Thanks for leaving us a review, we’re sorry to hear you haven't received your order. Unfortunately due to courier closures over the Holiday period, there have been some delays with deliveries to the EU. We will attempt to get some further information from the courier and let you know once we have an update. We're sorry for any inconvenience caused.
“Unfortunately still haven't received my hiplok sleeve, must have been lost in the post, un trackable as well, requested support from hiplok, awaiting update.”
Thanks for leaving us a review, we’re sorry to hear your order was delayed in transit. We have since received your message to state the order arrived over the weekend so we are glad this has now reached you safely. We're sorry for any inconvenience caused by this delay.
Thanks for leaving us a review, we’re sorry for the stock error and delay in delivery over the Holiday period. We will be taking measures to prevent an issue like this reoccurring in the future.
“Great lock leads to great piece of mind 👌
Bought the lock a few months ago, but cant secure front wheel as well as the frame, so just recently purchased the x chain to go with it.”
Thanks for leaving us a review, we're sorry if this was not clear. The item you ordered was on pre-order but this stock is due to arrive this month. Once received we'll ship your order ASAP!
“ordered my hiplock on 12th December, it was shipped 4 days later.
its 28th of December and it still hasn’t arrived.
i will write a following review once it has arrived..”
Thanks for leaving us a review, we're sorry to hear you have not received your order. Unfortunately there have been some delays over the holiday period. FedEx were due to deliver your order on 02/01/26 but have stated there was an issue with your address. We'll get in contact with you to confirm the address so any corrections can be made if needed.
“I made an order to be delivered in Belgium on November 30th. It's December 16th today and I have no clue of when I will receive the product. What can I say about it? It's frustrating. When I buy stuff from China I get them in 5-6 days.
I contacted the support, who told me that they cannot even check when the courrier will deliver my parcel. Really disappointing.
Therefore, I cannot say anything about the product. I keep waiting to be able to use it and evaluate it.”
Thanks for leaving us a review, we're sorry for the delay with your order. Unfortunately our EU warehouse team have experienced delays a little longer than expected over the Black Friday and Holiday period. While we can track the order, we cannot see an expected delivery date earlier than you can. Checking the tracking it looks like the parcel has now been delivered this morning so we do hope this has reached you safely. Once again, we're very sorry for this delay and any inconvenience caused.
Thanks for leaving us a review, we're sorry to hear you found the dials too small. We have since released a new and improved version of the Z LOK COMBO with bigger dials!
“I've seen the videos. It is obviously a very good lock. I have now moved to France and my insurer requires a lock rated by SRA (Sécurité et Réparation Automobiles), which this is not- so I had to buy a presumably inferior lock to get my insurance.
I've rated the Hiplok as "good" because of that. If it were SRA approved I'm sure it would be a "very good"”
Thanks for leaving us a review and providing your feedback. We’re sorry to hear about the insurance constraint, this is certainly something we'll keep in mind. We're glad though that you were happy with the quality of the lock!
“I purchased my Hip(velcro)Lok about 20 years ago, it was expensive at the time but was advised that a good bike lock should cost upto 10% the value of the bike. My Hiplok was 6% the cost of my cycle.
MY HIPLOK HAS FAITHFULLY SERVED ME FOR TWO DECADES.
About two years ago, the velcro material started to get wornout, so I contacted Hiplok and purchased just the new the velcro portion of the lock. It was easy to assemble.
I have no doubt that my Hiplok will last another two decades. The product is EXCELLENT, convenient, secure and stylish too.”
Thanks for leaving us a review, we're thrilled to hear your Hiplok has stood the test of time and that the velcro replacement was easy to fit. We really hope you love your Hiplok for many more years to come!
“I am sure the product is great but it just didn't arrive. Admittedly I only made one attempt to tell the company and didn't follow up so more my fault than theirs.”
Thanks for leaving us a review, we're sorry to hear this, if you get in contact with us with your order details at support@hiplok.com we'd be happy to look into this for you.
“Bought some Hiplok JAWS whilst they were 2 for 1 so I could store my 4 Bikeability training bikes over the winter allowing me to utilise more of my garage floor. After some initial issues, due to me not reading the manual first, I had them all installed and just needed to add a timber batten to the floor to stop the wheels moving as the heavier bike did fall out once but using the floor batten kept the bikes in a more vertical position and therefore batter balanced. The team at Hiplok provided excellent advise on fitting them giving me the confidence to buy them so I wasn't disappointed when they arrived in 2 days. Highly recommend the company and their products.”
Thanks for leaving us a review, you're setup is looking great! We'd so happy to hear you are loving your new JAWs and finding them to be a useful storage solution!
“The overall quility is great, the lock isn't too heavy that I can't bring one with me with my e-bike or motorcycle. It have a thick rubber coating which is nice to stop scratching my motorcycle wheels and when locked it's very secure. I can not conifrm how secure it is when attacked but having all the videos showing how good it is, is very reassurring.
I got the smaller of the two avaliable x2 which is perfect size for when using a chain, or a small e-bike to lock to a pole.”
“Well made pouch with easy access and connections to the bike delivery was not so speedy as hiplock took a while to get the product to the delivery company good job I wasn’t in a hurry for it! Great product though”
Thanks for leaving us a review, we're sorry for the delay with your order, this isn't typical so this has been fed back to our warehouse team. We're are glad to hear though that you are happy with your new product!
“Heavy, but bound to be effective. Looks good. I like the holder and the ability to adapt it as a cage for a drinks bottle. And the three keys provided.”
“Excellent, robust disc lock. Bought this to use along side my DX1000 which is an absolute beast of a u lock. Both locks are on the expensive side, but, if you own a bike of say £10000+ the expense is more than worth it. Full marks to Hiplok for bring these to the market.”
