“Excellent service, the website is great and your kept up to date along with the way with delivery times.
The first product I bought wasn’t suitable for my needs so ordered a different product. The team at Hiplok were great and the return process was so easy and again kept in the loop along the way.
Products are of exceptional quality and keep my bikes safe and give me piece of mind.”
Thanks for leaving us a review, we're thrilled to hear that you found our service and website to be top-notch. It's great to know our team made the return process smooth for you, and we're glad our products are giving you peace of mind!
“Exceptional customer service.
I bought a wearable bike lock for my granddaughter. It had a sturdy strong chain and lock. Unfortunately it was not long enough, so I had to return it. Returning it was so easy, and the refund came quickly. Thank you Hiplok.”
“I saw these locks at a client's house and they looked really cool. Did some research and they actually are really cool. Two for £200 is cracking value. Ordering was easy. Delivery was quick. What's not to like? Two Airloks on the wall today. Both difficult frames, very different bikes, but not a problem for Airlok”
“Ho acquistato ax 1000 e dx 1000 per la mia Ebike , la spedizione ha avuto qualche giorno di ritardo l’imballo era danneggiato ma il prodotto fortunatamente era in perfette condizioni . Qualità eccellente”
Thanks for leaving us a review, we're sorry to hear about the delay in transit but glad this has now reached you safely. We hope your new AX1000 and DX1000 can give you the peace of mind you need!
“Customer service are quick and friendly to reply to emails. Products seem well made and easy to use. Hope to not find out how good they actually are.”
Thanks for leaving us a review, we're thrilled to hear you were happy with our service and hope your new locks can give you the peace of mind you need!
“Bought the Hiplock DX1000 and mega chain as a package, what great value. The DX1000 is impressive, the mega chain is huge. Great peace of mind having that much metal protecting my bike. Have since bought an X chain to use when away from home with the D Lock.”
“The lock and mega chain look very solid and don’t disappoint. The packaging (busted cardboard box)and logistics (GLS, from Ireland via Germany to the Netherlands) however were pretty bad. It took forever for my order to arrive. The Company really should do better.”
Thanks for leaving us a review, we're glad to hear you are happy with your lock and chain but we're sorry to hear about the shipping experience you faced. We appreciate your feedback and will definitely look into improving our logistics to ensure smoother deliveries in the future.
Thanks for leaving us a review, we're glad to hear you're happy with your lock but sorry to hear about the delivery experience. This is something we’d be sure to keep in mind so we can look into making improvements going forward.
“Purchased the Airlock duo for my Road and TT bikes, they look great and give excellent peace of mind with the security rating.
Installation was easy.”
Thanks for leaving us a review, we can see your order was delivered yesterday! We did also receive your email regarding this so hopefully you have received our reply, please do get in contact if you have any further issues.
“Very difficult to line up ground anchor so u lock can attach as lock is not big enough to fit motorcycle tyre. Very limited areas to fit through brake discs”
Thanks for leaving us a review, we're sorry to hear you are having some trouble with getting your lock to fit. We do have a bigger version of the D1000 called the DX1000 which has been specifically designed with motorcycles in mind. This will allow more room when locking your motorcycle tyre!
