Henshalls Reviews

Name: Henshalls
Address: John Henshall Ltd, Gower House, 14 – 16 High Street, John Henshall Ltd, Gower House, 14 – 16 High Street, Newport
Rating: 4.87

4.9 Rating 214 Reviews

96 %

of reviewers recommend Henshalls

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01952 820358

Email:

sburdon@henshalls.com

Location:

John Henshall Ltd, Gower House, 14 – 16 High Street,
John Henshall Ltd, Gower House, 14 – 16 High Street
Newport
TF10 7AN

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Henshalls 5 star review on 22nd June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with Henshalls for over 20 years and wouldn't go anywhere else, you may find cheaper but Dave Williams takes all the stress out of choosing the correct cover and also very helpful when you need it most, making a claim! Pollard Optics Ltd”

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Posted 3 years ago

Thanks Ashley for the lovely review and 5 star rating! Your kind comments have been forwarded to Dave and the team!

Posted 3 years ago

“Fantastic service as always.”

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Posted 3 years ago

Thanks for the great review David - it is appreciated!

Posted 3 years ago

“very friendly, efficient staff and service.”

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Posted 3 years ago

Thank you for the lovely review - your kind comments have been passed onto our team.

Posted 3 years ago

“Service always great but a 20% premium rise in one year is way too much.”

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Posted 3 years ago

Hi Jeremy, thank you for your review - we referred back to your insurers when you raised this enquiry initially and they did confirm that there are certain factors making this a non-standard risk and unfortunately they have no movement on the premiums set. I'm sure you understand that as a Broker this unfortunately is out of our control - we are pleased to hear though that our staff are continuing to provide you with good customer service.

Posted 3 years ago

“I deal with the staff in Shrewsbury office. Very helpful and obliging.”

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Posted 3 years ago

Thank you for the lovely review Sandra - your kind comments have been passed onto our Shrewsbury team!

Posted 3 years ago

“Henshalls dealt with my recent car insurance renewal. All I had to do was check all the schedules and pay the invoice. They sorted everything on my behalf and even came back with a cheaper quote than last year.”

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Posted 3 years ago

Thanks William for taking the time to write such a lovely review - your kind comments are appreciated and we are thrilled to have saved you some money!

Posted 3 years ago

“We have insured with Henshalls for the last few years after being advised to go there by a friend. We have been completely satisfied with the service, advice and assistance provided and would recommend them without hesitation.”

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Posted 3 years ago

A lovely and kind review Christine - we are pleased that you would consider recommending us to others - your support is appreciated.

Posted 3 years ago

“Carl did a great job sorting out my house insurance. I did have a quote from an online comparison site (what was scarily cheaper!) but Carl actually showed me the pitfalls and exactly where that cover lacked compared with the one he sorted for me.”

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Posted 3 years ago

Thanks for taking the time to leave a review Rob and very pleased Carl was able to help to your satisfaction. The Henshalls Team

Posted 3 years ago

“My insurance renewal was late sorting which has left me paying more when it should of came down drastically.”

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Posted 3 years ago

We’re sorry that our service fell below expectations this year. The process was started with you three weeks prior to renewal but we had to chase the insurers for revised renewal terms after the changes you advised, and the final terms were only received a few days prior to renewal. We will happily start the process a lot earlier next year if you wish and remarket your policies, but unfortunately we are often in the hands of the insurers when it comes to timely responses. Please do not hesitate to contact us if you have anything else we can help you with. ….

Posted 3 years ago

“I have insured my cars for many years with Henshalls. This year I was unable to speak to the person who has always advised me as she was away on holiday. I had 2 telephone conversations with the person dealing with my policy, she was pleasant although on both occasions, however I got the impression that she wanted to finish the conversation quickly? I appreciate they are busy and especially so at this time of year with staff on holiday, however insurance is not cheap nowadays and I did not appreciate feeling the way I did.”

Helpful Report

Posted 3 years ago

Good morning Caroline, Thank you for taking the time to write this review and highlight the concerns you have. Firstly, we wish to thank you for entrusting your insurances with us again and secondly apologise that you were left feeling unhappy - we pride ourselves on outstanding customer service and would never want a client left feeling rushed or unvalued - please accept our assurances that this additional training requirement has been identified and immediately addressed. ^Sally.

Posted 3 years ago

“Whilst the service provided is usually good I was disappointed with the renewal process for our Management Liability Policy. The same generic proposal was issued, which did not address the substantial premium increases of over 100%, & only further chase ups determined the reasons for such increases. As no acceptable alternative solutions were available through Henshalls I had to secure affordable insurance cover through another broker.”

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Posted 3 years ago

Hi Mike, Sorry to hear that you were dissatisfied with the service we provided, please accept our apologies. We note all that you say, and as per our email communication we had with you, we have reviewed internally, addressed where we could have improved our communication with you and provided some additional training where required. If we can be of any further assistance in the future please do not hesitate to contact us. ^Sally

Posted 3 years ago

“I think tony conlon and zena are very very good professional people I have absolute confidence in what they do and advise me to do i will not be moving any where any time soon great company Martin Taylor”

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Posted 3 years ago

Thanks Martin for the lovely comments relating to Tony and Zena - we have made them aware of your lovely review.

Posted 3 years ago

“I have my car insurance, travel insurance, and my husband van insurance, and classic car insurance, with Henshalls they are very helpful and you can go and see them if you have a problem they give very good rates and good service would not use anyone else”

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Posted 3 years ago

Thanks Pamela for the lovely review of our team - your kind comments have been forwarded to them.

Posted 3 years ago

“Professional and customer-focused”

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Posted 3 years ago

Thank you for the lovely review - it's appreciated!

Posted 3 years ago

“The support we have received from Jenny Osborne at Henshalls has, once again, been superb over the last 12 months. The annual renewal process went very smoothly and this was, as expected, very in depth and constructive. Thank you for all your support and guidance, very much appreciated.”

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Posted 3 years ago

Thank you Chris for such a lovely review - your kind comments have been passed onto Jenny.

Posted 3 years ago

“Well done to Henshalls for there help in finding suitable flood insurance for us in a difficult market for our domestic dwelling and for good communications and support in the process.”

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Posted 3 years ago

We are thrilled to have helped you with your flood insurance requirements Leo, thank you for such a lovely review.

Posted 3 years ago

“Very friendly and helpful staff.”

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Posted 3 years ago

Thanks Mary for the lovely review!

Posted 3 years ago

“Thanks again for brilliant service- it makes such a difference to speak to a real human being!”

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Posted 3 years ago

Thanks Donald for such a great review - we are pleased we met with your expectations!

Posted 3 years ago

“Henshalls are professional, efficient and friendly. I'd highly recommend their insurance broker services.”

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Posted 3 years ago

Thanks for the lovely review - your kind comments have been passed onto our staff.

Posted 3 years ago

“Working with Henshalls and Jenny is great. She always make the process easy and understandable. Working out the best solutions and be open and honest at all stages. She makes me feel confident I have the cover I need and is always happy to answer my questions. Thank you”

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Posted 3 years ago

Henshalls is rated 4.9 based on 214 reviews