Higher Nature Reviews

Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.75

4.8 Rating 1,195 Reviews

93 %

of reviewers recommend Higher Nature

4.8

Based on 1,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature 5 star review on 26th November 2024

Anonymous

Higher Nature 5 star review on 18th October 2023

Anonymous

Anonymous // 01/01/2019

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“Love this Company and have been using their products for 30 years now..”

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Posted 11 months ago

Thank you so much for your positive review!

Posted 11 months ago

“I always order by phone (my preference). Staff are always efficient and helpful. My delivery is never particularly speedy but I just allow for that.”

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Posted 11 months ago

Thank you for the great review! I'm so pleased that you have received a great service when speaking with our team 😊

Posted 11 months ago

“This company has always been excellent in years gone by. However, the last couple of years or so, when ordering, half the products I wanted were out of stock. Very disappointed in this! And a couple of weeks ago, the same thing happened. I’m turning more and more to my local Holland and Barrett shop and have lost confidence in Higher Nature! Have been ordering with this company since almost the beginning when Celia and Brian Wright owned and ran it. How it’s changed!!”

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Posted 11 months ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers.

Posted 11 months ago

“I have always been satisfied by Higher nature and my latest order arrived quickly as promised”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review.

Posted 11 months ago

“always quick with delivery”

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Posted 11 months ago

Thank you for the great review!

Posted 11 months ago

“Excellent company very committed to excellence in all aspects of service and products Fully recommend 😊”

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Posted 11 months ago

Thank you very much for such a great review! We work really hard to offer the best service to our customers.

Posted 11 months ago

“A company that is a delight to work with and order from. Products are high quality; reasonably priced and delivered promptly. What is not to like?”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review!

Posted 11 months ago

“Really disapointed that you have discontinued the Aeterna Creme Serum”

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Posted 11 months ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers.

Posted 11 months ago

“Used to be so good with stock always available and consultants just at the end of a phone. Now, so many items are only available with BBF Dates of March 2024, and that has been the same date for over one year.”

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Posted 11 months ago

“Since it was take over by a foreign company, HN has lost the plot. Customer Service is unsatisfactory to say the least, the website remains a disaster, and payment methods are simply not working as they should. It is sad to see what was once a good company in the deplorable state it is now in. There are many competitors out there and I shall be sourcing from an alternative supplier in future.”

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Posted 11 months ago

“I ordered good on 4th January and it is now 19th and not received .”

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Posted 11 months ago

We are sorry that you did not receive your order. Royal Mail have been experiencing some delays recently. I can see that you have been in contact with our Customer Service Team and this order has been refunded. Kind regards, Higher Nature

Posted 11 months ago

“I have been buying supplements from Higher Nature for many years. Quality is excellent and so is the quick delivery. However, I have noticed in recent months that several of my favourite items have not been in stock. And although I have entered my email address no one has got back to me to tell me they are back in stock. I am seriously thinking of just buying from my local wholefood shop instead. (which has nowhere near the choice of unusual supplements which I do like). I daresay the supply problems are not of Higher Nature's doing but with the high price of supplements everywhere, I may just opt for simplicity and convenience, which would be a shame!”

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Posted 11 months ago

Thank you for taking the time to review, we appreciate your feedback.

Posted 11 months ago

“Excellent easy to administer in one capsule per day response from this company excellent ,these were delivered next day i am convinced these help keep my cholesterol level at a healthy level”

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Posted 11 months ago

Thank you for the great review! We really appreciate you taking the time out to share your experience with us.

Posted 11 months ago

“I recently ordered from Higher Nature by telephone. I was met with warmth and humour. My order arrived the following day. I am very grateful for the speedy delivery and for the welcome response on the phone. Many thanks!”

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Posted 11 months ago

Thank you for the great review! I'm also pleased that you have received a great service when speaking with one of our team.

Posted 11 months ago

“Great fish oil. Packed well.Delivered very quickly.very happy thank you.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review.

Posted 11 months ago

“Fabulous company, have bought my vitamins and minerals for years from them. Really appreciate the consultancy aspect too. 100% thank you.”

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Posted 11 months ago

Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us. Kind regards, Higher Nature

Posted 11 months ago

“Always good fast service and products! I have been buying my vitamins from higher nature regularly for over twenty years and standard of products and service is excellent.”

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Posted 11 months ago

Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us. Kind regards, Higher Nature

Posted 11 months ago

“I have been buying from Higher Nature for a very long time. Their tablets are excellent quality, staff very helpful and courteous. I have on occasion spoken to a nutritionist and they too are very knowledgeable as well as helpful. I cannot fault them in any way and have recommended them on many occasions.”

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Posted 11 months ago

Many thanks for the feedback, we are delighted that you have had success with our products. I'm also pleased that you have received a great service when speaking with our Nutritionists and Customer Service team. Kind regards, Higher Nature

Posted 11 months ago

“Fine. I have been with Higher Nature for many years.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review.

Posted 11 months ago

“products are of good quality. Staff manning the phones are very helpful. BUT of late you seem to be out of stock of items more often than previously.”

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Posted 11 months ago

Thank you so much for your positive review! We have experienced some supply chain issues which we are working hard to resolve and we would like to take this opportunity to thank you for choosing Higher Nature and your patience as we return to 100% availability. Kind regards, Higher Nature

Posted 11 months ago

Higher Nature is rated 4.8 based on 1,195 reviews