“Went straight to Hiplock as I have been using one of their locks for years. Plus I had twenty percent discount as I am a cycling UK member.
Great service and very well designed products.”
“Fahrradschloss wie beschrieben – macht einen stabilen Eindruck und funktioniert einwandfrei. Bin damit sehr zufrieden.
Leider war der Versand mit GLS enttäuschend. Die Lieferung hat über eine Woche gedauert und war damit deutlich langsamer als erwartet.
Insgesamt gutes Produkt, aber beim Versand besteht Verbesserungsbedarf.”
Thanks for leaving us a review, we're glad to hear you’re happy with your new lock but sorry to hear about the shipping experience. We will take this feedback on board so we can look into how we can improve the shipping experience going forward.
“Already using the Z-Lock Combo and MD1000 Disc Lock, I ordered a Z-lock recently and find it equally as effective as the Combination lock version when used to secure my helmet to the bike.
Maybe a tad more convenient even.
It’s often dark and not having to read a combination lock, or determine which side of the lock is the correct side to read…all eliminated by the simple two-pronged key. 👍🏻
I have two bikes, so I’ll definitely be using both Z-locks going forward.
Great products.
Thieves will be thieves. These locks are ultra-secure and reassuring.”
“Everything exactly as described. I’m very satisfied and highly recommend both the product and the company. I will definitely be buying other items from them.
I have two DX1000 locks. They’re solid, durable, and very easy to install. They also have a nice outer material that makes it easy to quickly wipe off any grease.
Highly recommended 💪🏻”
“The purchasing process and customer service were impeccable. I received the product quickly, constantly kept updated about the shipments progreiss, packaging more than adequate. I had to interact with customer service bcs of a mistake I made and Megan was swift in responding, helpful and professional. I will purchase again and I recommend the company.”
Thanks for leaving us a review, we're really glad to hear we could help and that you were happy with our service! We do hope you are loving your new lock!
Thanks for leaving us a review, we're glad to hear you're happy with your new lock! We're sorry to hear about the quantity issue, only one lock was ordered. If you need another lock, please place a new order and we'd be happy to get this shipped ASAP on a fast service for you!
“Customer support very good and understanding. D locks exactly what was required although one rattles in its support so much it’s now carried in pannier.”
Thanks for leaving us a review, we're glad to hear you are happy with your D locks but sorry to hear one of them rattles around a lot. We have received your email so we'll look into the issue and let you know how we can resolve this!
Thanks for leaving us a review, we're really glad to hear you are happy with your 1000 Series locks and that they are giving you the peace of mind you need!
“Antivols de grande qualité et solution entièrement clé en main pour sécuriser les velos dans le garage avec matériaux résistant a la meuleuse. Produit innovant, et service consommateur disponible.
Dernier achat : un antivol a placer sur le disque de frein de mon vélo cargo, nickel”
Thanks for leaving us a review, we’re sorry to hear this. We have taken a look and found the parcel was delayed in transit but this was marked as delivered to you this morning so we do hope this has now reached you safely. We’re sorry for any inconvenience caused.
Thanks for leaving us a review, we're sorry for this error, this has been highlighted with our web team. If you are still having issues with this, please let us know via support@hiplok.com and we'd be happy to help with this.
“I have used Hiplok products for a long time. Never been disappointed. I updated my original Hiplok to the gold version and got a folding lock for the shorter lock ups.”
Thanks for leaving us a review, we're really glad to hear you've been happy with locks and that the upgrade to the Gold and the SWITCH folding lock are working well for you!
“Received my DX1000 lock today , super fast service & excellent communication , a quality product that's well thought out, well made & will give me some peace of mind, & help save my pride & joy from not getting stolen when it's out of view or when i'm not around....i gave 4 stars out of 5 because it would have been nice ( given it's hefty price tag ) if it came with its own protective storage bag included in the price instead of me having to purchase one ...then i would have given the full 5 stars ...just saying.”
Thanks for leaving us a review, we’re really glad the DX1000 is giving you peace of mind and that you’re happy with the quality and service! We appreciate the feedback about including a storage bag and will keep this in mind going forward!
“C'est ma première expérience avec vos produits, car je viens d'acheter le cadenas Hiplok D1000 sur un site internet, et également une chaine et le BR1000 en passant commande directement sur votre site que je viens de découvrir.
Pour l'instant je suis satisfait de la qualité de vos produits, que je recommande vivement. Par contre c'est bien dommage que le français n'est pas une langue utilisée pour pouvoir faire ses achats sur votre site en toute transparence et facilement, sans faire appel systématiquement aux sites de traduction.”
Thanks for leaving us a review, we're really glad to hear you are satisfied with the quality of our products! We have taken note of your comment regarding the French language on the website and we will keep this mind when looking into future website improvement!
Thanks for leaving us a review, we're glad to hear you're happy with the chain but we're sorry to hear you’re frustrated about the price difference between purchasing directly from us and local online dealers. We’ll be sure to keep this feedback in mind.
“The D1000 is a great lock for my bike, it fits nicely around the frame. It is really very heavy, too much to sling in a backpack, so I’ve been using a pannier bag - which itself is big and cumbersome when not in use. I bought the BR1000 and secured the D1000 to the pannier frame no problem at all. The small rubber stickers help to eliminate vibrations and rattles.
I’m really very pleased with this setup now!”
