“After speaking with the team our business chose to get two keyed-alike D-Locks at £250 each and we purchased two of their keyrings to go with each lock. Only one turned up and I was asked to photograph the box to prove it was only one as the warehouse team were confident they'd sent both. Photos were sent and eventually, because their response time is about 24hrs, two D-locks were keyed-alike and posted. Meanwhile, I was asked to return the original, single D-lock. I printed off their returns label as instructed but after re-wrapping and sticking the label on and taking it to our local post office, I was told the package was too heavy for the return amount paid for by Hiplock. So I returned home with the package and reported this to customer service who, after the weekend, then instructed me they'd send another label out. They didn't and so I chased this and one was supplied. I then printed this off again, stuck it to the parcel and am hoping it sends this afternoon. I received the two keyed-alike D-locks far later than was necessary but the keyring were not in the box. So, I wrote to customer services again and asked what they would like to do - they are sending two out to us today. There's clearly a breakdown in the communications going on at Hiplock which needs addressing. It's a shame that as a customer purchasing over £500 worth of their products, I was not offered something by way of covering the large amount of my time they have wasted with returns and working my business and it's dependance on their products around their repeated delays. I hope they can look at this for future customers too as I'm reluctant to return because of this experience.”
“The product itself is superb. I had seen video reviews on social media and all were favourable. I found the ordering process simple and easy . On ordering it was stated that it might take a couple of weeks to be delivered which it did but at least that was stated at the ordering stage and I wasn’t left thinking where is my order . I received an email to say my order had been shipped and it arrived a couple of days later .Very happy with the experience I had buying from HIPLOK.”
“I purchased the combination ziplock. I locked my bike at my local train station cycle hub on returning I entered the combination code and the lock would not open despite numerous attempts. In the end i had to resort to forcing the lock with my bike tools (thank goodness I had them with me). After about 10mins I was able to disable the lock and retrieve my bike. Luckily I was able to prove to the police that the bike was mine as i had the keys for the other AXA locks I also use!”
“Easy ordering experience. I must have foolishly ordered two pair when I thought I only ordered one. Still, I'm glad I did because one of the locks I ordered wouldn't stay zipped. If you pulled band down and away from the lock, it could be easily pulled apart. That said, the other 3 locks work great. I have one permanently wrapped around my saddle bag and feel much more confident leaving my new kinda swanky bike outside the cafe mid-ride.”
“The D1000 is my second Hiplok lock. As well as being angle grinder resistant, it's a well-designed and good-looking lock. The carry pouch is neat and versatile - easy to attach with the velcro straps at the top along with two extra straps to use with the webbing on the back. So far, it's a great product and I definitely rest easier knowing its angle grinder-proof properties protect the expensive ebike. Delivery was fast too. Expensive but cheaper than a new bike!”
“Ordered a cafe cable lock ,which unfortunately locked but didn't unlock ! got in touch with Hiplock and they sent me a new lock within a couple of days great customer service 9”
“I had a slight problem ordering which was resolved by customer services. They even thanked me after placing my order now thats great customer service.”
“This is a monster weight and the inner size is only enough to lock the thicker frame of my ebike, but I feel so much better knowing it would help deter possible thieves with its reputation (so I'm always telling anyone any chance I get about the durability tests I've seen online). I'm very happy.”
