Higher Nature Reviews

Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.75

4.8 Rating 1,190 Reviews

93 %

of reviewers recommend Higher Nature

4.8

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature 5 star review on 26th November 2024

Anonymous

Higher Nature 5 star review on 18th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with Higher Nature a lot of years now and have pass details to other people..”

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Posted 1 month ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 1 month ago

“I have no problem with the products. However the new website is shocking, very difficult to navigate and I find impossible to order on line. I have to ring through orders now. Why change something that worked- old website so easy.”

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Posted 1 month ago

Thank you for taking the time to leave your valuable feedback. We will ensure this is passed over to our web team for review. Kind regards, Higher Nature

Posted 1 month ago

“When I was confused about renewal of membership Lucy was very patient & sorted me out.”

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Posted 1 month ago

Thank you for the 5 stars and for taking the time to share your experience with us! Kind regards, Higher Nature

Posted 1 month ago

“Your puducts are excellent and the delivery is always on time. However, I am not sure that the new form on the website is an improvement or the pressure to remember to postpone delivery of usually bought products.”

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Posted 1 month ago

Thank you for the 5 star review and for taking the time to leave some feedback. You should receive an email a few days before your subscription is due to be generated. This will give you the option to delay your order should you need to do so. Please feel free to give our customer service team a call on 0800 458 4747 if you need any further assistance. Kind regards, Higher Nature

Posted 1 month ago

“Excellent range of supplements promptly delivered.”

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Posted 2 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 1 month ago

“I am impressed by the range of products that Higher Nature hold and supply. It has certainly kept us in good health. The staff are friendly, helpful and customer focused. It would help,however, if you phone number was more prominent on your statements . Alan.”

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Posted 2 months ago

Thank you for the review, hopefully next time we can get 5 stars! We'll be sure to pass your feedback on to the relevant team for review. Kind regards, Higher Nature

Posted 1 month ago

“I have dealt with Higher Nature for many years now. Very good website, quality products, and swift deliveries!”

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Posted 2 months ago

Thank you for the great review and taking the time to leave your feedback! Kind regards, Higher Nature

Posted 1 month ago

“Order successfully fulfilled. Have started taking the super potency omega 3 capsules - too early to say if they have made a difference to my cognitive ability but am pleased I am being proactive.”

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Posted 2 months ago

Thank you for the 5 stars and for taking the time to review. We really hope you love our Super Potency Omega 3 as much as we do! Kind regards, Higher Nature

Posted 1 month ago

“Pleasant staff, good quality supplements which I have used for many years.”

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Posted 2 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 1 month ago

“Higher Nature is always responsive and normally holds good stocks of everything.”

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Posted 2 months ago

Thank you for the great review! Kind regards, Higher Nature

Posted 1 month ago

“I've been a member for some years now but I'm very disappointed with recent changes that have been made. When I recently placed an order, I couldn't find a way of activating my members' discount and it seems that to get any sort of discount you have subscribe as opposed to ordering as and when you need something. In fact I found the whole website more difficult to navigate - it might just need getting used to so I'll see how it goes when I next order something”

Helpful Report

Posted 2 months ago

Many thanks for your feedback. I'm sorry you found our new website difficult to navigate. We'll pass this feedback over to our web team for review. For customers with an active membership, the membership discount will be applied automatically at checkout as long as the 'one-time purchase' option is being selected. Membership discount and subscription discounts can not be used in conjunction with each other. If you'd like further advice, please feel free to give our customer service team a call on 0800 458 4747. Kind regards, Higher Nature

Posted 1 month ago

“I placed my last order by telephone because the website refuses my password. Payment was taken but then I was notified that not all of the order could be fulfilled Disappointing”

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Posted 2 months ago

Thank you for taking the time to leave your feedback. We have had a look and can see that your web account needs to be reactivated. We have sent this link to you by email. Please follow the link that says 'Refresh Now'. You will then be asked for a password, this will be your password going forward. I'm sorry about your disappointment with your most recent order, we have experienced some supply chain issues which we are working hard to resolve. Kind regards, Higher Nature

Posted 1 month ago

“As a long standing customer, this was my fist order under the new website and I made a few errors. Having notified Customer Support these were very quickly sorted. I cannot fault them.”

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Posted 2 months ago

Thank you very much for such a great review! Kind regards, Higher Nature

Posted 1 month ago

“As always products very good but I found new order difficult to follow.”

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Posted 2 months ago

Thank you for your feedback, we'll pass this over to our web team for review! Kind regards, Higher Nature

Posted 1 month ago

“I find it difficulty trying to find items on your new look website.”

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Posted 2 months ago

Thank you for your feedback, we'll pass this along to our web team for review! Kind regards, Higher Nature

Posted 1 month ago

“Reliable customer service, prompt responses, and good quality supplements.”

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Posted 2 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 1 month ago

“Great service excellent product.”

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Posted 2 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 2 months ago

“Great service”

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Posted 2 months ago

Thank you for the 5 stars and for taking the time to review. Kind regards, Higher Nature

Posted 2 months ago

“The products are good. The girl who took my order didn’t really know anything about the new mushroom product, and just read from he internet. Also I buy normally in bulk and have consistently ordered from you for 4 yrs. o received no discount. Preferred yr old method. Much fairer and more likely I would order more in the future”

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Posted 2 months ago

“Hi I received my item in good time however if I had received the discount code at the time of ordering I would have purchased some omega fish oil caps now I have to order them and pay the transport again.”

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Posted 2 months ago

Thank you for the review, hopefully next time we can get 5 stars! Kind regards, Higher Nature

Posted 1 month ago

Higher Nature is rated 4.8 based on 1,190 reviews