Hidden Hearing Reviews

Name: Hidden Hearing
Rating: 4.71

4.7 Rating 1,574 Reviews

95 %

of reviewers recommend Hidden Hearing

Company Reviews

Questions

Metrics

4.7

Based on 1,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01622355390

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that you send a sales rep, although he was up on the technical side he didn't seem to grasp the biology side of hearing and when I asked him a question about hearing and what factors can inpair your hearing he was trying to make things up instead of telling me he's an audiologist and not a biologist”

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Posted 5 years ago

“Home appointment booked very easy,turned up on time very good service. The test was very good and got straight to the problem then set up the agreement was quick and easy overall the service was very good from start to finish.”

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Posted 5 years ago

“It was rather inconvenient to have to cancel the first appointment as I had arranged for my son-in Law to be present but I was very pleased with the actual appointment and with Tim Humpage's assessment.”

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Posted 5 years ago

“Good service I would recommend them to anyone”

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Posted 5 years ago

“Good service but hearing way out of my price range”

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Posted 5 years ago

“A warm reception in pleasant surroundings. A very efficient but friendly audiologist taking great pains with me, at 94, in explaining everything in detail. I'm very impressed and would not hesitate to recommend.”

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Posted 5 years ago

“very professional”

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Posted 5 years ago

“Found the s ervice very helpful and service excellent”

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(Dundee) - Posted 5 years ago

“Malfunction cured promptly and effectively by replacing defective part.”

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Posted 5 years ago

“Had a home visit from Hidden Hearing. The consultant listened to me, did tests new to me and offered a solution. Can't wait to get the suggested aids - just the problem of the cost to overcome. I was impressed with young man who came.”

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Posted 5 years ago

“Had a very thorough test by a polite professional audiologist Kelsey Evans.who explained everything I asked.very pleased with every aspect of the test. Would recommend to anyone”

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Posted 5 years ago

“-The assesor of my hearing was on time and very professional. - He introduced himself to my daughter and myself. -Respected my home, asked where I wanted him to sit etc. - Explained what he was going to do and what it was all about. - showed me samples, talked about the samples. I tried them and made my choice. - He was given ascess to my internet and able to discuss the financial involvement and payment Options. Forms completed and signed. No payment at this point. - I was informed about the payments options. - I was given option of changing my mind if I felt unhappy on trial. -I was happy to know that I will be followed up and that there were services provided at Stanway at Tolgate clinic. I was impressed with the assessment and looking forward to my fittng. - I was happy that Nick was really very gentle in taking the moulding measurements of the hearing aid.”

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Posted 5 years ago

“I went to crutherland hotel, east kilbride for test and my aid to be cleaned. The minute I said I wasn’t interested in buying a new hearing aid the atmosphere in the room became decidedly cooler. The test was pretty basic and he never cleaned my aid so wasn't impressed by the service. I have had Excellent service from hidden hearing in Glasgow but this did not come up to the same standard.”

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Posted 5 years ago

“One aid is good other is still problematic. Customer service poor. I've filled in these before but as always with HH there has been no response.”

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Posted 5 years ago

“I can hear things better but that includes the tinnitus”

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Posted 5 years ago

“The hearing aid that was demonstrated to me was very good but too expensive. I asked if I could be shown the less expensive model at approximately £3,000 but was informed there was no stock of this model or any other model, only the most expensive one. I felt offended that only the top of the range model was available. This is why I did not purchase from your company and consequently had a hearing test from another firm where I was given hearing aids on a free 2 week trial which I felt was a far fairer way to demonstrate the product.”

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Posted 5 years ago

“Had a hearing test recently and was highly satisfied with the service received. The test was done very professionally and no changes were needed. I would recommend Hidden hearing to others.”

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Posted 5 years ago

“exceptional test very satisfied”

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Posted 5 years ago

“Excellent service, put my mind at rest regarding my hearing loss.”

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Posted 5 years ago

“Impressed with the service”

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Posted 5 years ago

Hidden Hearing is rated 4.7 based on 1,574 reviews