“Customer service are quick and friendly to reply to emails. Products seem well made and easy to use. Hope to not find out how good they actually are.”
Thanks for leaving us a review, we're thrilled to hear you were happy with our service and hope your new locks can give you the peace of mind you need!
“Bought the Hiplock DX1000 and mega chain as a package, what great value. The DX1000 is impressive, the mega chain is huge. Great peace of mind having that much metal protecting my bike. Have since bought an X chain to use when away from home with the D Lock.”
“The lock and mega chain look very solid and don’t disappoint. The packaging (busted cardboard box)and logistics (GLS, from Ireland via Germany to the Netherlands) however were pretty bad. It took forever for my order to arrive. The Company really should do better.”
Thanks for leaving us a review, we're glad to hear you are happy with your lock and chain but we're sorry to hear about the shipping experience you faced. We appreciate your feedback and will definitely look into improving our logistics to ensure smoother deliveries in the future.
Thanks for leaving us a review, we're glad to hear you're happy with your lock but sorry to hear about the delivery experience. This is something we’d be sure to keep in mind so we can look into making improvements going forward.
“Purchased the Airlock duo for my Road and TT bikes, they look great and give excellent peace of mind with the security rating.
Installation was easy.”
Thanks for leaving us a review, we can see your order was delivered yesterday! We did also receive your email regarding this so hopefully you have received our reply, please do get in contact if you have any further issues.
“Very difficult to line up ground anchor so u lock can attach as lock is not big enough to fit motorcycle tyre. Very limited areas to fit through brake discs”
Thanks for leaving us a review, we're sorry to hear you are having some trouble with getting your lock to fit. We do have a bigger version of the D1000 called the DX1000 which has been specifically designed with motorcycles in mind. This will allow more room when locking your motorcycle tyre!
“Products are probably fine, but don’t get too excited about the stated delivery times. I was told 4-6 business days and paid $14 for delivery. 10 business days later the package only left the state it was sent from, it’ll probably be another two weeks for it to actually arrive. Exactly the timeframe the delivery partner states on their website for the type of shipment Hiplok paid them for, so only Hiplok to blame for false advertising.”
Thanks for leaving us a review and providing your feedback, we're sorry to hear about your experience with the delivery times. We strive to provide accurate information so this is certainly something we will be looking into so we can ensure we have the most up to date accurate information available. Your feedback will help us address this with our delivery partners to improve our service.
“i'd like to leave a review but my bike got stolen ONE FREAKING DAY before i've received the lock, so the only use i have nowadays for it is as an extra weight for jogging
the chain is nice and heavy tho...”
Thanks for leaving us a review, we're sorry to hear your keys didn't work and that you didn't receive our response. We responded to your email on Monday 21/07/25, our reply may have fallen into your junk/spam folder. We'll send this over again so we can get this issues resolved for you ASAP. We're sorry for any inconvenience caused by this issue.
“Prompt delivery of an excellent lock which easily complies with my cycle insurance security requirements. Given the rating of the lock it is not too difficult to carry around”
