“I bought a bed on the 10th of August 2021 and it was delivered on the 13th of August 2021 literally within 3 days. Thabiso and his delivery partner were really helpful in placing my bed and it had no fault. I'm happy 😊.”
“I bought 2 x 7" tablets from them when I opened the box one was already set up and had a sin card in it, so I returned it as it is not new.
The store policy is that they do not do refunds on debit cards so the would have to give me cash to the value of R1599 but cannot tell me when and I should check in with them later.
I must drive 6km to check if they got cash and if not I must come back again.
The other thing is they are also not allowed to keep cash in the register so if I don't come at the exact time the money comes in they will put it in the drop safe.
So I did not get my money and they cannot care less because all they can tell me is that is the policy and than ignore me,.
I am not prepared to keep driving to hifi corp in the hope that my money is there. they not even prepared to call and say we have cash you can come.”
“Hi
We bought a kettle at Hifi Corp Atterbury 6 months ago. Today, it just stopped working. We try to return it, just to be told that they dont return or refund it. It needs to be send to the supplier and then we can collect it again in 21 Days. Your policy SERIOUSLY needs to be revised as a matter of urgency - how can jou expect someone to be 3 weeks without a neccesity like a kettle and expect of the client to drive up and down where as its YOUR suppliers providing poor quality products? Im disappointed in Hifi Corporation.”
“I bought a smart tv I didn't take it out from the box waiting to buy dstv nd install everything at once, on the day of the dstv installation the tv was not showing pictures was showing a grey screen, I took it to the nearest hi- corp they book it for repairs when I call how do they repair something that I didn't use a brand new tv , instead of them giving me a new tv they repairing it even today they haven't given me a tv they told me that only technicians that will determine that the tv should be repaired
I can't buy a unit for R9000 before using it goes for repairs
This is a daylight robbery till todate no response from them I really want my money back.”
“Poor service, I wouldn't recommend anyone purchasing something at that........ store. Very bad service, I was so embarrassed standing there when they told me I have no credit, and I even so them my statements. Guess what they told sorry we don't knows what wrong. If I view their reviews I don't know why these shop still standing.”
“I ordered my daughters fridge 10 days ago. After calling and sending emails, I was finally help by someone that told me, they don't have my fridge in stock. So how do you place it online if you don't have stock. I was handled very rudely by their customer department. No help at all from them and so many lies. After sawing all the negative reviews, I am so surprised that they are still in business.”
“After ordering a product on line with delivery 2-5 working days, I have been waiting 11 days phoning customer service every day. I have not had a call back or any communication from HiFi Corp.”
“Bought a Samsung Smart tv. Can't install it with wallmount because there is only empty holes no screws / fitting with grooves to fix the screws of the mount. Service at Westgate bad bad bad. Went to the shop 3 weeeks later still no answer.Service at Westgate horrible”
“I'm Excited and pleased with my online order especially for something that was on a very low price and at times its hectic to receive a online order theirs always issues but I received my online order at one peace....Thank u Hi Fi Corp Online”
“People, do not go to Klerksdorp Hi-fi Co-operation! I made a application a week ago to buy a TV and a car radio. They said it will take +/- 8 hours to receive feedback. Every day I phoned the branch to hear about my application. There were always excuses like my id photo is not clear or - believe it or not - I did not give much address for them and I must send a proof of address to them!!! A did what they asked me. A week later I am stiiiiiiiiil waiting for feed back. Today when I phoned them to hear what is going on, the next day excuse is that they're Head Office said I much go back to the branch and make sure a new application because there are to many queries about my application. According to the people who work there they do not know who handled my application and there are no records of who did work with it!!! Just imagine, I made a full application, signed all the documents and was told I will receive feedback within 8 hours but I - according to them, failed to show and give proof of my address and my ID!!!!! This is absolutely crazy!!!!!! I reported a complaint and was told a manager would contact me from Head Office within 24 hours to help me with my problem. Three days later I am stiiiiiiiiil waiting for a call!!! I place my number for incase they feel they want to call me to help a client who which to only want to buy a TV and a Car radio please!!! 0823689746 and 0844126625. My name is still Mr. G M Dekker”
“Mr. Dekker. Very versatile poor service from Klerksdorp Hi-fi Co-operation. I made an application for a television. A week later no positive reaction. Every day I phoned them and Always excuses such as the person who done my application did not scan my address and I'd and they do know who did my application. THERE are no records available. Now a week later I phone them then they say Head Office said I must travel to the shop again and make a new application. I stay nearly 80km from the shop. People this is Very Bad and Poor service from Klerksdorp Hi-fi Co-operation!!!!!!! My number is 0765108437 and 0844126625”
“Can someone help me with my delivery I've been waiting and i cannot get through to customer services honestly this is BY FAR THE WORST SERVICE I HAVE EVER RECEIVED
Im sure you guys hear this all the time! This for me did it! I can't believe how HIFI CORP has an online platform that causes so much of latency on deliveries like HOW!
There's absolutely no feedback whatsoever from customer services
I've sent an email and tried calling numerous times
Somebody is taking a nap there and I WILL POST A BAD REVIEW ON EVERY SOCIAL MEDIA PLATFORM THAT I CAN GET MY HANDS ON!!!!! 😡
DELIVER MY PRODUCT!!!!!!
ORDER NUMBER: #500232574”
“I ordered a notebook for my Grandmother's birthday online. That was
8 days ago. When ordered, it stated, and still does state 2-5 working days! The days have passed, my parcel has yet to even leave a warehouse, and I have no gift. After calling over 40 times, really no joke, 40 times, someone eventually answers your "helpline" and im told it can take up to 14 work days! Your company is dishonest, unreliable and your service pathetic. I would not buy from you again, not even if someone paid me too! And I will be sure to tell everyone to shop anywhere else except Hi-fi Corp. YOU SHOULD BE BYE-FI CORP!”
“Very disapoint, with us for years and can't believe they still exist.l bought a Philip's 9000 shaver and pay online.Try to track it for days already but nothing is happening.Not answer their helpline tel no 0860459459 or reply on any off the different e mails you sent.Not even a poor service, no service at all”
“Hifi corporation has the worst service delivery ever. First i received an incorrect product. Its been a week and the matter has not being resolved. Will never ever purchase from hifi. I am very disappointed.!!!!!”
“I have been one of your online customers for a very long time now and it is my second time I get disappointed with your poor service. At first I was disappointed when I purchased a refrigerator for my son which took a month to be delivered and now for the second refrigerator that was purchased on the 20/5/2020 I get the same treatment.
I have been on the phone since the 22/05/2020 trying to check if the transfer was successful and cleared on your side. A lady by the name Chuma assisted to check and informed me that the payment is cleared and even invoices have been prepared. She indicted that the delivery will not take more that 6 working days.
I started calling your offices again after the 25th May 2020 but in vain as there's absolutely no response from your call centre 0860 459 459 instead the call is ended every time after ringing for 10 minutes.
It is so painful to deal with a company that is not transparent with its customers failing to redress or communicate with customers instead when you send a message / chat an SMS is sent apologizing for delay. We have paid R12 499.90 on the 20/5/2020 and the only thing we have seen is the screen shown below and today is the 03/06/2020.
I am very disappointed with you're online service and I believe this was the last time I've ever used your company name.”
