Herbies Seeds Reviews

Name: Herbies Seeds
Address: C/ San Vicente, 20 - 1º, Alicante, Alicante
Rating: 4.49

4.5 Rating 7,010 Reviews

87 %

of reviewers recommend Herbies Seeds

Company Reviews

Metrics

Info

4.5

Based on 7,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Herbies Seeds 5 star review on 3rd June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They finally arrived thank goodness third attempt third time is always the best I guess”

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Posted 2 years ago

“Amazing customer service. First pack didn't make it. They resent it and it arrived. Highly recommended!! (Aus)”

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Posted 2 years ago

“Great prices, quick delivery and fantastic customer service. Highly recommend Herbies if you are ordering from Australia. They will replace anything disappeared by the border nazis - IF you insure your order.”

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Posted 2 years ago

“I’m a returning customer, got my seeds now keen to start growing again. Thanks Herbies Seeds for supplying the goods, A+++!”

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Posted 2 years ago

“Hi I was trying to buy some seeds but apparently I don't have an account in your website. I have an email from you (att) that was the last step to create an account. Which I did. And I subscribe to et some free seeds as you agent told me but I never received the promo code. And then you tell me that I don't have an account. Please I would like to close the account and all my data deleted from your site please. I lost the promo from Grandmommy, and everyone I the chat was offering seeds but in the end there was nothing. All your agents said anything to sell but in there's always something. How can I trust you to pay for seeds when I don't if I will receive it? I lost all the trust in you. Thank you.”

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Posted 2 years ago

Hello Merty, Thank you for the review. We have double checked and we do not have neither the account nor the request to register an account affiliated with your email, could you please clarify your step-by-step actions? We will be able to assist you. The promo code is offered if the customer subscribes to our newsletter, we do not have any subscription for you either, but will be happy to assist you if any help is required, please contact us anytime Respectfully, Herbies

Posted 2 years ago

“Good service and good products”

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Posted 2 years ago

“Easy to order, fast shipping. Will definitely be ordering again.”

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Posted 2 years ago

“Order took nearly two months to get here. When package arrives there literally weren't any seeds in the box. Reached out to customer service (which took 2 weeks for a reply) for help and they basically told me to get bent. Herbies was originally my go-to for seeds but I'll be switched to NA now and advising everyone I know to do the same. Order before this they messed up too lmao.”

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Posted 2 years ago

Hello Jay, Thank you for the review. We have double checked all the information and dialogues and the missing product has been sent to the customer, can you please clarify the reason for your accusations? As well as that order was not placed from Herbies WorldWide, thus we ask you to move the review to the related store segment Respectfully, Herbies

Posted 2 years ago

“First time buyer with Herbies due to regular seller (at the moment) no longer offering guaranteed delivery to Australia. My experience: Excellent, quick delivery and very good communication throughout the entire process. A very happy customer who will definitely use again for my next purchase.”

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Posted 2 years ago

“The best international seed service, with all the worlds best Seedbanks to choose from, I have come across. The stealth Packaging and tracking service to NZ, was on my doorstep in 1 month from Spain . This company is the real deal!! If you want Quality seeds sent to NZ .”

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Posted 2 years ago

“Thank you, after not receiving my first order they were on top of it, and replaced my order free. Thank you”

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Posted 2 years ago

“Delivery was awesome”

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Posted 2 years ago

“Great prices ..amazing live support and friendly people to work with..and super fast delivery..definitly will beca repeat buyer”

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Posted 2 years ago

“Awesome company successfully received New Zealand”

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Posted 2 years ago

“Sick of all the back and forth emails to try and get 1 seed replaced...costs way to much for shipping and delivery times are ridiculous...already got seeds from another bank in Australia...won't even be bothering about a replacement seed with shipping and insurance prices charged it's just not worth the hassle or cost.”

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Posted 2 years ago

Hello, Thank you for the review. Could you please clarify what "back and forth emails" do you refer to? We did receive the message from you regarding the issue, requested necessary details and, once received, confirmed the claim and provided a compensation. At this point, a clarification of that statement would be much appreciated Respectfully, Herbies

Posted 2 years ago

“It was really great buying seeds from Herbies, their customer service is really helpful with tons of great info needed for growing. It was unfortunate that I didn't receive my order the first time then Herbies sent me another order without any hesitation. Wonderful company and definitely will be making my next purchase here.”

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Posted 2 years ago

“First package got destroyed at customs..was quick to compensate and resend and it came through with no problems. Thank you”

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Posted 2 years ago

“Hi guys my package never turned up still waiting been 3 months tracking not working so if ya can help track this cheers coopzwill@mail.com w”

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Posted 2 years ago

Thank you for the review. We have not received any communication from you, but we do want to help with that issue, thus we will shortly contact you to offer all the needed assistance Respectfully, Herbies

Posted 2 years ago

“My Bruce is going wonderful and after some little trouble thay helped me out to the fullest and got success Very great full thank mate”

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Posted 2 years ago

“I had more than half the seeds that didn't germinate but after calling and stating that fact and providing pictures I was told that because i got many free seeds I just missed their cutoff to be eligible for seed germination guarantee. I was a fist time buyer who buys thousands of wholesale seeds monthly but after trying this company's seeds and their level of service I decided to take my business elsewhere. That's just rude and unprofessional to run a company like that without caring for people's/customer's satisfaction. I live in USA and bought seeds from Spain only because someone mentioned a strain they had that was sold out in most places so i decided to try 4 different strains to see how's their quality and service but was disgusted with a level of not caring. I guess money is more important to you but you'll eventually lose your clientele or will remain a low profit company because of less and less people will be coming back as repeat buyers.”

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Posted 2 years ago

Hello Yuriy, Thank you for the review. First of all, we only have one actual combined order from you that has been paid and sent. Regarding the issues with the product - we fairly provide a list of guarantees we provide, that list is public and offered ahead of the order placement, making sure that the customer is aware of the before the actual order. We have double checked the situation with your order, and we can state that we have followed these guarantees - in your case, most of the seeds you're referring to were provided free of charge as a gift and thus they are not a guarantees samples. But if you need any help and you'd like to further proceed with the issue - please do contact us and we will do our best to help Respectfully, Herbies

Posted 2 years ago

Herbies Seeds is rated 4.5 based on 7,010 reviews