“Had been on a email when back in stock this worked well got email to say back ordered that day , two days later hiplok DX1000 arrived and chain on specified day great service this is my third item I have purchased from them good company to do business with.”
“Produits (DX1000 et D1000) de qualité, mais communication inexistante, pas de compte client sur le site, pas de réponse à ma demande d'information sur la livraison (mail à sales@hiplok.com), plusieurs mois d'attente pour obtenir le DX1000 qui est arrivé un beau jour sans aucun préavis. Une bonne marge de progression pour les échanges avec le client.”
Thanks for leaving us a review, we're sorry to hear you didn't hear back from us. We have checked our sales inbox and unfortunately cannot find your message. We're also sorry if the correct email (support@hiplok.com) was not clear on the site, we'll look into this to make this clearer going forward. We do hope though that you are happy with your lock and that this can give you the peace of mind needed
“The lock itself looks and feels solid and I have no doubt it will be hard to destroy it with tools. However I noticed that there is a possibility that it can be self destroyed in a few years: the gaps between lock part and brace itself is so massive that water and dirt will inevitably go inside the lock part when it will be kept outside. I saw there rubber seals on the brace to avoid it but they are way too far from where they should be when brace is locked. See pictures. Very disappointed to see this on such expensive lock. Honestly didn’t think I will see this on your lock after all reviews from famous YT channels and communities.”
Thanks for leaving us a review, though small gaps are normal for the DX1000 the gap should not be significant. The rubber sleeves can be pushed up slightly to close in that gap. We can see you have emailed us to resolve this issue and we're glad this solution as worked for you!
Thanks for leaving us a review, we're glad you're liking your lock but we're sorry to hear this doesn't fit your rear tyre. We'll be sure to keep this feedback in mind for future development!
“While I know that this is a good, strudy lock to be used with my motorcycle the lock can be fincky to lock/unlock. When you consider I have to get down on my hands and knees to mount it to the front/rear wheels of my motorcycle it becomes a pain to do. Had I known that it was this hard to lock/unlock I would have purchased a different unit.”
Thanks for leaving us a review, we're sorry to hear you're having some trouble with your lock. This isn't common so we have sent you an email with a couple things that you can try that may help with this problem.
“Excellent, solid lock, I'm really impressed with my purchase.
The item was delivered on time and packaged well, again, really impressed with the service, thank you.”
“Product works as advertised. Mounting and usage are both very easy. I'm not very excited about the supplied plugs and screws though. The plugs are 7mm in diameter instead of 6 or 8 and I received screws of different sizes in one package. Overall great product!”
Thanks for leaving us a review, we're glad to hear you're overall happy with your Hiplok JAW's. We're sorry though about the issue with the screw sizing in one of the packs, that has been highlighted with our product team to prevent this happening again.
“The D1000 is an impressive peace of hardware. I feel now secure to leave our expensive ebikes in city centers, while we go to visit the city. The only thing which annoys me, is the frequency of the Hiplok Newsletter, which is not ok by any means and therefore I unsubscribed.”
“Can't vouch for the efficacy of the lock as it has yet to be tested by a thief. I do enjoy the design as it feels very sturdy and looks great. Delivery was quick.”
“The delivery and ease of using the website was great, added bonus to get a discount at the checkout for some of the mini anchors was definitely a good sweetener. The anchors work great and were simple to install obviously they haven’t been tested against scum bags and I hope it never will but at least they add to the security. The wheels mounts are good but I do find with the large volume MTB tyres we have if the bikes are knocked at all they pull out a bit to easily, so thinking we might need to get something to tie them into the mounts as well which is another cost but the bikes are my pride and joy so they’re worth it.”
“It's easy to carry the hiplok. After a few experimentations with tightness, I've found that the lock becomes quite light around my hips. It makes it much faster to get on and off my bike. This has made my daily commute much more convenient. It doesn't look like anyone has tried to steal my bike since I started using it, so it seems to be an effect theft deterrent for where I live. I'm skeptical about the durability of the plastic clip. I imagine the plastic will become brittle in 15-20 years, since that's been my experience with other objects made of similar material. I know I have a high standard for durability, so it doesn't effect the good review I'm leaving. However, I figure I'll mention it because it contributed to my hesitation to purchase the hiplok.”
“I bought this lock after having my previous bicycle stolen the first time I parked it at my university, although safely locked with two locks to a sturdy structure in a crowded area. For necessity I've had to park my new bike to the same spot, of course not without any fear, but with the D1000 I haven't had any problem so far, and it has been more than a month. I think there's nothing safer than locking your bike with this in a busy area.”
