“The lock is ok for making a quick stop but what I found really annoying was the carrier attachment for storing the lock on your bike. It's not really fit to mount the lock onto your bike because it's quite annoying when trying to store the lock onto the holder. It scrapes the paintwork and is also quite difficult to thread it through into the holder. Really annoying to be fair.”
Thanks for leaving us a review, we're sorry to hear you found the bracket tricky to use. We really appreciate your feedback and we’ll pass your feedback along to our product team.
“Quite simply some of the nicest people I have ever dealt with.
I contacted the Hiplok team after having a bike stolen as I wanted to order a new lock and they were amazing. They told me about the lock replacement scheme and were the first people to be supportive after my theft.
I have gone for the Anti Angle Grinder range this time to give the buggers a real hard time if they try to steal my next bike.
Thank you Hiplok”
“Great service from start to finish. I spoke to someone for advice as I was buying a lock for my son and they were very helpful. Website easy to use and the product came through earlier than expected. My son is more than happy with his Hiplok DX1000. A piece of mind for the both of us for the quality and the job that it does.”
“I bought these to lock my helmet to the rear of the bike and to lock my tank bag to the handlebars whilst stopping for a coffee break. So far so good.”
“So pleased with my Hiplok DX1000 lock - I now have both sizes.
This DX1000 goes through my chubby wheels, the frame and the Sheffield Style street rack- fantastic … with the DX1000 being the longer length it’s the perfect fit for my e-bike and multiple locking options.
It’s heavy, sturdy, well made and easy to open and close and carry. I don’t notice the carry weight while riding.
I purchased the BR1000 bracket separately a while ago that was really easy to fit to my pannier rack - I have set it up to use with this larger lock (DX1000)
Great peace of mind - thank you!”
Thanks for leaving us a review and sharing your photos with us! It's really great to hear your D1000 and DX1000 locks are giving you the peace of mind you need and the BR1000 is proving useful when transporting your locks!
“You clearly have a great product and I'm happy to own it. It gives me peace of mind for my motorcycle. But I think you could go further with the customer service you provide. I needed some advice about mounting it to a motorbike but couldn't reach anyone on your chat function (on the site). You have third party brackets on the website, but most of it is for bicycles. You offer a bag, but there's no way to attach it to crash bars / panniers. Many of the motorcycle owners who are investing in your product are likely to be riding big adventure bikes - so you're missing an opportunity to connect with them. If it were me, I'd have experts on hand to help or offer a useful section on the site about mounting the lock to motorcycles. Better yet, I'd offer a bracket that works with motorcycle panniers or crash bars. Overall, I felt underwhelmed with the service and the experience of buying such a premium product. Yes, I'd rather a doctor be qualified than polite, and similarly I'd rather have a solid lock and mediocre customer service, but still... something to think about.”
Thanks for leaving us a review we’re glad to hear you’re happy with your lock and that this gives you peace of mind. We’re sorry for the delay in getting back to you via the chat, our chat feature is not live over the weekends and we did have an absence that made the response time longer than normal, we’re very sorry about this!
We don’t currently have any mounting options for motorcycles but this may be something we look into producing in the future.
Thanks for contacting us, we're sorry to hear your order has not arrived. We'll contact the courier for further information and we'll send you over an update. We're sorry for any inconvenience caused by this.
“Lock is great! Getting replacement keys to replace the ones my kid lost was easy, and fast! Be Aware, though, when buying replacement keys, the replacement is a bundle of three keys. This was not readily apparent. It LOOKS like you're buying one key, so I purchased 2. When they arrived, I got 6. I went back and found that in the Fine Print, it mentions key purchases are bundles of three. I missed that, and it's on me. However they could do more to make that readily apparent on the website before you purchase....”
Thanks for leaving us a review, we’re glad to hear the replacement arrived safely and quickly! We're sorry the pack size wasn't clear on the website, we’ll take your feedback into account!
Thanks for leaving us a review, we're sorry to hear you are having some issues. Please send the details over to support@hiplok.com and we'd be happy to help!
“Top notch products in my experience. Customer Service is also excellent - a very rare commodity these days. I had to reurn one lock because it didnt fit my bike. No iussues and my accounrt refunded really quickly. I wish more companies were like this”
Thanks for leaving us a review, we're sorry to hear this. We have looked into the tracking information and can see this was delivered on 01/06/26 so we hope this has now reached you safely!
