“WORST ONLINE EXPERIENCE I'VE EVER HAD. If u're planning to purchase anything @ Hifi corp, please do not do it online. I bought a fridge online on the black Friday special on the 26th of November, received a msg on the same day saying my fridge will be delivered on the 29th of November. It wasn't delivered. Got another 1 saying it will be delivered on 03 Dec, again never delivered. I made countless calls to them. At some point my order was "on the way" and eventually "my issue was being handled and was escalated to management". On Dec 22 I get a call from 1 of their agents saying they don't have that specific fridge in stock, they offered another 1. I finally got my fridge on the 28th of December. I don't know why their system does not pick up items that are not in stock because this is not the 1st time I purchased something only to be told it's out of stock. The only difference is they called and told me the 1st time, instead of lying for a whole month. Their customer service is the worst.”
“I will never recommend anyone to buy at Hifi Corp. Bought an item on 25th November and expected a delivery from 3 to 6 days. It's been 22 days now and there's nothing. I even launched a complaint on the 2nd December. Still nothing. Every time I phone, the agents send an email. Like there's literally more than 10 calls I made. No feedback, no product”
“I bought an F1 activity wrist band tracker online, it dosent pair with recommended apps. I have tried calling baywest shop that sent it to me but no one is picking up. Emails have gone unanswered. This is my 4th review now still no help. What must I do as your client”
“Sold me faulty sports watch online . Not answering my emails and calls. Watch is sitting at home 4 months later. Watch does not pair to recommend app. I feel robbed”
“Still waiting to resolve my issue with receiving 2nd hand goods. The warehouse promised to exchange but a week later I'm still waiting. Phoning is a complete waste of time as noone answers when transferred to "the correct department". Then I'm told by the receptionist she will find out and call me back. - still waiting. So sick and tired of wasting my time and money with this lot of couldn't cate less employees.
Tried to get through to management - mission impossible.”
“Hifi is the worst company ever when it comes to customer service. The staff at Clearwater mall is unhelpful andnd everyone does their own thing. I went there 2 days jn a row and nobody called help just said come tomorrow. I eventually went to cresta where they assisted but had system issues for over an hour and stay left with no help. I'm still waiting for them to call me back”
“Het al n week terug n tv gekoop en betaal, elke keer wat ons bel gooi hulle die foon in ons oor neer!!! Vandag bel hul na 6 dae en sê sorry hulle kan dit nie meer deliver nie ons is te vêr. Ons gee toe n adres Nader aan hulle, nie lank sê hulle vir ons hulle het nerens meer in stock van die tv's nie. Swakste diens ooit. Ek sal in my lewe JULLE NOOIT weer ondersteun nie!!!!!”
“Never agaon will I buy from HIFI Corp online.
I bought a wall fan that had obviously been a return as the packaging in the box was torn and the name plate had a dirty mark that was difficult to remove. They didn't have the courtesy to call me or contact me in any way. Then one fay a courier rocks up to collect the fan. No proor warning and no exchange unit.
I still have the fan as I wasn't going to return it without a guarantee that I would get a new one or get a full refund. In future I will stick with Takealot.”
“WORST ONLINE SHOPPING EXPERIENCE EVER! Please do yourself a favour and NEVER order anything from HiFi Corp!!! I am absolutely shocked and appalled at the bad service and incompetence. After waiting 3 weeks for a television that was advertised on their website, I have spend hours on the phone with their customer service. Every time I spend 30 minutes, just to hear that ‘someone will come back to me’. Nobody ever does. They are advertising stock online of things that they do not have.
It is currently 20 days since I placed my order, I still have no tracking number, no feedback, no communication.”
“Bought a TV 14 days ago. No feedback , numerous escalations and still no feedback. Please do not use Hifi e-commerce platform. Their delivery service and customer service is absolutely pathetic.”
“WORST SERVICE EVER!! WILL NEVER BUY ANYTHING FROM YOU AGAIN! BOUGHT AN ITEM ONLINE 2 DAYS LATER YOU CAN'T EVEN GIVE ME THE WABLE NUMBER SO I CAN TRACK MY OWN PARCEL!”
“Dear hifi-corp Target Customers
Never fall for these Hifi-corp #FALSE #Advertisement you see on Social Media/Website.
This Hifi-corp #Online shopping is a #scam.
I bought a furniture, the delivery dates exceeded. I contacted them and now they are telling me that the product is not #In_stock.
When I want the refund, the lady I was talking to says she doesn't know how to assist me to get a refund...I mean someone from shop's contact centre?🤔
I am scammed R2500 (order: 500348246) by this shop. The FALSE advertisement is still there on their website, and they keep on accepting money over products they don't have in stock, again they don't want to refund.
This should be reported to: (ADVERTISING REGULATORY BOARD) for false ads that are used to scam.
I repeat, NEVER BUY ONLINE STUFF FROM THIS SHOP.”
“I regret buying from HifiCorp...I bought JVC 55 Smart TV in March 2020 at one of HiFiCorp stores, which was also insured for 1 year however the TV is currently malfunctioning. Yesterday the 9th of September I brought back the TV at one of your branches and they said there's nothing they can do cause the warranty & the insurance was due in March this year 2021. It's only been a year using this TV and it's now dead.”
“Poor customer service, lack of integrity, honesty, transparency as well unethical practices. Regret doing business with with this organization. Consultants have attitude and are misleading clients chasing sales. Please refer to hellopeter.com for further information on my displeasure”
