Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a personalised gift bag I would assume a gift bag would be of a standard size small bag what I recieved was not. It is tiny u can I'd say just about fit 2 things in the bag not functional for a hen it wouldn't even be a standard small it would be an extra small bag if that very disappointed hens are expensive enough and now I have to go an repurchase new bags some where else nothing also kn your pages about returns where you go and says delivery returns there is no actual information about returns”

Helpful Report

Posted 7 years ago

Good morning, Thank you for taking the time to write your review. I'm sorry to hear the gift bags are too small for your use. We do state the dimensions of our gift bags on the product page on the website so that you can be sure they will be suitable for purpose before purchasing. Our returns information can currently be found on the "Easy Returns" page of our website, although we are currently working on a more in-depth and easy to use Help Desk page which is due to be released in the new year. We have replied to your email with a suggested solution, so I look forward to hearing your response and hope that we can solve this issue soon. Kind regards, Sophie

Posted 7 years ago

“I bought a bright pink feather boa which I wore over my dress and white cardigan. When I took it off it had left a pink stain on my cardigan and dress and the feathers came out really quickly and left a mess everywhere. Will be throwing the boa away.”

Helpful Report

Posted 7 years ago

Good afternoon, I am very sorry to hear that the feather boa you received was not up to standard. Although these items are meant to be temporary party items rather than lifelong investments, this item should not have performed as you have mentioned, so I shall forward this issue on to our supplier. Did you report this to our Customer Service team? If you do experience any problems with any of our items, we recommend that you email support@henpartysuperstore.co.uk, and we shall look to rectify any problems as soon as possible. I hope that the action taken, stated in our email, is satisfactory. Kind regards, Sophie

Posted 7 years ago

“When ordered came a couple of days later thank you”

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Posted 7 years ago

“Easy to navigate website. Personalised items were fantastic and very cheap. Process and delivery was super quick. Would use again without a doubt.”

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Posted 7 years ago

“Personalised as requested. Very good quality. Very happy with the outcome. Also arrived quick. Thank you :)”

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Posted 7 years ago

“Wanted to order the Super Girls T-shirts with totally different wording to the one advertised. Rang to see if this was possible, staff extremely helpful, ordered and delivered the next day. T-Shirts looked great, good fit.....very impressed with the whole package.”

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Posted 7 years ago

“Received all items ordered on time and in good condition!”

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Posted 7 years ago

“Prompt delivery , goods as described Definitely use this service again Thank you”

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Posted 7 years ago

“Great range of personalised products at an amazing price. Easy to order and super quick delivery - would recommend to all 'Hen Organisers'!”

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Posted 7 years ago

“Everything we wanted was available. Very good and quick delivery.”

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Posted 7 years ago

“Fantastic company who went the extra mile and let us change the sashes last minute... They are amazing and we have 1 very happy Bride thank you I would totally recommend you to everyone”

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Posted 7 years ago

“I ordered 14 Hen Do Personalised T Shirts for my partners upcoming Hen Do The T Shirts arrived very quickly Size wise i think they some slightly smaller so if people want them loose i would advise to go size up”

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Posted 7 years ago

“Great product and quick delivery”

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Posted 7 years ago

“Everything I purchased was exceptional and the website is very user friendly. Thank you”

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Posted 7 years ago

“Very quick and good quality”

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Posted 7 years ago

“Disappointed a lot was not on stock, but fast delivery on items ordered”

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Posted 7 years ago

“Excellent, efficient speedy service!”

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Posted 7 years ago

“I was really impressed to receive a phone call from a member of staff to check the spelling of a name I asked to be printed on the back of a t-shirt.”

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Posted 7 years ago

“Smooth process..quick delivery”

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Posted 7 years ago

“You are the best..!! All are amazing..!! Thank you..!!”

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Posted 7 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews