply at home. Secondly, I would like to thank you for bringing the above to our attention. We have now amended the product details so that they are complete with the above information. All of our personalised gift bags are sold with the gift bag and sticker to be applied at home, so we apologise for any inconvenience caused by this. I would like to thank you again for leaving a review, and we hope that you have/had a lovely hen party. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Very impressed with my order, it arrived so much quicker than I had expected considering one of the items was personalised. Would highly recommend this company. I ordered some rose gold paper straws and some personalised bottle labels for champagne and they are super cute and girly and good quality. 5 stars from me”

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Posted 6 years ago

“Very pleased with wig I ordered and quick delivery. Would recommend this company.”

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Posted 6 years ago

“Fast delivery my package came just on time. Great selection of personalised items which I couldn't find anywhere else!”

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Posted 6 years ago

“The dressing robes were fine for the slim girls the large just about touch side on me mob and the mog a little disappointed as the photos weren’t so good. Ecause of this. Maybe make a little more generously please. I paid for a gown I wouldn’t normally have purchased for one photo which had robe taken of our chest up.”

Hen Party Superstore 2 star review on 25th July 2018

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Posted 6 years ago

Hi Fay, Thank you for taking the time to leave us a review. Firstly I must say that you all look lovely, and I think the pictures look great so thank you for sharing those with us. Secondly I would like to apologies that the robes were slightly on the smaller size for some of the girls. The Team Bride robes that you have purchased are pre-packaged items that we sell, so we do not personally create these and therefore are unable to offer different sizes. The robes are generic, and therefore are returnable if in an unused condition and not worn. The sizing of the robe is detailed on the product page as a One Size robe, with an approximate UK size as between UK 6-16. So again, our apologies that these robes did not fit comfortably for the whole party. For any future purchases, we do offer a personalised robe which is available in a range of sizes, rather than the one size of the generic robe. The sizes range from a Small (UK 8) to 6XL (UK 24) in the personalised robes, which are also available online. I hope this information helps for any future purchases, and thank you again for getting in touch. We hope you had a fabulous Hen Party. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Brilliant service and high quality products at a reasonable price. Very Happy Customer :)”

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Posted 6 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews