Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.28

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.3

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second private health insurer I used and all they seemed to be concerned with is to find ways why you're not eligible for the claim. I switched to this provided as I had an extremely good experience with an Inspire hospital and April UK has a policy geared towards them. I had an accident (smashed toe) while under cover from April UK with their Inspire focused product. When I called them about the incident, all the staff was concerned about was "when did it happen - am I sure it was during the cover period and not before - and did I show any previous symptoms before the cover started?". I was asked these questions several times even though I've confirmed the date on multiple occasions. Having not received an answer to what "previous symptoms" of a smashed toe look like and, even though I could clearly see it smashed on the X-Ray, they insisted I need a GP referral. Separately, "having assessed my condition" they need further reports from my treating doctor before they can progress with my claim. I called bull on this and am waiting to see the result! To put this in perspective, I used another insurer (starts with B) for several year during which time I had two claims with them and never was I asked to wait 1-2 weeks to see a GP - fun fact, a fracture treated on the same day costs way less to treat than waiting weeks before you are seen, but only if your business model is geared towards treating and not to weasel out of claims. The level of cover with the other insurer was at least 30-50% less than with April UK/ Inspire and we may go back to them soon.”

Helpful Report

Posted 7 years ago

Hi Adrian, sorry to hear about your toe and about your issue claiming. Unfortunately, we are unable to discuss individual cases publicly but if you wish to discuss this further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland Customer Service Manager.

Posted 7 years ago

“Very helpful and quick to sort out what i needed doing”

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Posted 7 years ago

“Very helpful and quick to sort things out for me”

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Posted 7 years ago

“Answered my policy questions quickly”

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Posted 7 years ago

“Efficient response to my questions”

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Posted 7 years ago

“Ellie was prompt in replying and helpful in organising a call back for me”

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Posted 7 years ago

Hi, Thank you for sharing your feedback with us. We are pleased Ellie was able to help you and arrange a call back. I will pass this message onto her. Many thanks, Kirsty

Posted 7 years ago

“very helpful”

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Posted 7 years ago

“online chat very quick!”

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Posted 7 years ago

Hi Jane, Thank you for sharing your feedback with us. We are glad you were pleased with our online chat service. Best wishes, Kirsty

Posted 7 years ago

“Professionalism and attentive service.”

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Posted 7 years ago

“Quick response to online chat”

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Posted 7 years ago

“Quick response, quick answers”

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Posted 7 years ago

“Very good services.My problem was resolved”

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Posted 7 years ago

“This company raised my premium almost 200% after having taken the policy out one year earlier and despite reassurance that the maximum premiums would go up was by medical inflation or in the region of about 5-10%.”

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Posted 7 years ago

“The treatment I received from April representative was second to none. Excellent!”

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Posted 7 years ago

“answered all my questions politely, professionally and quickly”

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Posted 7 years ago

“Good insurance for a reasonable price and with a claim they are reasonably quick and reliable.”

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Posted 7 years ago

“Very good customer service and offered peace of mind”

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Posted 7 years ago

“I managed to get necessary information in a quick stress free way through a chat.”

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Posted 7 years ago

“We have 2 Lifestyle Protector plans with April and the policies have met all our requirements. The advice and help given by Nicky Davies was first class and every question was answered both professionally and in a friendly manner.”

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Posted 7 years ago

“She answered all my questions, told me more than I asked, so that I was fully aware of my policy, etc and was very polite and helpful. It was a pleasure actually, you sometimes speak to people from companies who give you the impression that they do not really want to be there and April definitely did not give that impression.”

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Posted 7 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews