“Speedy delivery, great products. Pricing is on the high side and this made me think hard about other options. If you could be more competitive I think the business would grow rapidly.”
“Produits rapidement envoyés. J'avais payé initialement les produits avec la TVA anglais et comme DHL passe systématiquement les produits à la douane, j'ai eu droit en plus à la TVA française (+ les frais de dossier DHL, bien sûr...). Hiplok m'a rapidement remboursé la partie TVA britannique, merci à eux. la GB ne fait plus partie de la CEE, donc... douane et frais de dossier du transporteur... The products were quickly sent. I paid the DLock + the UK VAT + the French one (duties) + ... DHL fees! Hiplok has refunded the English VAT back to me as soon as I told them about the problem. Thanks them.”
“Hiploks are a much used system amongst our family of riders! We love the system which enables us to jead out without a bag, knowing we have our bike lock strapped on. Added to which, i have the original sized lock that i also sometimes use as extra to a D lock for added security if i know i’ll be locking up my quality road bike in the city for a prolonged period. At a bike rack full of bikes with D locks, any thief would avoid trying to angle grind the hiplok chain. D locks would be the first casualties and often i feel the deterent of the added challenge to cut a moving, wiggly, wobbly chain is enough to put off an opportunist bike thief. Oh, and when i have my bike on a transporter rack i can just strap the lock on without even locking it while in transit.”
“A very innovative company in terms of design and functionality. They make products for the people and truly understand what they really need in their locks. I also like that you can register your key on their website so that if you lose it they will be able to make you a new one. I recently bought the D1000 and I think this U/D lock will frustrate a lot of bike thieves. It’s a bit heavy to carry but if you truly care about your bike not being stolen and to have that peace of mind I think that added wait is okay.”
“After speaking with the team our business chose to get two keyed-alike D-Locks at £250 each and we purchased two of their keyrings to go with each lock. Only one turned up and I was asked to photograph the box to prove it was only one as the warehouse team were confident they'd sent both. Photos were sent and eventually, because their response time is about 24hrs, two D-locks were keyed-alike and posted. Meanwhile, I was asked to return the original, single D-lock. I printed off their returns label as instructed but after re-wrapping and sticking the label on and taking it to our local post office, I was told the package was too heavy for the return amount paid for by Hiplock. So I returned home with the package and reported this to customer service who, after the weekend, then instructed me they'd send another label out. They didn't and so I chased this and one was supplied. I then printed this off again, stuck it to the parcel and am hoping it sends this afternoon. I received the two keyed-alike D-locks far later than was necessary but the keyring were not in the box. So, I wrote to customer services again and asked what they would like to do - they are sending two out to us today. There's clearly a breakdown in the communications going on at Hiplock which needs addressing. It's a shame that as a customer purchasing over £500 worth of their products, I was not offered something by way of covering the large amount of my time they have wasted with returns and working my business and it's dependance on their products around their repeated delays. I hope they can look at this for future customers too as I'm reluctant to return because of this experience.”
“The product itself is superb. I had seen video reviews on social media and all were favourable. I found the ordering process simple and easy . On ordering it was stated that it might take a couple of weeks to be delivered which it did but at least that was stated at the ordering stage and I wasn’t left thinking where is my order . I received an email to say my order had been shipped and it arrived a couple of days later .Very happy with the experience I had buying from HIPLOK.”
“I purchased the combination ziplock. I locked my bike at my local train station cycle hub on returning I entered the combination code and the lock would not open despite numerous attempts. In the end i had to resort to forcing the lock with my bike tools (thank goodness I had them with me). After about 10mins I was able to disable the lock and retrieve my bike. Luckily I was able to prove to the police that the bike was mine as i had the keys for the other AXA locks I also use!”
