Hermès Reviews

“ Also takes a while to get a refund. ”

“ Absolute worst. I would pay people to not purchase from this brand. They sent me a pair of sandals that did not fit. When I returned them they would not refund me. They lied. They said the sandals were scuffed. I did NOTHING but try the sandals on and directly put them back to return. So incredibly rude and their products aren’t even nice or well made. ”

“ No refund and no offer to make things right and resend the package. ”

“ I have called Hermes and demanded replacement or refund, to which they have said I need to wait for them to investigate with UPS and recover the money or item from them before they will reimburse me! I am sure this is unlawful. ”

“ “Worst after-sales service, worst refund policy.” They denied my return, stating that the tag is not attached to the ring itself. However, the tag is still there, and the package is in very good condition. They just tell you stupid things to avoid issuing a refund!! ”

“ I first sent an email request for a refund and received a "form letter" telling me there were no refunds, and at the bottom, the email stated, "We look forward to your next visit with us. ”

“ After stating the reason of my return that the sandals are clearly not the quality they should be, Hermes customer service called me and told me that because I had worn the sandals they cannot take them back and I won't receive a refund. ”

“ the package will be delivered the 3rd attempt, and if no one is home it will be sent back to Hermès, they will refund me which is great, I think I loose the FedEx extra $70 I paid, but they will refund me, and then I have to reorder the package again, and do it all over again. ”

“ A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. ”

“ After an online order shipment was lost, I was forced to wait 20 days to even get someone to consider a refund; this took several calls and the wait times on the phone were over 30+ minutes before someone would answer. ”