Herbies Seeds Reviews

Name: Herbies Seeds
Address: C/ San Vicente, 20 - 1º, Alicante, Alicante
Rating: 4.49

4.5 Rating 7,018 Reviews

87 %

of reviewers recommend Herbies Seeds

Company Reviews

Metrics

Info

4.5

Based on 7,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Herbies Seeds 5 star review on 3rd June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely wonderful site. So very helpful.”

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Posted 2 years ago

“Delivery was amazing”

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Posted 2 years ago

“amazing company never any problems”

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Posted 2 years ago

“Seeds not coming thay keep ticking treat as abandoned on the mail when thay send it stupidly so post are looking for that now and opening it stop sending plastic packets with it shows up on x ray please refund my money you are not hiding it good at all”

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Posted 2 years ago

Hello Danny, Thank you for the reply. Treated as abandoned, what do you mean? The package you've been referring to has been delivered today and handed to the recipient, was there anything wrong? We have also received your newest email, the reply will be provided within the estimated time frame and a proper assistance will be provided Respectfully, Herbies

Posted 2 years ago

“Wow, I am completely 1000% impressed with this company and Brandon. He is extremely knowledgeable about the plants seeds and species of each one. SuperVan, intelligent about helping you out with the selection. He has a great garden of his own. So if you get a chance talk to Brandon and thanks a lot man I can’t wait to start growing!!!”

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Posted 2 years ago

“Prices are unmatched with this company. Customer service on this website is also unmatched, but customer service behind claims need help. After two months of my package being in the same location I assumed it was customs. Well got my package with only a hat and no seeds. Email customer service to get replies weekly and different "managers" each time.”

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Posted 2 years ago

Hello Orlando, Thank you for the review. Our managers are working in shifts to cover up more time and provide more timely support to all of our customers, thus you might be served by different managers, however that would not affect the quality and the final solution in any way. Currently, we are waiting for your reply regarding the situation you've contacted us from and will proceed once we have that reply, rest assured that the proper assistance will be provided Respectfully, Herbies

Posted 2 years ago

“All my seeds came damaged and then I finally I got nothing. Also I sent messages to support 5 days ago and nobody replied back My order #1026040”

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Posted 2 years ago

Hello Steven, Thank you for the review. We regret that this issue happened and rest assured that you will receive a proper assistance. Our reply period exceeds 5 days, not to mention that the date you've emailed us was not a working day, be assured that the reply will be provided within the promised time frame and a proper assistance will be provided Respectfully, Herbies

Posted 2 years ago

“Received seeds in 1 week. Customer service was very helpful when I forgot to place order # in memo. Seed price was fair but shipping was a whopping $15. Shipped usa express. No worries about customs but still the same high shipping cost?”

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Posted 2 years ago

“Good support they resent order cause the first order was intercepted thankfully the second order made it through 👍”

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Posted 2 years ago

“Herbies is a legit business. Unfortunately that is their only positive. I have ordered from Herbies several times with varying results. Shipping will take 2-3 weeks to arrive. This is too long, but expect it. If you have any issues with the product shipped (germination problems) the wait is much longer! I had a 0% germination rate from one of order and my nightmare began. I sent an email stating my problem with the product and asked to be reimbursed for it. The email was sent 11-28-22. It is now 1-12-23, well over a month later with no compensation whatsoever. To me this is unnecessary, unacceptable and inappropriate in any business. There are other options out there for seeds and clones. I would recommend making this important purchase somewhere else that values you as a customer and treats you with respect. Order # 1007197”

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Posted 2 years ago

Hello Taylor, Thank you for the review. We admit and fairly state that we are still experiencing certain overload, thus we can not reply any sooner, but you can always be sure that a proper assistance will be made. We have double-checked, and the compensation for the product has already been provided to you. As for the delivery - that does not really depend on us, we do not have our own couriers and offer different delivery methods, the customer decides which one they would like to use, the approximate delivery period is fairly stated in both our shipping page and at the checkouts. We do regret that your past experience with us was not very positive and we'll do our best to make it better in the future Respectfully, Herbies

Posted 2 years ago

“Customs confiscated seeds. They were sent in a package between a pair of socks. Notice has been received! Emailed "Claims" and due to traffic won't have a reply for another 10-14 days. AU. has the toughest bio hazard security. In a pair of socks. At least try to care!”

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Posted 2 years ago

Hello, Thank you for the review, and we regret this issue took place. Dominant part of our packages arrive with no issues, and in your case you don't need to worry as the package has been insured and thus will be replaced at no additional cost. We have received your email, the reply will be provided within the estimated time period and we will provide all the needed assistance Respectfully, Herbies

Posted 2 years ago

“Never got my seeds and paid for insurance”

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Posted 2 years ago

Hello, Thank you for the review. According to the official postal information the package has been delivered and handed to the recipient, could you please clarify? We have not received any communication from you so we'll go ahead and contact you from our end to clarify the situation and provide an assistance Respectfully, Herbies

Posted 2 years ago

“Good Customer Service,Good Price,Good Delivery Everything is perfect”

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Posted 2 years ago

“Thanks Herbie seeds I'm from Australia and I received my resend seeds because my first order never end it through customs but my resend was very quick thanks so much I'll definitely be ordering more seeds now 😎👌”

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Posted 2 years ago

“I like the site”

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Posted 2 years ago

“Seeds pulled by customs and destroyed, bummer”

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Posted 2 years ago

Hello, Thank you for the review. According to the official tracking information the package is delivered and received by the recipient, if any issue has appeared - please contact us at claims@herbiesheadhsop.com to get all the needed assistance. Since we have not received any communication from you as of yet - we will go ahead and contact you ourself to provide a proper assistance Respectfully, Herbies

Posted 2 years ago

“Relitivly fast and discreet”

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Posted 2 years ago

“Very happy,thank you.”

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Posted 2 years ago

“Always enjoy shopping when with Herbies never had issue”

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Posted 2 years ago

“Great prices discreet shipping before promise time. Excellent company!!”

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Posted 2 years ago

Herbies Seeds is rated 4.5 based on 7,018 reviews