Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, helpful, prompt delivery.”

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Posted 8 years ago

“fast and good condition !”

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Posted 8 years ago

“Great Service”

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Posted 8 years ago

“box is cute i love it”

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Posted 8 years ago

“???????? pleasant”

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Posted 8 years ago

“Friendly and fast response, fast delivery, good price and service.”

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Posted 8 years ago

“Had to contact customer service many times. Received email from Hervia saying my credit was processed since Jan. 19th, today is Jan. 28th, still do not see credit posted on my account. Furthermore Hervia sent me the wrong size and I had to return the sneakers the return charges should be reimbursed.”

Helpful Report

Posted 8 years ago

Dear Margaret, further to our email correspondence we would like to kindly remind you that the correctly size UK 7.5 shoes were sent to you. Regarding your returned items, both of these were returned out of time, but as a gesture of good will we have credited both of these back to your Hervia e-wallet. This was successfully processed on the 19th January. The funds are there for you to spend; you will need to login to your account to use the credit. Kind Regards Hervia Customer Services

Posted 8 years ago

“Very impressed. I mistakenly ordered in the wrong colour, I emailed to ask if the order could be changed. Received an email back telling me my order had been amended. Absolutey no fuss made at all. Received my order on time, very well packaged. Immaculate service. Would recommend and will definitely order from Hervia again.”

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Posted 8 years ago

“Delivered in a fast as promised and clothes arrived in new condition as expexted. Perfect experience!”

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Posted 8 years ago

“first class service every time”

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Posted 8 years ago

“In my personal Hervia is not only one of Manchester's best high end fashion stores but among the best in the country. It has an excellent wide variety of stock from the luxurious likes of Rick Owens and Thom Browne, to the cheaper more street style Comme Des Garcons play and ???? (Gosh Rubchinskiy). The staff are very talkative, helpful and knowledgable about their stock. The store is located in central Manchester just off of market street making it rather easy to get to whilst being out of the way of the packed Highstreet keeping its eloquent boutique atmosphere. I have always been impressed by the quality and fair price point of the products I have bought from there in the past. I would highly recommend shopping there to anyone.”

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Posted 8 years ago

“Great selections! Great prices! Great customer service and really fast international shipping! There's nothing not to love about Hervia.com!”

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Posted 8 years ago

“Great and easy experience”

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Posted 8 years ago

“Love your Comme de garscon”

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Posted 8 years ago

“SUUUPPPEEER FAST DELIVERY. Even as a last last minute Christmas gift they still delivered before Christmas Day.”

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Posted 8 years ago

“Wrong item is arrived. The design of the jacket was totally different from the images on website. Of course, I asked for the refund. However, CS team says the refund might be delayed until the returned goods arrival. This might tie up my money for 3 weeks. Also, I had to prepare a string of exacting documents for tax refunds from the customs. Plus, I had to print return DHL labels by myself since they were not in the box. A total nightmare :(”

Helpful Report

Posted 8 years ago

Dear Jung, we are sorry to hear that you are not completely satisfied with the item you have received. Further to our email correspondence, would kindly ask you to return the item back to us. Kind Regards Hervia Customer Support

Posted 8 years ago

“I made an order. I paid with my Paypal account. The next day I was told my money was being refunded. There was no explanation whatsoever. The money was refunded to my account several days later.”

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Posted 8 years ago

Dear Stephen, Unfortunately due to courier restrictions we are unable to ship fragrances outside of the UK, this is stated in all fragrance listings. Kind Regards Hervia Customer Services

Posted 8 years ago

“I bought this sweater as a gift for my best friend for christmas. She loves this sweater very much and is super pleased with it. I was surprised by how quickly this package was delivered to me ; I live in the U.S. and the package basically was delivered to me within 72 hr of purchase , great service. I will definitely be ordering from this website again. Thank you, Hervia !”

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Posted 8 years ago

“Quick delivery at a very busy time of year. Utterly professional and completely reliable.”

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Posted 8 years ago

“Hi! Your team does excellent job! More brands,more choice!”

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Posted 8 years ago

Hervia is rated 4.4 based on 790 reviews