Hidden Hearing Reviews

Name: Hidden Hearing
Rating: 4.71

4.7 Rating 1,576 Reviews

94 %

of reviewers recommend Hidden Hearing

Company Reviews

Questions

Metrics

4.7

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01622355390

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First attended HH in December, 2018, the week before Xmas, in the hope of getting a hearing aid that would help me enjoy the festive activities. Sadly, it was not to be due to the level of my deafness. An MRI scan at the hospital had not discovered anything sinister, so it was left to HH to find an aid suitable to regain some hearing to help me back to socialising etc. It took until early March, and two further, "advanced" type of hearing aids to reach a point where I could hold a reasonable conversation with friends, with the help of using a dongle. I can only persevere now until my brain gets used to the latest hearing aids, and trust it will improve my ability to finally listen to the radio, hearing speech and music clearly, and watch TV without the use of sub-titles. The staff at HH have been very helpful in trying to advance any improvement in my hearing, and have pledged to continue until, hopefully, one day it will return to something acceptable enough to even return to going to the cinema, theatre, special events and holidays. We are now in Mid May (16th) and unfortunately, my hearing has made no improvement, despite the fact I am on the third set of HH hearing aids, which are supposed to be the "best". The dongle I had with the second pair of hearing aid, which worked reasonably well in quiet surroundings, was swopped for a more-modern dongle which hasn't proved to be as efficient. The previous dongle cannot be programmed with the new hearing aids. It seems the "30 day trial period", before you can decide if you want a refund, is obviously not long enough for some people's brain to get used to "new" sounds through new hearing aids. The HH brochures make all sorts of claims, like "you can hear a whisper", "you can listen to the radio & television clearly again", "take part in general group conversations" etc., which may well work for some people with minor hearing losses, but the brochures fail to say that those with a severe hearing loss could take longer, maybe years. These reasons are why I can only rate HH a "poor" rating as I look forward to a holiday in June 2019, which will be frustrating in more ways than normal.”

Helpful Report

Posted 5 years ago

“Very helpful and very clear”

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(Northampton) - Posted 5 years ago

“Brilliant. Can’t fault in any way”

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(Truro) - Posted 5 years ago

“Friendly easy staff are good and was quick”

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(Altrincham) - Posted 5 years ago

“Excellent - as anticipated - awaiting new aids with great expectation!”

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Posted 5 years ago

“I have had hearing aids before, but none of them were any use until I spent the money on 'Hidden Hearing'. Jamie is certainly very good at his job, and a pleasure to get on with. I had not realised that my hearing had deteriorated so badly.”

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Posted 5 years ago

“The hearing specialist was very good and explained everything to my complete satisfaction.”

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(Northampton) - Posted 5 years ago

“The audiologist was very knowledgable and knew her product. She amended the function within the limitation of the hearing aids and provided new batteries as requested.”

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Posted 5 years ago

“Always helpful and informative”

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(Clacton) - Posted 5 years ago

“Very happy with continued good service.”

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(Bristol) - Posted 5 years ago

“Lee's expertise in audiology has made me confident that the devices I have bought following his recommendations are the most suitable and best available for my hearing loss.”

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Posted 5 years ago

“Recent Appointments with a young trainee named Holly have been excellent. She has gone out of her way to be helpful and has been very patient with my elderly Mother-in-law. Her testing of her hearing and patience while trying to increase the settings was very helpful. We both felt she was the best person we have seen since joining Hidden Hearing.”

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Posted 5 years ago

“thorough, professional, helpful & sensitive appointment - thank you.”

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Posted 5 years ago

“Couldnt be more helpful. Excellent service from Jerry and staff at Norwich.”

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(Norwich) - Posted 5 years ago

“Very helpful, excellent advise. Hearing aids comfortable, wearing them from first thing in the morning to late at night. Very pleased .”

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(Truro) - Posted 5 years ago

“Really helpful and Norrie was very understanding to my hearing loss.”

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(Dundee) - Posted 5 years ago

“Reduced my tiinitus and extremely understanding.”

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(Norwich) - Posted 5 years ago

“The professionalism and care taken by Elaine and Kim was simply wonderful and I would recommend Hidden Hearing in Lytham to anyone.”

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(Lytham) - Posted 5 years ago

“I was quite impressed with the way your rep performed.He was very helpful & the hearing aids are a big help to me . Thank You”

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Posted 5 years ago

“Good, comfortable service. Very professional & genuinely interested in me.”

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Posted 5 years ago

Hidden Hearing is rated 4.7 based on 1,576 reviews