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Hitchcock & King Ltd Reviews

4.0 Rating 72 Reviews
76 %
of reviewers recommend Hitchcock & King Ltd
4.0
Based on 72 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Hitchcock & King Ltd Reviews
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Phone:

020 8012 8032

Email:

sales@hitchcockandking.co.uk

Location:

74 — 86 Carnwath Road, Fulham
London
SW6 3HW

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Anonymous
Anonymous  // 01/01/2019
Excellent service Alan and his team go out there way to get delivery’s out on time . Excellent customer ⭐️⭐️⭐️⭐️⭐️ Definitely recommend.
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Posted 4 years ago
Hi Chris - Thanks so much for the great review! Looking forward to seeing you again at one of our yards :)
Posted 4 years ago
Thank you very much guys you got me out of trouble today, I am not a pro builder but your help, patience and advice makes it an impeccable service. Big Brian is an asset to your company and I will return to finish my project.
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Posted 4 years ago
Hi Paul - Thanks for the great review, we really appreciate the feedback :)
Posted 4 years ago
Difficult times with COVID but disappointing that your Twickenham brand decides to pick up the phone and then hang up immediately. Poor service
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Posted 4 years ago
Hi Marc, We appreciate the time you've taken to leave your feedback. You are quite right, Covid-19 has presented some huge demands on us as a business and we are trying our hardest to work through this. We’re doing our very best to answer all of your phone calls, as well as preparing all of your orders for delivery or collection, but we’re seeing extremely high demand. Please do keep trying and we will help you as soon as possible. Thanks,
Posted 4 years ago
Dreadful service in Ashford , 50% of staff standing around in branch doing nothing and no one answers the phone, can’t understand how they operate like this
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Posted 4 years ago
Hi Evan, Thanks for taking the time to leave this review. I'm sorry that you left feeling with this impression of H&K, clearly, we didn't live up to our normal standards. As I'm sure you'll understand, we are experiencing unprecedented levels of demand at this stage and are working our hardest to try and keep up our levels of customer service. I hope we can rectify this on the next occasion. Thanks,
Posted 4 years ago
Excellent service Alan goes out of his way to help with stock availability and prices . We used selco in the past for many years but stopped using them as there customer service and materials became very poor.
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Posted 5 years ago
I love the service at Hitchcock and King in particular at the Fulham branch. As a woman buying building materials they never patronise me are always solicitous and do their best to cut the timber I need quickly and load it into my car. It's not the same experience I've had in other builders merchants and it's greatly appreciated.
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Posted 5 years ago
Hi Emma, Thanks for the great review!
Posted 4 years ago
This is the second time l have been into the Fulham branch in the last year. Both times there were loads of blokes standing behind the counter trying their best to ignore me. When one of them eventually came over his attitude was dreadful and he really couldn't care less about helping out. I went round the corner to Jewsons and had a completely different experience.
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Posted 5 years ago
My exhaust partly fell off just as I was driving past so I turned off into the yard. The guys were so helpful, hunting round for tools, cable ties, rope to try and get me back on the road. Fantastic customer service even though I wasn’t even a customer (which I will be in future having seen how helpful they are!). Massive thank you to all who helped!
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Posted 5 years ago
Incredibly helpful staff. Very knowledgeable and quick to respond to enquiries. Very good stock so always able to get what you need. Clean tidy and well organised. Excellent.
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Posted 6 years ago
Best Builders Merchant in South West London by a mile. It's always a good experience and those behind the counter make it professional and easy. Richie stands out for his knowledge, experience and helpfulness mixed in with lots of great humour.
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Posted 6 years ago
Very pleased with service ,one of the best building merchants shop in area. I would recommend to everyone. All of the guys are fantastic but Richard is one the best!!!
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Posted 6 years ago
Everyone very helpful and done with a smile and joke.
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Posted 6 years ago
Came in Saturday to the Fulham branch and had exceptional service by a new young lad in training, whilst still on training he was very up to date on his product knowledge. Polite and punctual customer service. overall very happy and would recommend any builder or tradesman to go there for their equipment. Also enjoy a good laugh with everyone on the sales team cheers guys:)
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Posted 6 years ago
Very pleased with the customer service at the Fulham branch. The staff behind the counter are extremely helpful and always make my visit a welcome one.
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Posted 6 years ago
Dropped into the Epsom branch for some timber yesterday at 4pm and was told by the manager that it was a bit late in the day to cut anything! Appalling customer service from manager and staff, foul language in constant use and general loutish behaviour. Forklift driver was also operating the lift and using his mobile phone. It will be a long, long time before I use your Epsom branch again.
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Posted 6 years ago
I’ve been using Hitchcock& King in Fulham for more than 18 years. The staff is very friendly and helpful. I’m extremely happy with the service provided by Ritchie. Thank you
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Posted 6 years ago
One of the best ,co- operating team by services and advice ..excellent customer service...very happy to deal with them for the lady 20 years ..store in Fullham provides all the building materials in this traffic area makes our job easy to be done
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Posted 6 years ago
Customer service at its best in your Ashford Surrey branch the gentleman was so helpful
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Posted 6 years ago
Went in to get help on a quote at Ashford Surrey. I was shocked at the way I was spoken to at customer services. Apalling customer service. I won't be going there again. Terrible company.
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Posted 6 years ago
Lately discovered Hitchcock in Twickenham and I’m really positively surprised about overall services received. I was a long time Selco and Builder Depot customer but since finding Hitchcock only shopping there. Either delivery or directly from the branch supplies always come in a high quality and best price in town. I’d like to prise the hard work, keen and positive approach of the whole staff at Twickenham. Just name a few: Artur, Craig, Cris, the Governor and the female cherry on the cake which the name I can’t remember unfortunately. I can recommend and I do to all builders in London!
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Posted 6 years ago
Hitchcock & King Ltd is rated 4.0 based on 72 reviews