“Products are probably fine, but don’t get too excited about the stated delivery times. I was told 4-6 business days and paid $14 for delivery. 10 business days later the package only left the state it was sent from, it’ll probably be another two weeks for it to actually arrive. Exactly the timeframe the delivery partner states on their website for the type of shipment Hiplok paid them for, so only Hiplok to blame for false advertising.”
Thanks for leaving us a review and providing your feedback, we're sorry to hear about your experience with the delivery times. We strive to provide accurate information so this is certainly something we will be looking into so we can ensure we have the most up to date accurate information available. Your feedback will help us address this with our delivery partners to improve our service.
“i'd like to leave a review but my bike got stolen ONE FREAKING DAY before i've received the lock, so the only use i have nowadays for it is as an extra weight for jogging
the chain is nice and heavy tho...”
Thanks for leaving us a review, we're sorry to hear your keys didn't work and that you didn't receive our response. We responded to your email on Monday 21/07/25, our reply may have fallen into your junk/spam folder. We'll send this over again so we can get this issues resolved for you ASAP. We're sorry for any inconvenience caused by this issue.
“Prompt delivery of an excellent lock which easily complies with my cycle insurance security requirements. Given the rating of the lock it is not too difficult to carry around”
“Sadly, the wire stopped coming out of the lock after a few days use, rendering it ineffective. I have alerted Hiplok, and hope to get a replacement, beacuse it is a very convenient lock to carry around.”
Thanks for leaving us a review, we're sorry to hear you have experienced this issue with your lock. This is not typical at all so this issue will be highlighted with our product team. We have received your email and a replacement is currently on the way to you.
“Great lock well made and love the rubberised coating that protects the paintwork etc on my motorbike.
I have the case for the lock when not in use and that protects it and my topbox.
It is quite expensive but if it deters thieves it is worth the money and it would apper to be very difficult to cut or break the lock. I would recommend as a good security device.”
Thanks for leaving us a review, we're thrilled to hear that you love the quality of the lock and sleeve and that its giving you that much needed peace of mind!
Thanks for leaving us a review, we appreciate your feedback on the D lock's fit over your BMW 1300. We’re glad it works well for your front wheel! This is something we'll be sure to keep in mind as we continue to improve our products!
“I bought 4 with the buy one get one free promotion. It’s a great deal.
I hang my 4 bikes, they are 24”, 26” and 29” in wheel sizes.
Hiplok could not firmly hold my 29” bike. My bike fell down after a few hours. I have to use zip tie to hold the wheel on Hiplok.”
Thanks for leaving us a review, it's a great looking setup you have! We appreciate your feedback regarding the 29” bike, holding various sizes can sometimes be tricky. We'd always recommend to use a zip tie or one of our Z LOK security ties if you need a bit of extra stability. We’ll be sure to look into ways to better accommodate larger bikes in the future!
“Confidence inspiring weighty bit of kit.
I think thieves would likely choose an easier bike to steal than one fitted with a DX1000. And for that reason I wish it came in eye popping colours to become recognisable and disuade on sight.
Fits Tiger 800xc front wheel.”
Thanks for leaving us a review, we're happy to hear that the DX1000 inspires confidence when it comes to keeping your bike safe. Your idea about introducing some brighter colours is certainly something we'll keep in mind!
“My Hiplok has stopped working properly. The lock often takes a long time to release and I’m now worried about using it in case I can’t open it when my bike is locked up. I now need to replace it.”
Thanks for leaving us a review, we're sorry to hear this, we'll be in touch for more info on the issue so we can get this resolved for you. We're sorry for any disappointment caused.
“Great product. Arrived in good time and has kept my bike safe from thieves so far. Also easy to use and just about the max weight I would want to carry around.”
“Fantastic lock,appreciate it coming with 3 keys.
Small observation / suggestion - would it be possible to build into the manuf process some day glo colour,one to make sure when approaching the bike it reminds me to take it off 😀🏍️ and as important it might encourage the scum that steal bikes walk on up the road.
Great lock and recommend it to anybody that is talking locks.”
Thanks for leaving us a review, we’re glad you’re enjoying the lock! Your suggestion for a day brighter color is certainly something we'll take on board!
“Thanks for the lock DX. Everything's. The & keys. I also have other products of hiplock. When I need a lock or anything. I'm going to buy from you guys directly. Like did with the HIPLOCK DX. THANKS”
Thanks for leaving us a review, we're sorry to hear this. Looking into this, we can see the parcel has now reached Australia and been marked as delivered so we do hope this has now reached you safely!
