“I am writing to express my deep dissatisfaction with the handling of my recent order, number 8268118. I contacted your support team on Monday to inquire about the status of my order, as it still showed as "being processed." Following this, a ticket was logged for me under reference 9000365930. I subsequently received two SMS notifications indicating that delivery would be made on 20/08/2024 and 22/08/2024.
As background, I made two separate purchases—one for a bed (which this email concerns) and another for a fridge. Given the reference number on the delivery SMSs coincided with that of the fridge, I called to clarify whether the two dates pertained to both items or just the fridge. A consultant informed me that the items would be delivered on different dates, as they were purchased on separate occasions. My fridge was delivered as promised on 20/08/2024.
However, today is 22/08/2024, and despite being informed that my bed would be delivered today, the order status still shows "being processed." I rearranged my schedule to accommodate this delivery, only to be left waiting in vain. No one from your team contacted me to inform me of any delays or issues, which is both unprofessional and deeply frustrating.
When I called today to inquire further, I was told by your call center that there are no beds available and that the situation is being handled by your Planning department. I was not provided with any contact details for Planning, nor was I given any indication of when I might expect my bed to be delivered. This lack of communication is unacceptable.”
“I ordered an item 3 weeks ago, HiFi Corp has promised me 3 different delivery dates and has not honoured a single piece of communication thus far. No-one is even able to inform me of where my package currently is, the status gets changed to, with courier, but the item never gets delivered. I know by now the delivery status is a blatant lie as how is it possible for the item to have been with a courier 3 times and has still not been delivered and that without a single piece of communication. They dont send out a single email,sms or give you a call. As the customer you have to call into the call centre yourself just to listen to a bunch of noise and a consultant stuffing their face full of food, chewing in your ear mumbling something inaudible. HiFi Corp clearly does not care about about customer service or honouring their word, instead you will be met with lies, disappointment and incompetent staff. If you value your money, go spend it somewhere els.”
“"I have been searching for a good quality TV for some time, and my experience with HiFi Corp Maerua mall- Windhoek, Namibia exceeded my expectations. I was assisted by Shixuameni, who patiently explained the different TV qualities in detail—something I wasn’t familiar with before. He even shared his personal number to make it easier for me to reach him with any further questions.
Three months later, when I was finally ready to make the purchase, I remembered his number. Even though he was off duty at the time, Shixuameni went above and beyond to ensure I still received the help I needed and got the exact TV I was looking for. That’s what I call excellent service!
On top of that, I was given a fantastic discount, making the experience even better. I’m truly a happy customer and highly recommend HiFi Corp. They deliver both great service and value!"
Sincerely
Tangeni Alleta Shilongo”
“Bought a birthday gift in the 5th of August . Delivery 2 to 5 working days. Today is the 16th of August and I still have not received the item. Was promised delivery yesterday and they did not show up. Have send emails, phoned the call centre regarding the purchase various times, without any satisfaction. Very poor service delivery and customer relations. Will NOT buy from them again.”
“Recently visited the hifi store in River walk and I am certainly impressed by David's empercable customer service. He called and assured me every step of the way to purchasing my laptops and in the end everything went quite smoothly.
I command HiFi for the round the clock service given to us by your fine employee(David).”
