“I tried to return a singlet [Matman Youth Nylon Singlet - Royal, Size: Youth Medium (75-85 lbs.), mm81yroy] on 12/28/2021 and 1/4/2022. I never heard anything back from customer service. I have attached my order and proof of my emails. Now I have a singlet that I may not be able to return. :(”
Hi Jeffrey,
So sorry for the delays in communication. We had a system issue delaying messages, emails, etc around the time of your order. I will email you shortly to see what we can do to get this corrected / returned for you.
REX
Sales Manager
“The headgear we ordered my son is well made and comfortable for him. It took quite a bit longer than expected to arrive but when I inquired via email, they responded quickly.”
Hi Rachelle,
Looks like the item was substituted due to the Adidas not being available at the time of the order, sorry about that. Will email you shortly to get this corrected.
REX
Sales Manager
“I was disappointed with Highlands, I never received any confirmation of my order or shipping, and everything was slow (which I understand, given the current supply chain issues), but without automated order receipt, I didn't know what was going on until I reached out to customer service.”
Hello Sarah,
Glad you received the backpack and are enjoying it :) I have re-sent the order confirmation to the email provided in your order in case it may have gotten stuck in your spam or trash folder. As always please let us know immediately if you have any questions or need help with anything by calling 877-904-7111 or emailing us at support@highlandsfightgear.com We are here to help!
REX
Sales Manager
“I sent an email to customer service. The shirts I ordered are in the upper left corner of my picture. I didn't receive them.
I received (2) Black Striped shirts, (2) lanyards that go around your neck. The other items were fine. Pls let me know how to proceed.”
“I ordered wrist bands and received flip disks. I’m still trying to contact someone for my correct purchase. Have had no luck three phone calls and three emails? Nothing.”
Hello Ronnie,
So sorry for the late response. We have had a few system issues causing phone and email problems, those are fixed now. After looking into your order, it appears Nimes is working with you to get the incorrect item returned. The manufacturer shipped the wrong item, etc. She should have that return label for you shortly and we'll get this resolved. Keep us posted and let us know if you have any further issues or questions!
REX
Sales Manager
“I ordered a simple chin strap foam replacement 18 days ago. I was charged and it STILL isn't here. I followed up with an email to customer service 3 days ago and have received no response. VERY unhappy with this company.”
Hi Brett,
So sorry for the delays. We have had system issues, etc as well as personnel issues, all of which have either been corrected or are being corrected as we speak. Please email highlandsfightgear@gmail.com for the best response. I will email you directly as well in a few minutes. We will get everything corrected for you :)
REX
Sales Manager
“Quite possibly one of my worst e-commerce experiences. Product arrived later than claimed. I reached out to the company to cancel and return the product and they have not responded to my emails nor voice message. Product is just sitting here, not being used. Would not recommend.”
Hello Phillip,
We are so sorry for the delays and less than optimal communication. The manufacturer had delays in product availability they did not tell us about, which kept us from being able to update the site. We have had some system issues, losing emails / voicemails, etc as well as personnel issues, all of which have either been corrected or are being corrected as we speak. What can we do to help? Rest assured we will make it right! Email to highlandsfightgear@gmail.com for fastest response please.
REX
Sales Manager
Hello Kyle,
I researched your order and first we apologize that the manufacturer sent the wrong product! Second, they did send an RMA (return instructions and label) to us, which was forwarded to you again just now by Nimes so you can drop that in the mail. As soon as they get the youth sleeve back, they'll send out the knee pad you ordered. Please check your spam folders, just in case it went there. Please let us know asap if you have any issues! Email is best: customerservice@highlandsfightgear.com
REX
Sales Manager
“I ordered a 6ft MMA Bag. I Never received my order yet my receipt says account settled because they sure took my money. I have called and called and called. They won't answer the phone, return your calls or provide tracking numbers for your shipment BECAUSE THEY DON'T PLAN ON SENDING YOU YOUR ORDER.
EVERYONE file complaints with the BBB. I SURE AM.”
Hi Brandy,
I am not sure what happened here, but we've been in business for many years and never EVER just take anyone's money without sending product. Never. I am sorry you were not able to get through on the phone--we have had some phone system issues lately. There must have been as issue at the manufacturer, where we ship from. That said, we will investigate this order and make sure you either receive the product shortly or a full refund, ASAP. Expect a call or email Monday as soon as we're able to determine the status of your order.
Sales Manager
HIghlandsfightgear.com
“They had the best price for the item and the shipping was quick, packed well. It was a foam and the lid wasn't broken which I have had happen many times with lotions etc. in the mail. Very happy”
“Ordered a boxing gym timer from them. They sent me the wrong one. I told them and they were cool about it. They said that I could keep the one they sent by mistake and that they would send me the correct one. They sent the correct one but it doesn’t work. At that point I didn’t want to deal with it any more so that’s where the story ends.”
Hello,
So sorry for the issues with your order. We ship direct from our supplier and sometimes they send the wrong item. If we can do something further to help you, please let us know. If the correct timer isn't working still, let us know and we can set up a return / replacement.
Sales Manager
Highlandsfightgear.com
“Never came through with my order and they took forever to inform me of another option. And when they finally did it was 4x as much more money than the item they originally sold.”
So sorry for the inconvenience. The problem delaying getting other options is sometimes a supplier won't answer our emails for days due to their own overload and short staffing due to Covid. For that particular item, the supplier was unclear about whether they had stock or not, finally answered they did not, and we offered the only other option we had. Hopefully we can be of better service next time.
