Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.28

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.3

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an enquiry and it was answered straight away”

Helpful Report

Posted 7 years ago

“Mis sold policy, asking for tax details, which has no bearing on accident, no mention in policy, taking legal advice”

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Posted 7 years ago

“Both myself and my wife have had to use this insurance policy a number of times. The ease of making a claim has markedly improved in the last 18 months or so and the coverage is good.”

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Posted 7 years ago

“Very good customer service, very easy to use and the online portal is excellent.”

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Posted 7 years ago

“I was very impressed with how quickly and efficiently all my questions were answered as I had quite a few! Everyone I have dealt with so far have been professional, polite and willing to go the extra mile to help.”

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Posted 7 years ago

“Ellie at April UK was very helpful in the online chat today.”

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Posted 7 years ago

“Ellie was very helpful in clearing my query up on live chat”

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Posted 7 years ago

“Excellent customer service, very helpful and dealt with my queries in a swift and efficient manor”

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Posted 7 years ago

“The customer service and cover is good. The premiums are not too bad. What lets April down is the clunky claims procedure. But for that I would have awarded more stars. First of all it is contracted out, so one can assume that the motivation is to make claims as difficult as possible. The operatives don't have the incentive or enthusiasm to treat the claimant (on the phone) with any sympathy. It's just a matter of "The computer says..." This is reflected in the necessity to obtain a letter from the GP. Not a straightforward letter but one with precise details conforming to the particular requirements of April. Now it is an unfortunate fact that NHS GPs are under some pressure and getting this letter can take weeks. The purpose of private medical insurance is to obtain speedy and efficient treatment and this procedure severely hampers this. One wonders if a better more efficient system can't be introduced.”

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Posted 7 years ago

“It was lovely speaking to someone today who helped me straight away with my issue of having to change my name due to getting married. It was very easy, I just had to send a picture of my marriage certificate and my plan number and that was it. I received an email back very quickly to say that my details had been updated. Just what I like, quick, no fuss and a very polite person at the end of the phone. Thank you very much.”

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Posted 7 years ago

Hi Joanne, Thank you for your feedback on your experience. We are pleased you are happy with the service you received. If there is anything else you need, please don't hesitate to contact us. Many thanks, Beckii.

Posted 7 years ago

“Nicky Davies and Lewis ( customer services ) were very kind, friendly , helpful and efficient . Put my mind at rest and I am very pleased with the information given . They made me feel welcome.”

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Posted 7 years ago

“I received I very helpful and delightful service. I requested my policy documentation and they were sent to me immediately. Thank you”

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Posted 7 years ago

“by answearing my questions and settling any anxiety i had”

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Posted 7 years ago

“Great customer service. And friendly voice.”

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Posted 7 years ago

“quick response, useful information, eye-opener”

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Posted 7 years ago

“Very happy with the customer service - professional and swift.”

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Posted 7 years ago

“Great and efficient customer service, Ellie was very helpful.”

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Posted 7 years ago

Hi Veronika, Thank you for your feedback on our customer service. We are pleased you are happy with the service you received. I will ensure to pass your comment to Ellie. Many thanks, Kirsty

Posted 7 years ago

“very helpful and polite guy i spoke to”

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Posted 7 years ago

“I'm very happy with APRIL customer service because I quickly got the answer to my question and APRIL is very quick to deal with claim forms very happy thank you 😊”

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Posted 7 years ago

Hi Joanna, Thank you for sharing your feedback with us. We are so glad you are happy with our customer service and claims process. If you need anything else, please don't hesitate to contact us. :) Best wishes, Kirsty

Posted 7 years ago

“I'm so happy to be with APRIL UK, because they are efficient, helpful and always deal with request promptly.”

Helpful Report

Posted 7 years ago

Hi Sonja, thank you for sharing your kind words with us. We are so glad you are pleased with our service. If there is anything else we can help you with, please don't hesitate to contact us. Best wishes, Kirsty

Posted 7 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews