“I encountered an issue with my lock, and I would like to commend Hiplock for its exemplary customer service. They promptly addressed the problem, provided a suitable solution, and ensured that the replacement was sent to my home address as soon as possible. I rate their aftercare service a 10 out of 10.”
“Good product and service. They could do with better customer outreach and updating once an order is placed, thanking you for the order and keeping you updated on the process as some of premium ecommerce sites do.”
Thanks for leaving us a review, we're happy to hear you're liking your new lock! We're sorry to hear the confirmation and shipping emails did not reach you, they may have fallen into your junk/spam folder but we'll look into this issue on our side too!
Thanks for leaving us a review, we're so glad to hear you're loving your new lock and that the video was able to help you get to know the product before purchasing!
Thanks for leaving us a review and providing your feedback! While our TRACK is currently designed to be an AirTag holder, we'll certainly keep this in mind for future development!
“Sweet little lock. Would be even sweeter if 5 cm longer. The locking system is well thought out but still needs some tweaking, really just to get smoother action in the buttons and mechanism altogether. That said, it does the job nicely.”
Thanks for leaving us a review and providing your feedback. We're happy to hear you're overall happy with your new lock and we'll be sure to keep this feedback in mind for future development!
“any effective bike security should involve multiple strategies and of course one of the most improtant strategies involves a locking system. Hiplock make the best locking systems for securng bikes.”
“I live in an area Los Angeles that has more people wanting to steal bikes, than there are bikes to steal. Whether it is on a bus bike rack or elsewhere, the Hiplok will stop that or at least slow-down any attempts to deprive you of your property.
I couldn't recommend this product any higher than I do. A low-cost investment indeed...”
“Great service
I ordered an extra bracket for a switch lock for my other but the clip was tight a fit to slide into place. Phoned up and a replacement was sent straight out and it all fits together as it should.
Thanks”
“Deliver was fast and efficient. Communication was first class. Emailed a tracking number that enabled me to track delivery.
Ziplock is great. Just what I need. I like the frame holder too. Looks strong enough to deter the casual thief.”
Thanks for leaving us a review, it's so great to see the Z LOK COMBO and Frame Bracket in action! We're really glad to hear you're loving your new lock!
“I bought the Zlock combo as it looked durable & well designed on website, seemed convenient to use on 'the hop'. When it arrived it still had same plus points. When changing the combination code to a personal one the lock wouldn't 'move'. I emailed support for help and was advised to use different numbers either side of my code because the 'tumblers' can stick! Poor manufacturing and cheap customer service!”
Thanks for leaving us a review, we're sorry to hear you had this issue with your lock and that the fix didn't work. This isn't typical so this has been highlighted with our product team. We have now received the lock back, thanks for returning this, and a refund has been processed. We're sorry for any disappointment caused.
“I really wanted to like this lock, great design and very practical function. What I think would make the chain lock better is if it were a few links longer as well as making the locking mechanism on the padlock a little taller as well because when you're locking the bike up the material that wraps the chain gets in the way of the pad lock and gets stuck or is unable to reach. Also I feel like the padlock should be simpler, you shouldn't have to keep the key inserted to lock/unlock the Pad it should just click in smooth so you can go. It's also uncomfortable when people start to stare thinking you're trying to steal a bike but really you're struggling with your own lock..lol
Still need to get use to this chain I guess but still feel like the design could be improved. Good for a commuter but if you work as a Courier I'd advise to use a different chain that's quick.
P.s. .. I work as a bike messenger in NYC...
Thank you.”
Thanks for leaving us a review and providing your feedback. We're sorry to hear the lock isn't suitable for your needs. We really appreciate the feedback and will be sure to take all this on board when looking into future product development!
