Hidden Hearing Reviews

Name: Hidden Hearing
Rating: 4.71

4.7 Rating 1,574 Reviews

95 %

of reviewers recommend Hidden Hearing

Company Reviews

Questions

Metrics

4.7

Based on 1,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01622355390

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything i hoped for came true.”

Helpful Report

(Cardiff) - Posted 5 years ago

“Great service very efficient”

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(York) - Posted 5 years ago

“Have always found them polite and helpful and knowledgeable.”

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Posted 5 years ago

“Correct hearing aids, comfortable”

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(Hatch End) - Posted 5 years ago

“I was impressed with the manner in which the hearing test was done. I did like the hearing aids were given to me after the test, but unfortunately the price was beyond what I could afford. Thank you all the same.”

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Posted 5 years ago

“Problem sorted thank you”

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Posted 5 years ago

“I am writing on behalf of my Mother in Law Constance ,who lives in a care home and has Alzheimer's Disease. My wife who made the appointment had an initial contact with someone in the office who kept saying things like "bless" in a fairly patronising tone as if talking to a small child, set the tone for our visit. The appointment was made to visit her in her care home to re-assess her hearing and adjust the aids to suit. Despite the appointment being at the care home, the audiologist was sent to my home (which is the correspondence address) some 7 miles away. Meanwhile, my wife and I were waiting at the care home for him to arrive for the appointment. I had no contact details to hand so I looked up Hidden Hearing on-line to find out what was happening. I got through to the number on the web site and was told I had contacted the Brochure line and that I should re-dial another number. I did so and had a very strange conversation with a car repair garage as the number given was wrong. I then tried to call the local opticians in Hastings whose premises are used by Hidden Hearing for hearing tests. They called the audiologist on his cell phone and subsequently called me back to say he had gone to the wrong address. Communication is one of the main reasons to have hearing aids, so it would be a good idea to get the company's communications much better than they are. This whole procedure caused a lot of wasted time and stress for my Mother-in-Law, myself, my wife and the audiologist. I would not recommend this company.”

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Posted 5 years ago

“I have been very pleased with the attention I have received since purchasing my hearing aids. My only grievance is why they should be so expensive.”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Joshua's visit was very enjoyable and informative. We were delighted not to be persuaded to be pressed to make a purchase and to be invited to make a later decision. If this is normal for Hidden Hearing, I would urge anybody with doubts about their hearing to book an appointment.”

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Posted 5 years ago

“HAPPY with my last appointment with Charlotte last Wed.she sorted my problem within 10mins.she is excellent at her Job,very knowledgeable, an asset to your company.”

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Posted 5 years ago

“A very pleasant Representative explained everything as we went along with no hard sell.”

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Posted 5 years ago

“Having specified an interest in a specific Starkey model of hearing aid prior to the appointment, I was disappointed to find that the only device available was an Oticon model. However, the excellence of the presentation and fitting of that device persuaded me to go with.it, notwithstanding an unease about the price. Subsequent research revealed that that aid was available at a price which was 30% less. I have cancelled the arrangement and asked for the return of my deposit. This experience and the 'dishonesty' of this company's Marketing ploys have reinforced my long held low opinion of it.”

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Posted 5 years ago

“Interview went very well.I have no complaints and am happy with my current ear pieces.”

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Posted 5 years ago

“Pleasant and efficient service.”

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Posted 5 years ago

“Ms Tamsin Masterson arrived punctually, was very pleasant, professional and knowledgeable. She checked both my wife and I and gave some good advice regarding the health of our ears and explained the results of our tests. She is welcome to come again.”

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Posted 5 years ago

“The gentleman who tested my hearing was excellent”

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Posted 5 years ago

“Davidjohnson18@outlook.com”

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(York) - Posted 5 years ago

“Fantastic service. Very helpful and extremly knowledgable. From start to finish could not be faulted”

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(Chester) - Posted 5 years ago

“Mr Fletcher explained how to use hearing aids. I am delighted with hearing aids and Mr Fletcher’s patience, kindness and helpfulness.”

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(Edinburgh) - Posted 5 years ago

Hidden Hearing is rated 4.7 based on 1,574 reviews