“Bought a Russell Hobbs coffee perculator online. Got delivered yesterday and not working properly. Went to Secunda store and no stock. Have to wait 5 to 7 days for a refund.”
“Hi fi corp Bloemfontein has really disappointed me.i am still waiting for my phone Nokia that I bought last year and returned it few days after I bought it because it was faulty.
I made series of follow ups trying to find out what the problems was and there was no straight answer even after I submitted a first review online and store manager responded yet I'm still without a phone.”
“I am putting another review for my refund now. No one is getting back to me for feedback I did send my statement as proof of payment but still no one is assisting. I was speaking to a lady called Portia Nkayi. She first asked for proof of payment and sent her the transaction and she said no she wants bank statement, gave her the statement and she never replied. Still waiting for my refund”
“I ordered a dishwasher online, I had to keep expediting delivery of which I was eventually told that they did not have the order in the system. I was then told there was no stock but there was one on the floor with a slight scratch on the top. 2 weeks later, I was called by the couriee, half past 10 at night requesting that hecould deliver. Obviously I declined, another week later it waa delivered to my son and daughter, a wedding present. How embarrassing, they sent me fotos, looked as if the dishwasher had fallen off the truck. Took another 2 weeks, they eventually collected the dishwasher, still waiting for my refund.....phone calls and no performance, I have always bought from HI Fi Corp, but they will never see me again...”
“Tumelo explain about insurance and Microsoft, things I didn't know before a laybye and keneilwe was so helpful and patience with me she kept on asking how far they are with laptop and offered a chair for me, at least I could sit a while they were busy”
“A big thank you to Khaya and Nomfundo from Hi-Fi Corp Klerksdorp for your awesome service today. You are an asset to the store!
Thank you and God bless.
Mauro & Mierna Maddonni”
“I would highly advice people not to but from Hifi Corp online. When you are calling to track your order no one is willing to assist. Their tracking system is not working properly, it told me my order was shipped meanwhile it’s still with the store. Now I want my money back let’s see how long that’s going to take”
“they even deserve a zero, i bought duvet inner they delivered a dirty item to me. I logged a call with them to take their dirt back we are now going to 4 weeks dragging to process my refund”
“Dealing with Hifi Corp has been nothing short of a mediocre experience. It's as though no one knows or cares about what they are doing there. It took 6 weeks of logging customer queries with them where I was either told they would come back to me and never did or I was given yet another contact number to call to have my query resolved. One would expect that a complaints department would resolve the matter internally and provide a solution but even they were of no use.
3 weeks of back and forth calls and messages did not yield any positive outcome. I then visited the Clearwater Mall store, where I had to go for the 9th time over another 3 weeks before we could get anywhere with placing an order for the item I had been trying to purchase for 3 weeks. They then had to order the item. I received the item about a week and half later. Now it's been another 2 weeks of logging calls for assistance as the item I bought is supposed to have a charger but it did not come with one. All in all its been 9 weeks of trying to make one successful purchase and putting this matter behind us. I have written to their compaints department again and it's been over a week. I have heard nothing from them.”
“HiFi Corporation Secunda.Terrible customer service. It is an effort to assist customers. I've been there twice and experienced this poor service each time. I felt unwelcome. Cashier was unfriendly and hardly communicates with customer. Another stands by the till but doesn't even assist customers. Manager unfriendly but tried to assist. Will never do business here again.”
“I had an excellent service from an employee by the name of Tebogo
He surely provides great services and ensures customers leave the store with a smile
He checked up on me now and then regarding an item I purchased at their store
Not forgetting to mention
Tibedi, a very kind and helpful gentleman
I highly recommend this branch to my beloved friends and family”
“Online sales will take your money just to inform you after nearly a week that they do not have stock.
To then get your money back is impossible. They keep on ignoring requests for a refund. Still no refund received after 2 weeks of requests.”
