HER Empire Reviews

Name: HER Empire
Address: 716, Newman Springs Road #249, 716, Newman Springs Road #249, Middletown Township
Rating: 4.46

4.5 Rating 201 Reviews

86 %

of reviewers recommend HER Empire

4.5

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About HER Empire:

Redefining confidence and style with curated collections that empowers women to look and feel fabulous at any age.

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Email:

lisette@her-empire.com

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HER Empire 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was fast and the set I bought was amazing!!”

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Posted 3 years ago

Thank you so much for your kind review! :) We are so happy to hear you love your purchase with us xx

Posted 3 years ago

“Very fast shipping and great customer service. And amazing quality clothes!”

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Posted 3 years ago

Hi Emma, thank you so much for sharing your experience :) We are so happy to hear you enjoy shopping with us and we cannot wait to assist you again in the future! xx

Posted 3 years ago

“I'm always skeptical about ordering online, but my dress looks exactly like it does in the photo. Good quality too!”

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Posted 3 years ago

Hi Danna, thank you so much for such a kind review! We are so happy to hear you enjoyed your experience with us and we cannot wait to assist you again in the future! xx

Posted 3 years ago

“I bought a dress last year and although I haven’t had a chance to wear it out yet due to COVID and the weather here in Canada, it is my absolute favourite dress. Packaging was good, and the quality of the dress is amazing. It is exactly as shown in the pictures and in perfect condition.”

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Posted 3 years ago

Hi Emma, thank you so much for such a kind review! We hope the COVID situation in Canada improves soon so you can enjoy wearing your new dress out asap :) We are so happy to hear you enjoyed your experience with us and we cannot wait to assist you again in the future! xx

Posted 3 years ago

“The clothing quality is inconsistent. Additionally returns are expensive and very inconvenient for folks in the United States.”

Helpful Report

Posted 3 years ago

Hi David, we are so sorry to hear you haven't had the best experience with us! We do try our best to provide multiple images and we now also provide videos of the styles to help showcase what the styles look like in real life :) This has hopefully since helped resolve the issue you may have experienced. Please if you ever do see something else you may like, email through to customercare@her-empire.com so we can assist you as much as possible including sending through additional unedited images of materials up close etc to ensure you are happy with the quality and absolutely love any future purchases. We are also more than happy for customers to email through with any size queries they may have so we can provide specific advice tailored to your needs/ sizing info and also provide specific measurements for the styles you are interested in prior to placing an order to ensure you have as much information as possible regarding size/ fit of the specific style prior to going ahead with an order to reduce the risk of having to return. We can definitely understand your frustration regarding the return shipping process from the US. We hope we can provide a better solution to this in the future. We are a small family run business but hopefully one day we can provide a quicker/easier returns service worldwide as we continue to grow! In the meantime, thank you kindly for taking the time to share your feedback with us :)

Posted 3 years ago

“My recent expierence is I placed an order for a dress, paid for it, then several days later received a refund and email stating you could not fulfill my order. Very disappointed to say the least.”

Helpful Report

Posted 3 years ago

Hi Lorie, We are so sorry to hear you had a bad experience with us! Unfortunately the dress you ordered had a minor fault and during quality control we were unable to deem it fit for send out. We take pride in our quality inspections to ensure all items we send to customers are in perfect condition. When we cancelled your order we emailed through to you with our deepest apologises and also provided you with a 20% off discount code to use when the dress came back in stock. Which when it did you then repurchased using the code we gave you. We understand you were disappointed but we did try everything we could to make it up to you considering the situation was out of our control. We wish you would kindly understand we would rather have cancelled your order than have you receive an item that was faulty. To leave a 1 star review even after you used our 20% off code we offered you to buy the dress at a later date is a bit disheartening :( We hope you will change your review in the future to reflect your entire experience with us not just the one off circumstance that was beyond our control.

Posted 3 years ago

“The clothing was poor quality”

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Posted 3 years ago

“Great fit. Will definitely be ordering from Her Empire again!”

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Posted 3 years ago

Thank you so much for sharing your experience :) We are so happy you love your new purchase! xx

Posted 3 years ago

“Fast delivery (considering I live on the other side of the world) and great quality, well made dress.”

Helpful Report

Posted 3 years ago

Thank you so much for sharing your experience :) We are so happy you love your new purchase! xx

Posted 3 years ago

“Fresh and vibrant colours! Gorgeous outfit loved wearing it!”

HER Empire 5 star review on 21st January 2021

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Posted 3 years ago

Oh my goodness!! Thank you Kate for such a lovely review and for sharing your stunning pic with us. You look amazing in our Lovestruck Set :) We hope it remains a special piece in your wardrobe for many years to come! xx

Posted 3 years ago

“I emailed you if you can change the size of my dress and none of you replied on my email. I havent used this dress since i purchased it. Poor customer service👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻”

Helpful Report

Posted 3 years ago

Hi Kristine, So sorry to hear you have had a bad experience with us! We usually respond to all customer service emails within 24-48hours. We've just searched our email system and could not find any correspondence from you. Could you please forward the original email you sent to customercare@her-empire.com so we can sort this out asap for you! Provided the dress is unworn with all tags still attached we can provide you with our return details so you can swap for something else :) Again, we will need you to forward the original email you sent to us asking for sizing change. Hope to hear from you soon :) x

Posted 3 years ago

“Overpriced and bad quality.”

Helpful Report

Posted 3 years ago

Hi Sheila, we are so sorry to hear you've had a bad experience with us! We do try our best to provide multiple images and we now also provide videos of the styles to help showcase what the styles look like in real life :) This has hopefully since helped resolve the issue you may have experienced. Please if you ever do see something else you may like, email through to customercare@her-empire.com so we can assist you as much as possible including sending through additional unedited images of materials up close etc to ensure you are happy with the quality and absolutely love any future purchases xx

Posted 3 years ago

“Amazing quality clothing and pretty quick shipping!!”

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Posted 3 years ago

Thank you so much for sharing your experience :) We are so happy you love your new purchase! xx

Posted 3 years ago

“Feels like less off a risk buying from this website because the dresses are well made and have always fitted me nicely. They always post ASAP which also takes out the stress when buying last minute.”

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Posted 3 years ago

Thank you so much Megan for your kind review! So happy to hear you appreciate our service :) we hope you enjoy your new dresses for many years to come! xx

Posted 3 years ago

“Clothes are gorgeous but always look much better in the online pics then they do on.”

Helpful Report

Posted 3 years ago

We are so sorry to hear you haven't had the best experience with us! We do try our best to provide multiple images and we now also provide videos of the styles to help showcase what the styles look like in real life :) This has hopefully since helped resolve the issue you may have experienced last time of the clothes looking better in online images. Please if you ever do see something else you may like, email through to customercare@her-empire.com so we can assist you as much as possible to ensure you absolutely love any future purchases! This can include sending though raw unedited images of styles you are interested in or getting one of the girls in the office to try on so you can see the styles on different body shapes to that of the models! We are also working towards filming office try ons so customers can see the styles they love on lots of different bodies prior to placing an order. We hope this helps and if there's anything else we can assist you with further next time please don't hesitate to reach out to customercare@her-empire.com xx

Posted 3 years ago

“The dress is really thin and very open. Impossible to wear if you have boobs. Waited forever for a short dress and yes I got the right size and it’s very loose fitting due to thin fabric straps it’s cheaply made.... not worth it in my opinion no matter how “cute” it looks on a solid background mannican.”

Helpful Report

Posted 3 years ago

We are so sorry to hear you've had a bad experience with us! We do try our best to provide multiple images and we now also provide videos of the styles to help showcase what the styles look like in real life :) This has hopefully since helped resolve the issue you may have experienced last time regarding it looking different in the mannequin pic. We are also more than happy for customers to email through to customercare@her-empire.com with any size queries they may have so we can provide specific advice tailored to your needs/ sizing info and also provide specific measurements for the styles you are interested in prior to placing an order to ensure you have as much information as possible regarding size/ fit of the specific style prior to going ahead with an order. Please if you ever do see something else you may like, email through to customercare@her-empire.com so we can assist you as much as possible to ensure you absolutely love any future purchases xx

Posted 3 years ago

“Absolutely loved the dress and it’s SO comfy!”

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Posted 3 years ago

Oh my goodness!! Thank you Sophie for such a beautiful review and for sharing your stunning pic with us. You look amazing in our Destined For You Dress in Pink :) We hope it remains a special piece in your wardrobe for many years to come! xx

Posted 3 years ago

“Love the design and uniqueness of the dresses. A great deal worth the quality and how special these dresses are. Could not ask for anything better!”

Helpful Report

Posted 3 years ago

Thank you so much Madison for your lovely review! It means the world to us you have taken the time to share such kind words :) We hope you continue to enjoy your new dresses for many years to come xx

Posted 3 years ago

“Clothes were very different from photos, sizing was wack. Not for me”

Helpful Report

Posted 3 years ago

We are so sorry to hear you've had a bad experience with us! We do try our best to provide multiple images and we now also provide videos of the styles to help showcase what the styles look like in real life :) This has hopefully since helped resolve the issue you may have experienced last time. We are also more than happy for customers to email through to customercare@her-empire.com with any size queries they may have so we can provide specific measurements to styles they are interested in prior to placing an order to ensure they have as much information as possible regarding size/ fit of the specific style they are wishing to purchase. Please if you ever do see something else you may like, email through to customercare@her-empire.com so we can assist you as much as possible to ensure you absolutely love any future purchases! xx

Posted 3 years ago

“Beautiful I love it”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review! :) We are so happy to hear you love your purchase with us xx

Posted 3 years ago

HER Empire is rated 4.5 based on 201 reviews