“Excellent customer service from Ashlynne Jacobs from HiFi Corp Kenilworth Centre Branch, Cape Town. I went in last week Wednesday to submit documents for credit approval. Ashlynne kept me in the loop from the time I visited the store up to the the point when my credit was approved. She went out of her way and beyond the call of duty, she is is truely customer orientated not to mention she is friendly, always smiling and making you feel comfortable. God bless her.”
“greetings .i visited trade route at hifi corp help by sales person pienaar and Mbuso and he was neat and ever smilling guy he knows how to explain about the tv i bought he was very helpful and im so happy i will recommend the servise i got to my friend and come again to buy every time i need apliances he 100% trained well.”
“Customer service assistance with the help of Nomalanga was very professional from the onset until the refund was processed.
Thank You HIFI CORP SOUTHGATE especially to NOMALANGA”
“Hi. Please provide feedback regarding a refund for Order # 501307350. Also the same Item you said was out of stock is still on your online store… I dont see how when we have the most progressive Banking system in SA I must be subjected to wait 10 days for a refund because of your employees not doing their job diligently and checking your online items and remove accordingly when you no longer have stock.. please process my refund. I have waited long enough.. clearly you have no intention of cleaning up your image as your reviews are appalling to say the least…”
“Great service at HiFi Corp Hammanskraal. Kgothatso assisted me and was patient, knowledgeable, and made sure I got exactly what I needed. Will definitely shop here again.”
“I purchased a brand new Hisense fridge from HiFi Corp and experienced issues from day one. The internal water dispenser leaks due to what appears to be a faulty connection or poor finish on the tank inlet. This is not a setup issue — it is clearly a manufacturing defect straight out of the box.
On day two, the fridge door began making a loud noise every time it is closed, which is unacceptable for a brand new appliance.
I have asked multiple times about the replacement process while lodging my complaint, but have not received any clear response. This lack of communication has been frustrating.
Overall, this has been a very disappointing experience. I expected better quality control from Hisense and far better customer service from HiFi Corp. Based on this experience, I would not recommend either.”
“I called enquiring about a laptop deal I saw online, a gentleman called Sipho(Woodmead) welcomed me at the store as we went through relating laptops deals. As curious as I was, he was very patient and detailed as he made me aware about all the laptop ranges we were looking at and their specs. I’m happy with my purchase. I got a ASUS which works really well, robust, sleek and suitable for my studies.
Super happy with the service and my purchase!”
