“I recently bought the Dx1000 lock and mega chain to secure my motorbike at home. The chain is enormous and thieves would need an industrial cutting torch to get through it. Its way too heavy to bring around on the bike but the U lock is excellent and inspires confidence that my bike is safe where I park it.”
“First the order failed and money was without the order being processed. Feedback from support was to just order again. Delivery also took longer than mentioned on the site and it was shipped in a thin bag that was partly open upon arrival. Not a great experience.”
Thanks for leaving us a review, we’re sorry for the issue with your order. We think the payment issue was a problem with the payment provider as we did not receive your order details or payment so we believe the funds were being held by them which is not common at all. We understand that they have now refunded the original payment. We’re sorry for the delivery issues with the second order this isn’t typical so these points will be highlighted with our warehouse team and the courier as we certainly don’t expect items to arrive with damaged packaging. Thanks for taking the time to give your feedback and we’ll ensure to take this all on board so we continue to make improvements going forward.
“Bought a Hiplock Dx100 for my new BMW r1300gsa which works perfectly as is sold diamonds secure ! The review from Bennett social tipped the balance! What I can say is it is very quick to put on and off and is a good visual deterrent!!”
Thanks for leaving us a review, we're happy to hear that your DX1000 is working perfectly with your BMW R1300GSA. It's great to know the DX1000 can give you the peace of mind you need!
Thanks for leaving us a review, we're sorry you did not hear back from us, we were closed over the weekend and Bank Holiday Monday. You should have received our automatic reply so we're sorry if this did not reach you. We have seen your email and sent you the tracking details, it looks like the order was delivered on Monday so we do hope this has now reached you safely!
“I bought a Z Lok combo and a Hiplock Liite and love them both. The Z Lok is easy to stow on the bike and you don't notice it's there. I bought the orange version and it flags up that the bike is secure from a distance, great for coffee stops and short stays. The benefit of the Hiplock Lite is that it is light enough that it is really comfortable to wear even on long rides. Although light it looks very secure and only a very determined and tooled up thief is going to bother with it.”
“The steel interior lockable cable ties are a great idea, used them on my last trip to secure my D lock whilst riding. Would recommend as a great piece of kit.”
“A solid and well-made deterrent
With a new e-bike to protect, I required a security upgrade, and the Hiplock DXC seems ideal.
A Heavyweight security option designed to deter the opportunist thief.”
Thanks for leaving us a review, we're sorry to hear the D1000 has been a too small for needs. We do have a bigger version, the DX1000, that may be more suitable!
“Hello everyone at hiplock. From watching videos the security provided is exceptional and hence my purchase. I deducted 1 star as I find it difficult to lock and on day one while trying to lock it, it fell from my hands and the plastic casing cracked. It’s very fiddly to lock, especially when on the bike. One other thing. I cut the rubber off annd wrapped with tape and the lock now fits over the back wheel of my bmw gs1250.
Since 95% of bikes use a disc lock I think making the lock an extra few mm would have been very welcome from the biking community and I wouldn’t have had the remove the lovely rubber.
Kind regards
From Peter, Dublin, Ireland.”
Thanks for leaving us a review and providing your feedback. We'll be sure to take this is mind for future product development. We're glad to hear you're overall happy with your lock and hope this is giving you the peace of mind you need!
“I encountered an issue with my lock, and I would like to commend Hiplock for its exemplary customer service. They promptly addressed the problem, provided a suitable solution, and ensured that the replacement was sent to my home address as soon as possible. I rate their aftercare service a 10 out of 10.”
“Good product and service. They could do with better customer outreach and updating once an order is placed, thanking you for the order and keeping you updated on the process as some of premium ecommerce sites do.”
Thanks for leaving us a review, we're happy to hear you're liking your new lock! We're sorry to hear the confirmation and shipping emails did not reach you, they may have fallen into your junk/spam folder but we'll look into this issue on our side too!
Thanks for leaving us a review, we're so glad to hear you're loving your new lock and that the video was able to help you get to know the product before purchasing!
“Sweet little lock. Would be even sweeter if 5 cm longer. The locking system is well thought out but still needs some tweaking, really just to get smoother action in the buttons and mechanism altogether. That said, it does the job nicely.”
Thanks for leaving us a review and providing your feedback. We're happy to hear you're overall happy with your new lock and we'll be sure to keep this feedback in mind for future development!
