Herbies Seeds Reviews

Name: Herbies Seeds
Address: C/ San Vicente, 20 - 1º, Alicante, Alicante
Rating: 4.49

4.5 Rating 7,011 Reviews

87 %

of reviewers recommend Herbies Seeds

Company Reviews

Metrics

Info

4.5

Based on 7,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Herbies Seeds 5 star review on 3rd June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great, 2 weeks for delivery.”

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Posted 2 years ago

“honest non biased review. i places my order on the 18th of january. my parcel was delivered to the U.S. on the 1st of february. (today). they gave me 2 bonus seeds when i purchased 3 seeds. payment method was tricky to figure out but very secure. would recommend to anyone and herbies is now my go to supplier. thank you”

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Posted 2 years ago

“First lot of seeds I ordered were stopped getting through. I thought oh well there goes that , but no the good team at Herbies said when your ready we will do it again .And bugger me they kept to their word and through they came . Thank you team job well done . Will be sticking to this team from here on.”

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Posted 2 years ago

“First set of seeds were destroyed by customs . Herbies reshipped , I received them on the second try .”

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Posted 2 years ago

“Herbie’s is for real. When my package first arrived, I was upset with the tea bags and no seeds…until I found a letter from US Agriculture saying that the parcel was intercepted and seeds destroyed. I let Herbie’s know what happened, sent them photos, and they sent another package. The second package got to me in no time, with no extra charge, with everything I asked for. Thanks!!”

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Posted 2 years ago

“Parcel was deliver 2nd time around however seeds were take and a lovely letter from customs stating that I’ve breached bio security laws.”

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Posted 2 years ago

Hello, Thank you for the review. That is indeed an unpleasant situation, however your package has been insured and you have nothing to worry about. We have received your email and have already offered a solution to the issue, currently waiting for your reply Respectfully, Herbies

Posted 2 years ago

“My order unfortunately was destroyed entering Australia by the government, I emailed Nelly,and another lot was sent,and was successful, thanks again!”

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Posted 2 years ago

“The cloth bag they sent me had no seeds in it. The parcel had been opened 🙈”

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Posted 2 years ago

Hello Jinyingtan, Thank you for the review. We have checked our records and the official postal information and could not find any mistake or evidences regarding the package being opened. We have received your emails and have already provided a reply to each of them, currently we are waiting for an update from you in order to proceed with the issue, rest assured we will do our best to help Respectfully, Herbies

Posted 2 years ago

“When the seed did not arrive the first time, they kindly sent me another one, which was perfectly hidden. Very good service.”

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Posted 2 years ago

“Very happy with the whole transaction.Good customer service,fast delivery.Thankyou”

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Posted 2 years ago

“Excellent service and replace or refund policy is the best especially for us Aussie customers”

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Posted 2 years ago

“I was happy to receive my seeds and the extra swag!! Thank you Herbies!! Much appreciated 😀”

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Posted 2 years ago

“Germinated 3 beans, (Runtz Punch, Dos-Si dos 33, and Hillberry Blues) all 3 beans popped within 48 hours. Fantastic!! Will keep you updated on the grow. Thanks Herbies”

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Posted 2 years ago

“1 out of 4 seeds germinated. I use a proven germination process. This was 3 weeks ago and I still haven't heard anything from herbies since sending them pictures of the seeds at their request and answering their questions about my germination process. I would be happy if the customer service was better. I shouldn't have to jump through hoops and not get answers about my issue when they have a guarantee on the seeds.”

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Posted 2 years ago

Hello, Thank you for the review. We have checked everything, and each of your emails were replied within the promised time frame, we regret that this issue happened and we stand for our guarantees - thus rest assured that the issue will be resolved as soon as possible Respectfully, Herbies

Posted 2 years ago

“Very good, top customer service, will be using them again.”

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Posted 2 years ago

“Placed order on dec 28th...landed in customs on Jan 4th ....and nothing ...no update or response yet from claims ...on day 8 of 15 for a reply...ordered $300 worth this time....I have ordered from here at least 10 times never an issue till now ..so we shall see what's happens. I also reorderd from NASC...they got here in 4 days no problem”

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Posted 2 years ago

Hello D, Thank you for the review. We have received your email and have already replied to it. The package is indeed beyond delayed, if the tracking will not be updated within the estimated time frame - we will be able to proceed with our guarantees and replace the package Respectfully, Herbies

Posted 2 years ago

“I had order a package from Herbies around 30 days ago my package has been lost and USPS has no answers customs has no anwser Herbies tells me I have to wait untill 50 days to make an claim to get new seeds delivery I feel very left in the dark and upset about the company’s including Herbies because they give me no help as to what happen I have already order seeds from another company so I could get my patients medication going witch they shipped to me within a week I have lost time and money due to this at this point I am not convinced I will be get the seeds I orderd witch was a decent amount somthing like a 100.00 if they correct the issue I will change my review at that point but i would definitely not recommend this company at this point. I hope they right this because their seed selection is awesome. At this point I be happy with just getting my money back or seeds but not holding my breath Very disappointed Herbies.”

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Posted 2 years ago

Hello Cameron, Thank you for the review. We have double checked our conversation and cannot find any inconvenience from our end, we do provide guarantees for the package delivery and fairly follows them. In this particular case, the tracking is indeed not updating for certain period of time, and if it will get no updated within the estimated period - the package will be considered lost in transit and thus fully covered - exactly as we guarantee, we fairly list our guarantees ahead of the order placement thus the customer is informed regarding the waiting period as well Respectfully, Herbies

Posted 2 years ago

“Never grown them before”

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Posted 2 years ago

“Great and fast service”

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Posted 2 years ago

“Excellent website!”

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Posted 2 years ago

Herbies Seeds is rated 4.5 based on 7,011 reviews