“Sharon from Hi-fi Corp Francistown Galo Mall was exceptional with her service, she gave a detailed description of what i was looking for at that time. The next time um buying my home appliance for sure it will be with her assistance. She will be one of your great personnel to be in your company. I was really happy with the service keep it up.”
“I had a fridge delivered on Monday, 9th December 2024. On opening the packing we noticed that there was damage on the side. I logged a complaint the same day. It has now been a week since the delivery/complaint was made and to date not one person has bothered to contact me in any way to provide any sort of feedback or advise on replacement. When you call customer care, the phone just rings and rings without answer. It is absolutely useles. On the online chat service, all they keep saying is: "it has been escalated." This is really the worst after sales service I have ever received. What a shame on you. Absolutely pathetic and unacceptable service from Hi-Fi Corporation.”
“Never trust HiFi Corp Online to deliver or even answer you calls, chats, emails. Parcel never arrives, then you have to fight to get your money back.”
“I was in your new store at Trade Route Mall. Your sales person think his name was Sabiyso. Gave me excellent service.!! Pleasant friendly and very helpful. Knows his product!!”
“I have received the worst customer service at the Cresta branch. I bought a fridge on a Thursday and I was told it would be delivered by Saturday. I called on Sunday to enquire about it and I was told I would definitely get it on Monday, today. I just called the store and I was told they can only deliver it tomorrow. I have no idea if this fridge will be delivered or not. I have paid for the delivery. I honestly encourage others to not bother buying anything here.”
“I placed an order for an oven on 27 November 2024. (ORDER NUMBER. **********91). After 5 working days I called to enquire, the lady was rude and said the order would be delivered the following day, which never happened. Two days later I received a message stating the order would be delivered 28 November 2024. Ironic, I received the message on 3 November 2024, It's shocking.”
“Thabang Molelekwa and Rabelani in Wonderpark served me with excellence. I went to the store to request help on a newly bought steam fan. It was fixed within 8 minutes. BRAVO !! to them”
“I purchased online since from 29 November 2024 since i have been waiting for my delivery, all im getting is sms that they were not able to deliver my parcel. Calling customer service is a totally waste of time, the consultants no nothing about the delivery and dont even have their numbers, they dont even bother to call the delivery department to check what is happening with thw order. I sent email simce the ticket was logged no one responded. I regrets buying from this store, their online service is horrible.”
“I received an sms days ago to say the order is out for delivery that day. Nothing arrived and then the next day same sms, I then called them yesterday and made a complaint and all I got was another sms to say complaint logged and still no delivery!!! I was expecting this for my Sons birthday and it was not cheap so I am livid”
“Placed an order online on 22 November 2024 till today still no delivery or communication from them - Been calling them everyday since the 28th and still no success- If call them they say are not allowed to give warehouse number to customers.. And they will follow-up with warehouse and call me- Its the 4th today and still recieved no call no communication or my product already paid!!!!!!! Their website clearly states 1 - 5 working days delivery... ?????? They would say anything ...take your money ... and good luck getting what you paid for.”
