“I wanted new keys. Although I got the reply that all was in hand, I was later told that there was a problem getting the key blanks.
A while later I received an update and later, when it seemed to be taking even longer, I was profusely apologising to, which I appreciated.
All in all, what with delays that were not under local control, I did get what I wanted plus an apology gift.
I really liked being kept up to date.
Excellent customer service.
I felt that they cared for me and their reputation.”
Thanks for leaving us a review, we're so glad to hear your keys arrived safely and that you were happy with our service. Apologies for the delay, we have now put some new measures in place to prevent this reoccurring!
“I got my keys and they work just fine. Thanks for keeping track on your service and all the help. Rest assured I would recommend Hiplok to anyone who needs it I'm very pleased with your service thanks once again.
Rene”
Thanks for leaving us a review, we're sorry to hear you have not received your keys. Judging by the time passed since they we were shipped, we're worried they may be lost in transit. We have sent you an email to confirm your details so we can arrange for these to be reshipped. We're sorry for any inconvenience caused.
“Love the hiplok number combination lock ‘belt’ it is really handy when stopping for a break.
The fixture is good for cheaper bikes but is is quite easy to cut off the plastic and remove it from the wall.”
“I have no complaints by now. The lock looks and feels already with awesome quality. I’ve got stolen 4 E-Scooters in one year, this is the first time I feel relaxed while looking it on the streets.”
“Good solid lock. Peace of mind.
Cons. It is heavy, but you know it's doing its job.
It's all black. I sprayed the U shape outer with acrylic yellow!
I subsequently have written to Hiplok about my purchase and the zlok offer.....to which I didn't even get e reply??? So mixed feelings on the company.”
Thanks for leaving us a review, we’re really glad to hear you are happy with your new lock and that this is giving you peace of mind! We’re sorry you haven’t heard back from us, we can’t find this message in our inbox, only a previous email thread we had last month. If you send this over again, we’ll have a look into it for you!
“Everything was excellent. I received the package quickly and it arrived at my house. The service was excellent and the product looked very good. Thank you very much.”
Thanks for leaving us a review, we're sorry to hear the lock is too small for your tire. We'll be sure to take this feedback on board, this will really help us when looking into future product development!
“Very light weight, fits around my Brompton folding bike when folded and fits around all lampposts. Easy to get on and off and so light I sometimes forget I’m wearing it! High viz option great for evening cycling.”
Thanks for leaving us a review, we're sorry to hear you haven't received the tracking information or the parcel itself. This is very usual so unfortunately does seem like the parcel has gotten lost in transit. We will send over an email so we can get arrange a replacement/refund for you. We're very sorry for any inconvenience caused.
“The airlocks are a very solid, tidy and secure way of storing my bikes on the garage wall. Fixing was fairly easy, although requiring a 15 mm diameter drill bit was a bit awkward relative to a 14 or 16 mm. This 15 mm size is less common and the bit was not available in local DIY shops. Marking the holes and working out the final position of the bike needs care because of the weight of the lock. Once drilled the rest of the mounting was easy and the Allen key fitting was straightforward. Use is very easy and has really improved the security of the bikes in the garage. It's also handy doing minor jobs on the gearing with the bikes held off the ground.”
“I purchased the Hiplok Ride Shield, this product retails at 120 pounds, but I bought in the sale for 60 pounds. I think I would still buy this product for around 20 pounds, but now having fitted it to my car, I would highly recomend you use two old sheets or a dust sheet for better protection. The mat does not taper out towards the front seats so there is an area that is not protected on the rear folded down seats, on either side of the mat, the material seems ok, but it does not look like it will take well to taking it out of the car and cleaning it with a hose and soap which you will invitable need to do if your riding off road after a while. They are suggesting you put one of the wheels into a bag within the security cover which would offer zero protection to your frame. For a retail price of 120 I had expected some kind of Evoc quality design, but this looks like it was maufactured for less than a fiver. It might be ok if you road ride, but I still would never put a wheel into the pocket that they are suggesting, so all in all it will work fine if you also use some simple dust sheets on top of it.”
Thanks for leaving us a review, we're sorry to hear you're not completely happy with your Ride Shield. The top of the Ride Shield does taper out to protect the back of the seats so we're sorry to hear this hasn't offered enough protection. We're always open to any feedback as we're always looking for new ways, no matter how small, to make improvements so we'll be sure to take this on board!
“When I bought the product and completed the registration process it said I could have a 10 % discount voucher, I tried to use this on buying another identical lock at£300, it didn't work when I contacted Customer Service they said it wasn't valid on this lock. So I would have bought 2 locks and had a discount on the second which would of been £30. I bought another lock from Litelock a competitor and have now got four of their locks. It seems very short sighted to me.”
Thanks for leaving us a review, unfortunately as per our T&C's some items are excluded from this discount. We're sorry for any disappointment caused by this.
“Purchased Hiplock lite on line. Arrived promptly and is easy to carry on the bike.
Cycling UK member discount is useful, however I bought a reduced item from the sale.”
“The only lock brand I trust! Shipping was nice and speedy and I'm now confident my eMountain bike isn't going anywhere with the hefty D1000 keeping it nice and safe. Great bit of kit and worth the money and extra weight!!”
“Great product seems criminal-proof. Mounted on brick wall. Screws are long and robust. Whole thing locks like a bank safe… I am pretty sure can’t be broken into. Can’t say the same for the carbon frame adorning the lock.
Happy with the entire experience of order to delivery.”
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your lock, this will be highlighted with our product team. We'll get in touch to discuss this further with you.
Thanks for leaving us a review, we're glad to hear you're finding the lock easy to use. We'll certainly be taking on board the feedback regarding the plastic casing, this will really help us when looking into product development!
