“Es hat zwar sehr lange gedauert und hätte ich keine Mail nach ca. 20 Tagen geschrieben, wären die Schlüssel warscheinlich heute noch nicht da, denn erst nach meiner Mail bekam ich die Nachricht, das die Schlüssel jetzt angefertigt werden... Ansonsten alles gut. Die Zollgebühren wurde auch sehr schnell erstattet. Danke!”
Thanks for leaving us a review, we're sorry for the delay with your order. There was a delay with replacement keys early this year after the Holiday period but we are now back to running as normal. We are glad your keys arrived safely!
“DX1000 is awesome, heavy lock.rubber padded, so it does not scratch the bike.
Do not for get to get the bracket for it.
Excellent customer service! Thank you”
“This glorified ziplock works as advertised, though it is a little scary and cranky. One should practice with it before using it to lock something up. Also, woe be unto you if you misplace the key. I suspect it would take a bolt cutter to cut it off.”
Thanks for leaving us a review, we’re glad the Z LOK works as advertised! We're sorry though if you have has some difficulty getting used to the lock, we’ll take your feedback into account for user guidance. We do also have spare Z LOK keys available for sale on our website so more can be ordered if you need spares!
“I bought the hiplok gold. The belt/locking mechanism, while clever, doesn’t allow for a very tight fit and often times the chain slides down over my hips making cycling challenging. The chain itself is fine but too short. It’s nearly as difficult finding a place where it will fit as a d lock. All in all, ok, but not great for the cost.”
Thanks for leaving us a review, we're sorry to hear the Gold doesn’t give you a tight enough fit and the chain is too short for your needs. We'll be sure to keep this feedback in mind when we are looking future product development and improvement.
Thanks for leaving us a review, we're really glad to hear we were able to promptly resolve the issue for you and that you'd use us again and recommend us. We're happy we could help and really appreciate the positive feedback!
Thanks for leaving us a review, we're sorry you experienced an issue with your lock but very glad this has now been resolved and that your replacement is working as it should!
Thanks for leaving us a review, we're sorry to hear you have not yet received your order. Unfortunately we have noticed courier delays in the EU due to closures over the Holiday period. We will chase up your order for an update and keep you updated on the progress of this. We're sorry for any inconvenience caused.
“I am very happy that there is a company out there that builds strong and durable locks that I can depend on to keep my e-bike and motorcycle safe from thieves. As a customer I am very proud of the quality of their locks and customer service. I would also like to emphasize how much Hiplok takes into consideration of their customers opinions of their products.
Thank you Hiplok for your amazing products!”
Thanks for leaving us a review, we're glad to hear you're happy with the durability of our locks and that our products meet your needs. We really appreciate your kind words, we always take on board any feedback we receive so we can continue to make improvements!
Thanks for leaving us a review, we're sorry to hear you have not yet received your order. Unfortunately we have noticed courier delays in the EU due to closures over the Holiday period. We have received your email and sent across an update, we're sorry for any inconvenience caused.
Thanks for leaving us a review, we’re sorry to hear you haven't received your order. Unfortunately due to courier closures over the Holiday period, there have been some delays with deliveries to the EU. We will attempt to get some further information from the courier and let you know once we have an update. We're sorry for any inconvenience caused.
“Unfortunately still haven't received my hiplok sleeve, must have been lost in the post, un trackable as well, requested support from hiplok, awaiting update.”
Thanks for leaving us a review, we’re sorry to hear your order was delayed in transit. We have since received your message to state the order arrived over the weekend so we are glad this has now reached you safely. We're sorry for any inconvenience caused by this delay.
Thanks for leaving us a review, we’re sorry for the stock error and delay in delivery over the Holiday period. We will be taking measures to prevent an issue like this reoccurring in the future.
“Great lock leads to great piece of mind 👌
Bought the lock a few months ago, but cant secure front wheel as well as the frame, so just recently purchased the x chain to go with it.”
Thanks for leaving us a review, we're sorry if this was not clear. The item you ordered was on pre-order but this stock is due to arrive this month. Once received we'll ship your order ASAP!
“ordered my hiplock on 12th December, it was shipped 4 days later.
its 28th of December and it still hasn’t arrived.
i will write a following review once it has arrived..”
Thanks for leaving us a review, we're sorry to hear you have not received your order. Unfortunately there have been some delays over the holiday period. FedEx were due to deliver your order on 02/01/26 but have stated there was an issue with your address. We'll get in contact with you to confirm the address so any corrections can be made if needed.
